1. James Trent's Avatar
    I'm using the VmWare Boxer app for email and calendar for work with Exchange in a BYOD setup that was designed by work. I have an iPhone X. I'm not getting real-time notifications of email in the app, and sometimes I get no notification at all, other times it's 5-10 minutes delayed. Work IT seems to think it's just me, or just my iPhone X. We've reviewed all of the app and phone settings. They're un-enrolled and enrolled me several times, which results in deleting the app, and Air Watch and installing them again. Background refresh is on. Etc. Yesterday IT at work told me that since i almost always backup and restore when I get a new phone that I may have something corrupt in my phone. They said this because I mentioned that for some apps, like Instagram, that I was having issues with notifications clearing when I went into the app. Now this has been happening for a long time for me with IG. And it recently started to sometimes happen with FB. I have deleted those apps and re-installed them, even after shutting down my phone between and they still behave in the same way.

    Is it a problem with my phone? Should I reset my phone to factory settings and manually setup my settings, contacts, apps, signon, etc? Or this that only going to be lost hours of my time? Anyone else use Boxer for work email with Exchange on a X and having these issues?

    thanks
    03-27-2018 08:41 AM
  2. Just_Me_D's Avatar
    More than likely the problem lies with the app. Perusing the App Store reviews, numerous people are complaining about notifications. With that being said, I recommend you contact the app’s developer(s) for a remedy.
    James Trent and Annie_8plus like this.
    03-27-2018 05:04 PM
  3. jpiszcz's Avatar
    I'm using the VmWare Boxer app for email and calendar for work with Exchange in a BYOD setup that was designed by work. I have an iPhone X. I'm not getting real-time notifications of email in the app, and sometimes I get no notification at all, other times it's 5-10 minutes delayed. Work IT seems to think it's just me, or just my iPhone X. We've reviewed all of the app and phone settings. They're un-enrolled and enrolled me several times, which results in deleting the app, and Air Watch and installing them again. Background refresh is on. Etc. Yesterday IT at work told me that since i almost always backup and restore when I get a new phone that I may have something corrupt in my phone. They said this because I mentioned that for some apps, like Instagram, that I was having issues with notifications clearing when I went into the app. Now this has been happening for a long time for me with IG. And it recently started to sometimes happen with FB. I have deleted those apps and re-installed them, even after shutting down my phone between and they still behave in the same way.

    Is it a problem with my phone? Should I reset my phone to factory settings and manually setup my settings, contacts, apps, signon, etc? Or this that only going to be lost hours of my time? Anyone else use Boxer for work email with Exchange on a X and having these issues?

    thanks
    I see the same issues on my iPhone 8 Plus using the same app. No resolution as of yet.
    04-10-2018 06:14 AM
  4. Annie_8plus's Avatar
    More than likely the problem lies with the app. Perusing the App Store reviews, numerous people are complaining about notifications. With that being said, I recommend you contact the app’s developer(s) for a remedy.
    This!
    04-10-2018 08:20 AM

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