1. James Trent's Avatar
    I'm using the VmWare Boxer app for email and calendar for work with Exchange in a BYOD setup that was designed by work. I have an iPhone X. I'm not getting real-time notifications of email in the app, and sometimes I get no notification at all, other times it's 5-10 minutes delayed. Work IT seems to think it's just me, or just my iPhone X. We've reviewed all of the app and phone settings. They're un-enrolled and enrolled me several times, which results in deleting the app, and Air Watch and installing them again. Background refresh is on. Etc. Yesterday IT at work told me that since i almost always backup and restore when I get a new phone that I may have something corrupt in my phone. They said this because I mentioned that for some apps, like Instagram, that I was having issues with notifications clearing when I went into the app. Now this has been happening for a long time for me with IG. And it recently started to sometimes happen with FB. I have deleted those apps and re-installed them, even after shutting down my phone between and they still behave in the same way.

    Is it a problem with my phone? Should I reset my phone to factory settings and manually setup my settings, contacts, apps, signon, etc? Or this that only going to be lost hours of my time? Anyone else use Boxer for work email with Exchange on a X and having these issues?

    thanks
    03-27-2018 09:41 AM
  2. Just_Me_D's Avatar
    More than likely the problem lies with the app. Perusing the App Store reviews, numerous people are complaining about notifications. With that being said, I recommend you contact the app’s developer(s) for a remedy.
    James Trent and Annie_8plus like this.
    03-27-2018 06:04 PM
  3. jpiszcz's Avatar
    I'm using the VmWare Boxer app for email and calendar for work with Exchange in a BYOD setup that was designed by work. I have an iPhone X. I'm not getting real-time notifications of email in the app, and sometimes I get no notification at all, other times it's 5-10 minutes delayed. Work IT seems to think it's just me, or just my iPhone X. We've reviewed all of the app and phone settings. They're un-enrolled and enrolled me several times, which results in deleting the app, and Air Watch and installing them again. Background refresh is on. Etc. Yesterday IT at work told me that since i almost always backup and restore when I get a new phone that I may have something corrupt in my phone. They said this because I mentioned that for some apps, like Instagram, that I was having issues with notifications clearing when I went into the app. Now this has been happening for a long time for me with IG. And it recently started to sometimes happen with FB. I have deleted those apps and re-installed them, even after shutting down my phone between and they still behave in the same way.

    Is it a problem with my phone? Should I reset my phone to factory settings and manually setup my settings, contacts, apps, signon, etc? Or this that only going to be lost hours of my time? Anyone else use Boxer for work email with Exchange on a X and having these issues?

    thanks
    I see the same issues on my iPhone 8 Plus using the same app. No resolution as of yet.
    04-10-2018 07:14 AM
  4. Annie_8plus's Avatar
    More than likely the problem lies with the app. Perusing the App Store reviews, numerous people are complaining about notifications. With that being said, I recommend you contact the app’s developer(s) for a remedy.
    This!
    04-10-2018 09:20 AM
  5. AMIIGAF13's Avatar
    I landed on this forum as I am having the same issues with Boxer, which our IT department recently installed as a replacement for MobileIron. Notifications are spotty or nothing at all, like you I have uninstalled/reinstalled/reregistered numerous times. I had an IPhone 6, just replaced it with an IPhone 7 and have identical issues. Some colleagues I've asked say they have no issues, however our IT department stated that notification problems were a "known issue with IOS devices" and that they were working with the developer. Frustrating to say the least to have to open the app to allow it to update and see if there are unread emails. The bigger question for me is why a rudimentary check of the app store reviews that indicated there are problems with this app wasn't done before rolling it out.......if I hear of a fix, I will update.
    05-11-2018 10:43 AM

Similar Threads

  1. Best VR equipment for high school classroom
    By Robin Cain in forum VR & AR Lounge
    Replies: 12
    Last Post: 04-13-2018, 10:20 AM
  2. NOMAD Leather Card Case for the iPhone X
    By digitalbreak in forum iPhone X
    Replies: 5
    Last Post: 03-29-2018, 06:45 PM
  3. Unable to view another email in O365 after opening attachment
    By iMore Question in forum Ask a Question
    Replies: 1
    Last Post: 03-27-2018, 10:11 AM
  4. Replies: 1
    Last Post: 03-27-2018, 08:26 AM
LINK TO POST COPIED TO CLIPBOARD