Completely and totally disagree with the OP. Say you are driving your car you've been using for the last X years. You recently went to the official service centre for your annual check. They did something funny to it, without your knowledge, and the car doesn't go above 60. You wonder what is wrong. And when you reach home, you see in the news that this is a widespread issue and everyone who has your car's model, is facing the exact same issue.
Then your favorite car company (not any more perhaps) makes a public announcement that it has tinkered with your 4 wheeler. Now, as a company, are they "obliged" to make you happy? HELL YEA! They are the ones who began this in the first place, so they better fix it.
Forget everything else. If they have pushed an update that kills the OS, they have NO right to make money over "fixing" that issue. Why? Because it was deliberate and intentional on their part. Simple.
Edit1: Oh and on the other hand, I like what they did with my iPad. I really do. They stopped the upgrade beyond iOS 9.XX. Fair enough. My iPad isn't worth going to 10/111, I get it. I am in fact thankful it came all the way till 9. That's 3 versions on from where I had bought it.