1. FaisDogg's Avatar
    Hey guys,
    My wife's iPhone 6 screen completely shattered from a <2 feet drop. The phone was in a clear hard case. I just couldn't believe that it cracked with this mild drop. I witnessed the drop, it wasn't smashed to the floor. I do have T-Mobile JUMP which is sort of an insurance, but the deductible is $175. The screen is still working and responding to touch. Would Apple cover me or how much would it cost me if Apple was to fix it for me? What are my options?

    Any help will be appreciated. Thank you in advanceiPhone 6 with case: screen cracked f from &lt;2'-imageuploadedbytapatalk1418017862.865758.jpg

    Sent from my iPhone 6 using Tapatalk
    12-08-2014 12:51 AM
  2. Dave Briscoe's Avatar
    Make a genius appointment it wouldn't hurt. They may or may not replace/repair for free depends on your demeanor and the rep you get.
    12-08-2014 01:17 AM
  3. HankAZ's Avatar
    Since its physical damage, it is not covered by the AppleCare (basic, default) warranty. If you purchased the AppleCare+, you can get up to 2 repairs within the 2 year coverage period for $79 each.

    iPhone Screen Damage Repair - Apple Support

    How much does iPhone screen repair cost?

    Repair and replacement costs depend on your iPhone model and your AppleCare coverage.
    When you request screen repair online or by phone, Apple will place an authorization on your credit card to cover the iPhone out-of-warranty cost. Well charge this amount if your iPhone has additional damage and is eligible for out-of-warranty service. If your iPhone has no damage other than the screen, well charge the amount below. Learn more.
    iPhone 6: $109
    iPhone 6 Plus, iPhone 5s, iPhone 5c, iPhone 5: $129
    Plus a $6.95 shipping fee. Fees are in USD and exclude local tax. Pricing applies only to screen repair by Apple. Accidental damage isnt covered under the Apple One Year Limited Warranty.
    mumfoau likes this.
    12-08-2014 01:33 AM
  4. docd62's Avatar
    I would go to apple and have them replace it for $109 instead of paying 175. Also there would be no chance in voiding your warranty by apple doing it. Take about 30-60 minutes to get it done in store. I would go online and get an appointment as sometimes walk in take a long time to get seen if busy.


    Sent from my iPhone using Tapatalk
    knotsure likes this.
    12-08-2014 10:59 AM
  5. serglb's Avatar
    With T-mobile Jump you're getting a brand new iPhone for $175 so if any internals got moved around or anything you won't have to worry about it. I used one of my claims recently and got a brand new iPhone sealed in box ($175).


    Sent from my iPhone 6 Plus using Tapatalk
    12-08-2014 11:21 PM
  6. serglb's Avatar
    Since its physical damage, it is not covered by the AppleCare (basic, default) warranty. If you purchased the AppleCare+, you can get up to 2 repairs within the 2 year coverage period for $79 each.

    iPhone Screen Damage Repair - Apple Support
    Do you know why the 5S and 5C are more than the iPhone 6?


    Sent from my iPhone 6 Plus using Tapatalk
    12-08-2014 11:22 PM
  7. HankAZ's Avatar
    Do you know why the 5S and 5C are more than the iPhone 6?


    Sent from my iPhone 6 Plus using Tapatalk
    Because that's what Apple charges. It's probably a more complex repair.
    12-09-2014 07:55 AM
  8. serglb's Avatar
    Because that's what Apple charges. It's probably a more complex repair.
    The iPhone 6 screens just pop up via suction cups and the 5S/5C needed to be unscrewed if I recall, so I can hardly see why it would be "a more complex repair" and it's obvious that's what apple charges.


    Sent from my iPhone 6 Plus using Tapatalk
    12-11-2014 08:53 AM
  9. LockOnTech's Avatar
    Do you know why the 5S and 5C are more than the iPhone 6?


    Sent from my iPhone 6 Plus using Tapatalk
    Because that's what Apple charges. It's probably a more complex repair.
    New or different hardware perhaps.


    Sent from my iPhone 5s using Tapatalk
    12-11-2014 11:50 AM
  10. OBF's Avatar
    I believe Apple charges $109 for the 6 and $129 for the Plus. Both are cheaper than the T-mobile jump option. I'd take it to Apple.


    Sent from my Space Grey iPhone 6 Plus using Tapatalk
    12-11-2014 05:27 PM
  11. njshoregurlz's Avatar
    I had mine fall without a case a good 4-5 I guess how it lands mine landed and got nothing amazingly I think this is one chance thing and UGH it was me changing case
    12-20-2014 12:08 PM
  12. FaisDogg's Avatar
    Thanks guys for your input. I called the equipment protection plan, they didn't have iPhone 6 for fulfillment yet, so they told me to buy one from Apple/T-Mobile and they will reimburse the cost. It was my wife's space gray 128gb, but she originally wanted gold one but couldn't get it due to store not having it in stock. I purchased a gold 128gb and sent the receipt to the insurance, they sent me a check back. It's a little more expensive but she got her favorite color and a brand new phone. The insurance had me keep the charger and headphones which makes up for the difference


    Sent from my iPhone 6 using Tapatalk
    Just_Me_D and nikkisharif like this.
    02-04-2015 09:23 PM
  13. knotsure's Avatar
    The other responses are right. Apple would have replaced the screen for less than $175. And they actually replaced my cracked screen the other day with a brand new out of the box iPhone 6plus. My screen didn't look like yours, only 1 crack. It didn't cost me a dime and didn't use any of my AppleCare uses😃😃😃😃
    03-01-2015 08:49 PM
  14. dralex87's Avatar
    My girlfriend cracked her screen in 4 different places. Made an appointment at the Apple Store and they fixed it for free. No Apple care. No questions. Brand new screen for free.
    03-11-2015 02:10 PM
  15. pappy53's Avatar
    My girlfriend cracked her screen in 4 different places. Made an appointment at the Apple Store and they fixed it for free. No Apple care. No questions. Brand new screen for free.
    And people wonder why Apple customers are so loyal. Wow!
    03-13-2015 05:09 PM
  16. qbnkelt's Avatar
    And people wonder why Apple customers are so loyal. Wow!
    Exactly. I've given up trying to explain it. Let them call me an iSheep. It's the support I get that keeps me coming back.

    Try getting this help with other companies.


    Sent from my SEXY GORGEOUS AWESOME GOLD 128G iPhone 6
    ladyc0524 and violetjune like this.
    03-17-2015 06:37 AM
  17. zhelf's Avatar
    Exactly. I've given up trying to explain it. Let them call me an iSheep. It's the support I get that keeps me coming back.

    Try getting this help with other companies.


    Sent from my SEXY GORGEOUS AWESOME GOLD 128G iPhone 6
    Amen to that I enjoy android as well but my daily driver will always be an iPhone because nothing rivals apple customer service. I will never buy another Motorola product because it took me a month and a half to get a refund for my nexus 6!

    But the key to apple customer service is go to an apple store I hear so many people complain about iPhone issues because they are dealing with carrier stores I always advise people deal directly with apple if you can't get to a store by phone then.

    Posted via the iMore App for Android
    03-19-2015 02:48 AM

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