1. rebretz000's Avatar
    My wife's iPhone ended up getting a glass of water knocked onto by the cat. The phone worked fine for about 10 minutes and then the screen started to flicker, get horizontal lines, and now the screen is just black but it's still powered on. Any advice?
    03-16-2020 07:09 PM
  2. Just_Me_D's Avatar
    Do you have Apple Care Plus for it? If so, now would be a good time to use it, in my opinion.
    rebretz000 likes this.
    03-16-2020 08:59 PM
  3. rebretz000's Avatar
    Do you have Apple Care Plus for it? If so, now would be a good time to use it, in my opinion.
    I do have AppleCare+
    That covers that situation?
    03-17-2020 03:38 AM
  4. Mars20's Avatar
    Apple Care+ includes two instances of accidental damage, subject to an excess charge according to the type of damage.
    rebretz000 likes this.
    03-17-2020 05:33 AM
  5. rebretz000's Avatar
    I looked in the SIM card tray and the water indicator is still white so I don’t know what could have happened. The phone didn’t get soaked.
    I talked to Apple Support and they are sending another phone out and I’ll send this one back.

    The screen turned back on this morning. When I touched the screen it went off again.
    03-17-2020 06:31 AM
  6. Annie_M's Avatar
    Glad you're getting a replacement!!!
    rebretz000 likes this.
    03-17-2020 10:18 AM
  7. Mars20's Avatar
    Great outcome!
    03-17-2020 10:38 AM
  8. rebretz000's Avatar
    With AppleCare+ I wasn’t worried about them not taking care of me. I was hoping to somehow get the phone working again so I didn’t have to have one sent. Feels like we just wasted a good phone.
    My wife is stuck using an old iPhone 7 I bought off of eBay to just use as my second line. The battery lasts almost a day.
    03-17-2020 10:44 AM
  9. rebretz000's Avatar
    One more question
    Does anyone know how long it typically takes Apple to mail out the replacement device? Wonder if the world situation is causing issues.
    03-18-2020 06:04 AM

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