1. motor96's Avatar
    When playing videos or music does anything come from the earpiece or just the bottom? I thought they utilized the earpiece for some sound.

    Thanks
    09-24-2018 10:19 PM
  2. metllicamilitia's Avatar
    Yes, sound comes from the bottom speaker and the earpiece.
    motor96 likes this.
    09-24-2018 10:34 PM
  3. motor96's Avatar
    Ok then mine doesn’t work from earpiece. When I cover the bottom all sound is gone
    09-24-2018 10:46 PM
  4. metllicamilitia's Avatar
    Is it on every video you watch? And with music? It could just be whatever you are watching it setup for mono audio. I’ll see if there’s something in the settings that could be causing it.
    09-25-2018 11:48 AM
  5. metllicamilitia's Avatar
    Ok then mine doesn’t work from earpiece. When I cover the bottom all sound is gone
    I knew there was something in the settings, go to Settings>General>Accessibility and scroll down a little and you will see an option for Mono Audio, be sure that is turned off. If it is turned off and you still have mono audio, and you experience it everywhere, then I would make an appointment at your local Apple Store to have them repair or replace your phone.
    motor96 likes this.
    09-25-2018 11:50 AM
  6. motor96's Avatar
    I knew there was something in the settings, go to Settings>General>Accessibility and scroll down a little and you will see an option for Mono Audio, be sure that is turned off. If it is turned off and you still have mono audio, and you experience it everywhere, then I would make an appointment at your local Apple Store to have them repair or replace your phone.
    Yes mono is off. I don’t hear anything from earpiece on music or YouTube videos.
    Thanks for the help
    09-25-2018 03:15 PM
  7. Just_Me_D's Avatar
    When playing videos or music does anything come from the earpiece or just the bottom? I thought they utilized the earpiece for some sound.

    Thanks
    You created this thread in the iPhone XS section. Is that the iPhone model on which this issue is occurring?
    09-25-2018 06:10 PM
  8. motor96's Avatar
    You created this thread in the iPhone XS section. Is that the iPhone model on which this issue is occurring?
    Yes.
    09-26-2018 04:18 AM
  9. Just_Me_D's Avatar
    Yes.
    Then I would definitely take it to the nearest Apple Store to get the device replaced.
    motor96 likes this.
    09-26-2018 08:25 AM
  10. motor96's Avatar
    Then I would definitely take it to the nearest Apple Store to get the device replaced.
    New iPhone setup. Speakers working properly . Thanks for the help guys
    popkurn611 and Just_Me_D like this.
    09-26-2018 03:01 PM
  11. popkurn611's Avatar
    New iPhone setup. Speakers working properly . Thanks for the help guys
    I heard the speakers sound amazing! Enjoy them
    motor96 likes this.
    09-26-2018 03:09 PM
  12. motor96's Avatar
    I heard the speakers sound amazing! Enjoy them
    They do!!
    09-26-2018 08:01 PM
  13. Just_Me_D's Avatar
    New iPhone setup. Speakers working properly . Thanks for the help guys
    On behalf of everyone who replied, you’re very welcome...
    motor96 likes this.
    09-26-2018 09:04 PM
  14. metllicamilitia's Avatar
    New iPhone setup. Speakers working properly . Thanks for the help guys
    You're welcome, glad to hear you got it sorted out.
    motor96 likes this.
    09-26-2018 10:34 PM

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