1. NeilWhitear's Avatar
    Good Evening,

    I purchased a new XS Max and the 3D Touch does not work, I’ve run the following steps:

    - Checked its on in settings
    - Restored the phone

    There is just no response from the screen.

    Has anyone else had an issue and if so did you manage to fix it or as I suspect its a hardware problem as my previous XS Max worked fine with 3D Touch.
    06-02-2019 03:45 PM
  2. Just_Me_D's Avatar
    Good Evening,

    I purchased a new XS Max and the 3D Touch does not work, I’ve run the following steps:

    - Checked its on in settings
    - Restored the phone

    There is just no response from the screen.

    Has anyone else had an issue and if so did you manage to fix it or as I suspect its a hardware problem as my previous XS Max worked fine with 3D Touch.
    I recommend you make a Genius Bar appointment with the nearest Apple Store to have them diagnose and fix the problem for you. If you just purchased it, they'll more than likely swap it out.
    Annie_8plus likes this.
    06-02-2019 05:34 PM
  3. ivanwi11iams's Avatar
    Did you restore as new, or with a backup...?
    If the latter, I suggest as new, and see what happens. After all, the device is still 'fresh'...
    Just_Me_D likes this.
    06-02-2019 06:44 PM
  4. Annie_8plus's Avatar
    If you decide to restore, definitely do a restore from new. Before you try that, I would make an appointment with the Genius Bar, just to make sure that the issue can’t be resolved before you go to the trouble of restoring.
    Just_Me_D likes this.
    06-02-2019 08:07 PM
  5. NeilWhitear's Avatar
    Took its into Apple Store and they agreed this was a hardware fault and replaced the screen under warranty.

    Good Evening,

    I purchased a new XS Max and the 3D Touch does not work, I’ve run the following steps:

    - Checked its on in settings
    - Restored the phone

    There is just no response from the screen.

    Has anyone else had an issue and if so did you manage to fix it or as I suspect its a hardware problem as my previous XS Max worked fine with 3D Touch.
    Annie_8plus and ivanwi11iams like this.
    06-06-2019 02:22 PM
  6. Annie_8plus's Avatar
    Took its into Apple Store and they agreed this was a hardware fault and replaced the screen under warranty.
    I'm so glad that it worked out for you!
    06-06-2019 02:26 PM

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