Has anyone experienced hair line crack happen across their screen unexpectedly on the iPhone XS Max?
Had the phone for three days and an unexpected crack appeared.
Had the phone for three days and an unexpected crack appeared.
Do you still have the receipt . Head to your genius bar or carrier and tell them about it . Say it's accidental.
I’m NOT saying anybody should lie but if the word “accidental” is used Apple may not help. Apple’s warranties outside of AppleCare+ don’t cover accidental damage.
I would, however, truthfully answer their questions. If you don’t know how the crack down there tell them that. If you’ve never dropped it then tell them that too.
I cracked the screen on my 8 plus when strong winds took it out of my hand and on a concrete patio, made an appointment at Genius Bar and they gave me a brand new 8 plus for same price as screen replacement ,where else would you go?