1. imwjl's Avatar
    I hear you, but my issues mostly occur when I’m driving and on major highways where the signal is fine on Android phones tuned to use Band 12 on T-Mobile. I would be ok if it just disconnected the phone. But it’s not acceptable that the signal stays off until I reboot. I’ve heard from colleagues experiencing the same thing that turning cellular data off and back on again will have the same effect. But I’m driving at the time, usually on work meetings which don’t require screen sharing. So taking my eyes off the road, saying “I’m not driving” and then swiping down to do all this is not safe.

    So far since 12.1.1, this hasn’t happened to me on the road yet, so I’m hopeful. But if it starts again, I’m going to be pretty unhappy with Apple, and may switch back to Android.
    That sounds like my boss’ problem with same phone with US Cellular and then it disappeared with Verizon.

    I don’t know that much except there was a time when we (work project) had to work with carriers on the way AAA was working for the consoles in vehicles to keep working correctly. We eventually moved to Verizon but 3rd tier Sprint tech support were working with the roaming carriers in a specific area to make sure the dispatch and payment app + console in each vehicle would authenticate and roam better.

    This also makes me think of a time when one of my kids used a MNVO and friend who used a MNVO that used Verizon and ultimately switched to Verizon. It was obvious there could be a difference.

    I guess my test might be coming with an overseas trip where in the past I struggled between CDMA and GSM carriers and less so when that place had LTE but went back to problems where there was no LTE coverage.

    Good luck. All I can say is my Max bought on pre-order day so first wave of owners has been great since Apple’s first software update. It can display the connection differently than the 7 Plus now used by my daughter but it works great.

    My neighborhood bank branch is in the shadows of a US Cellular tower and I’ve always struggled to have service in the lobby - have to open LastPass locally. The Max keeps a connection when my iPhone 4, 5, 6, 6S Plus, and 7 Plus did not there, at a trailhead I frequent, and a basement data center.

    Our executives in two metro areas who’ve bought XS models and the XR with Verizon all think they have the best phones and best service ever while employees with same phones on US Cellular think they have jinxed iPhones. There very well might be problems as you describe but I don’t think there’s anything wrong with my pointing out the carrier can make a difference.

    I would be frustrated if my phone were not reliable this far in but also frustrated to go back to Android because I rely on some Apple platform features and really value one particular Apple only app. Also iPad and Surface families have been better in our enterprise environment.
    MasterDarque likes this.
    12-08-2018 08:09 AM
  2. Just_Me_D's Avatar
    Are these new devices displaying a weak signal in the status bar or are they frequently dropping calls and/or connections?
    12-08-2018 08:24 AM
  3. imwjl's Avatar
    Are these new devices displaying a weak signal in the status bar or are they frequently dropping calls and/or connections?
    My boss and I have same Max phone but different carriers.

    His losing the network or not getting it back right away stopped moving back to Verizon. The company phones are Verizon or US Cellular.

    My phone’s displaying the signal differently than the 7 Plus got better with the first 12.x software update. Actual call reliability has always been good. It seems like the “Gigabit LTE” has my new phone working better in some areas than past phones or other phones.

    There might be issues but I don’t see much if anything said in some tech news I follow as an enterprise IT network manager. We use some Cisco enterprise platform products and at times that’s had bulletins or software updates about phone radios - something important for MDM and the WiFi. IOS 12 started problems with an order picking system we use. Careful analysis now shows it’s the app and not any device losing the connections. If something’s going on it sure is hard to see any difference in the way radios are associating and disassociating.

    One for sure issue I’ve seen in troubleshooting cellular problems is sticky WiFi. Our delivery vehicles travel all over in a metro area. When I’m a passenger I can see my own phone see many hotspots. Users who are in a retailer’s hot spot plan or have home ISPs with that can have issues. It looks like the MNVO people’s phones are always looking for Google and Charter Spectrum WiFi sources.
    12-08-2018 09:40 AM
  4. Tarah Sorber's Avatar
    Ok so I thought mine was fixed with the 12.1 update. Guess not. I had lost signal at a restaurant. Figured I’d get signal once I left. Nope 2 hours later I was like man my phones been quiet. Yup it never regained signal and I get full bars in my house.
    12-08-2018 05:55 PM
  5. TylerLV76's Avatar
    Are these new devices displaying a weak signal in the status bar or are they frequently dropping calls and/or connections?
    From the one I returned it would show signal but when trying to connect to anything online it said no internet connection.

    The problem is when you get to a low signal area it tanks and has a hard time reconnecting.

    The issue between carriers being discussed above is not the issue people are having with the phone. It happens regardless of carrier and only on the XS series. I switched the XS Max out for an XR which uses one less antenna and the same modem as the X and the problem does not exist.
    Just_Me_D likes this.
    12-09-2018 09:25 AM
  6. TylerLV76's Avatar
    My boss and I have same Max phone but different carriers.

    His losing the network or not getting it back right away stopped moving back to Verizon. The company phones are Verizon or US Cellular.

    My phone’s displaying the signal differently than the 7 Plus got better with the first 12.x software update. Actual call reliability has always been good. It seems like the “Gigabit LTE” has my new phone working better in some areas than past phones or other phones.

    There might be issues but I don’t see much if anything said in some tech news I follow as an enterprise IT network manager. We use some Cisco enterprise platform products and at times that’s had bulletins or software updates about phone radios - something important for MDM and the WiFi. IOS 12 started problems with an order picking system we use. Careful analysis now shows it’s the app and not any device losing the connections. If something’s going on it sure is hard to see any difference in the way radios are associating and disassociating.

    One for sure issue I’ve seen in troubleshooting cellular problems is sticky WiFi. Our delivery vehicles travel all over in a metro area. When I’m a passenger I can see my own phone see many hotspots. Users who are in a retailer’s hot spot plan or have home ISPs with that can have issues. It looks like the MNVO people’s phones are always looking for Google and Charter Spectrum WiFi sources.
    The issues been discussed heavily on almost every tech site online since launch. Its also all over Apples forums. Verizon is one of the most referenced carriers to see the issue. At one point it was thought it was only a Verizon issue till all carriers started coming up in conversation.
    12-09-2018 09:27 AM
  7. Just_Me_D's Avatar
    From the one I returned it would show signal but when trying to connect to anything online it said no internet connection.

    The problem is when you get to a low signal area it tanks and has a hard time reconnecting.

    The issue between carriers being discussed above is not the issue people are having with the phone. It happens regardless of carrier and only on the XS series. I switched the XS Max out for an XR which uses one less antenna and the same modem as the X and the problem does not exist.
    Oh okay. Thank you for the clarification...
    12-09-2018 09:29 AM
  8. salscott's Avatar
    Apple has corroded it's trust in this area. We should have the ability to replace the completely worthless bars with actual dbm reading. When you are putting together a new phone launch, why would you not put more thought and initiative into the signal?
    12-09-2018 09:44 AM
  9. Wotchered's Avatar
    Apple has corroded it's trust in this area. We should have the ability to replace the completely worthless bars with actual dbm reading. When you are putting together a new phone launch, why would you not put more thought and initiative into the signal?
    Because they don’t want to point out weaknesses in their products ?
    12-09-2018 11:54 AM
  10. salscott's Avatar
    Because they don’t want to point out weaknesses in their products ?
    So instead of improving, hide it. These do things we couldn't dream of years ago, and a better signal is a simple and straight forward standard
    12-09-2018 12:00 PM
  11. joemd60's Avatar
    What puzzles me, the call quality issues I am having come from the same three people. One has a landline, the other a Jitterbug flip phone.
    And lastly, a tired Android device that is having charging issues.
    They all say I am garbled and breaking up, yet they sound crystal clear on my end. I was getting the same complaints when I had the 7 plus.
    My 8 Plus is on WIFI calling quite often as opposed to LTE.
    And I have read where they say shut off LTE for voice calls, that does not nothing.
    I do know my signal strength can be all over the place when I am home. Sometimes very strong, other times not so much.
    12-21-2018 06:52 PM
  12. Ledsteplin's Avatar
    What puzzles me, the call quality issues I am having come from the same three people. One has a landline, the other a Jitterbug flip phone.
    And lastly, a tired Android device that is having charging issues.
    They all say I am garbled and breaking up, yet they sound crystal clear on my end. I was getting the same complaints when I had the 7 plus.
    My 8 Plus is on WIFI calling quite often as opposed to LTE.
    And I have read where they say shut off LTE for voice calls, that does not nothing.
    I do know my signal strength can be all over the place when I am home. Sometimes very strong, other times not so much.
    When I was living in my house, my Verizon signal on my old 6s Plus was bad. Especially inside. But, it too, was often all over the place. It switched to wifi calling a lot. My old iPhone 5 did better. But now I'm 10 stories up in a downtown apartment, and have 4 bars all the time. A lot of things can affect signal strength. Trees, mountains and hilly terrain, tall buildings, and even metal. I suspect the aluminum windows at my house had some effect. I now have a new 6s Plus and haven't noticed any issues in my apartment. But in my wife's apartment on the ground floor, I do notice the signal isn't as good.
    12-22-2018 12:03 AM
  13. joemd60's Avatar
    When I was living in my house, my Verizon signal on my old 6s Plus was bad. Especially inside. But, it too, was often all over the place. It switched to wifi calling a lot. My old iPhone 5 did better. But now I'm 10 stories up in a downtown apartment, and have 4 bars all the time. A lot of things can affect signal strength. Trees, mountains and hilly terrain, tall buildings, and even metal. I suspect the aluminum windows at my house had some effect. I now have a new 6s Plus and haven't noticed any issues in my apartment. But in my wife's apartment on the ground floor, I do notice the signal isn't as good.
    I am in somewhat of a valley here, so I know that doesn’t help. But I don’t think it should affect the call quality.
    I will be siding my house soon, and getting rid of the aluminum, plus new windows.
    I’ll be curious to see if there are any changes. Again, I don’t remember Verizon being this bad here in the past. Or I would have left AT&T for another carrier.
    It’s also why I don’t agree with the coverage maps online.
    Verizon told me once, their LTE service isn’t so good here. Yet the map shows otherwise.
    12-22-2018 02:14 AM
  14. imwjl's Avatar
    FWIW, I'm now 4 days outside the US traveling with people who have new Samsung Galaxy, iPhone 6 - 8, and my XS Max. It's a a place that used to be mostly GSM, and "3G" still shows. One in the party has to chose CDMA roaming and then have it off. So far the XS Max with latest software works as well outside the US as it did in upper Midwest states and TX.

    I believe some might have problems but my phone from the first wave of deliveries has pretty much worked perfectly since the first software revision that fixed charging issues. These have been out long enough now that I think a wide spread problem would be news outside of a few device and tech forums and sites.

    It's an expensive phone but I would not hesitate to recommend it. All of the XS series and XR owners in our enterprise are happy. If it helps, most are Verizon and US Cellular customers.
    cwbcpa likes this.
    12-24-2018 08:37 AM
  15. scruffypig's Avatar
    I switched the XS Max out for an XR which uses one less antenna and the same modem as the X and the problem does not exist.
    The iPhone X, according to iFixit uses either a Qualcomm or Intel modem: Qualcomm MDM9655 Snapdragon X16 LTE modem and PMD9655 PMIC. But Apple is dual-sourcing the modem, and TechInsights found an Intel XMM7480 (PMB9948) in their A1901 model. Even though the modem is capable of it, Apple isn’t supporting Gigabit speeds with the Qualcomm part.

    According to iFixit, the XR uses: Intel 9955 (likely the XMM7560 LTE Advanced Pro 4G LTE baseband processor), 5762 RF transceiver, and 5829

    The iPhone XR supports more LTE bands than the X.
    01-06-2019 11:52 AM
  16. Cladster's Avatar
    People have been having signal problems with XS/Max in Australia too with our best network, i have had a Max since release and definitely noticed a weaker signal strength than the 8 i had, which is a blue tick phone here meaning better signal in rural areas, only the 4s,6s and 8 iPhones have had it previously.
    So much so the main reason i just sold my Max 64GB and got a as new 8 256gb and pocketed $800, my phone is a business phone and calls are more important than anything and i travel rural a lot.
    I was getting drop outs streaming radio on the max in areas the 8 doesn't too.
    01-06-2019 05:20 PM
  17. Wotchered's Avatar
    Having never had a 4g phone before, I can’t say its weaker.But I can say that my phone connectivity is no better/ faster on my XS than on my 4s !
    01-08-2019 06:15 AM
  18. Rob Phillips's Avatar
    Having never had a 4g phone before, I can’t say its weaker.But I can say that my phone connectivity is no better/ faster on my XS than on my 4s !
    Oh come on, there’s no way a 4s is as fast as an XS, especially when you have a decent LTE signal.
    01-08-2019 06:25 AM
  19. Wotchered's Avatar
    Oh come on, there’s no way a 4s is as fast as an XS, especially when you have a decent LTE signal.
    Sorry pal, but if I go out in the streets where I live in South West London and try to call someone there is no noticeable difference in my connection time. There may be - but if there is, it’s as close as makes no matter.
    01-08-2019 09:14 AM
  20. Rob Phillips's Avatar
    Sorry pal, but if I go out in the streets where I live in South West London and try to call someone there is no noticeable difference in my connection time. There may be - but if there is, it’s as close as makes no matter.
    That’s a phone call. You probably won’t notice much of a difference there except maybe call clarity using Voice over LTE if it’s available. How about data speed?
    01-08-2019 09:16 AM
  21. Wotchered's Avatar
    Disappointingly clarity is not much better, using Bus Times or my Kindle app seems maybe a little quicker, and I really have had no need to use Safari away from wifi since I bought my XS. No Wow factor whatsoever.
    01-08-2019 09:41 AM
  22. Tpence2177's Avatar
    I have noticed that some places my phone would drop for a second then pick back up one phone calls has gotten better since newer betas. My old 6 plus would just cut out for a second then start back. When I first got my Xr would drop for several seconds then with 12.1.1 would drop for just a second and now is a lot better one 12.1.3 betas. I think it’s more of a Verizon tower problem now.
    01-08-2019 10:04 AM
  23. mylknhoney84's Avatar
    I came from Sprint to AT&T and noticed nothing but improvements. *
    ladyc0524 likes this.
    01-12-2019 10:55 PM
  24. imwjl's Avatar
    I came from Sprint to AT&T and noticed nothing but improvements. *
    A business rep and COSTCO kiosk manager did a hard sell on an attractive Sprint switch promotion but I don’t know how the T Mobile and Sprint combined network will be. Over and over and up to the past week Verizon has the network performance I need as an enterprise IT admin.

    More and more I think some might have issues but the new phones are at every moment great or fine. Mine came first day but now I have several users and associates who got XS and Max phones. I’ve travelled in and outside the US without problems. Upper Midwest, TX, and Southeast all trained up to Verizon fine. The overseas trip revisited an area where coverage used to be poor or require choosing CDMA roaming. The phone handled old and new infrastructure fine.

    At times I wonder if there’s a display vs real modem issue. On Friday I was at a conf table in a known bad spot for any coverage but US Cellular who’s got a tower on that building. One associate said he had 1x display but nothing worked. I didn’t see anything displayed on screen but got a text message when he said what he did.

    Something else that makes me a skeptic as far as how much of a problem is some of these new phones are in the hands of our execs and delivery people where their personal nature and nature of the work puts their problems in my lap right away. It’s not happening except for the first IOS 12 software update.
    01-13-2019 08:13 AM
99 ... 234

Similar Threads

  1. Keep a watch on your child at all times with Verizon's 4G LTE GizmoWatch
    By iMore.com in forum iMore.com News Discussion
    Replies: 0
    Last Post: 09-21-2018, 07:10 AM
  2. Take control over your Wi-Fi signal with NetSpot
    By iMore.com in forum iMore.com News Discussion
    Replies: 0
    Last Post: 08-09-2018, 08:10 AM
  3. Series 3 and LTE?
    By Mac Guy in forum Apple Watch Series 3
    Replies: 3
    Last Post: 07-18-2018, 10:45 AM
  4. Relay is an LTE walkie-talkie for kids (and for MrMobile)
    By iMore.com in forum iMore.com News Discussion
    Replies: 0
    Last Post: 07-16-2018, 08:10 AM
  5. More US carriers are offering service for Apple Watch Series 3 with LTE
    By iMore.com in forum iMore.com News Discussion
    Replies: 0
    Last Post: 06-13-2018, 11:20 AM
LINK TO POST COPIED TO CLIPBOARD