09-27-2018 05:24 PM
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  1. edswife1970's Avatar
    edswife1970
    With my new phone when I get it, can I get a replacement from Apple or do I have to go through Verizon which is where I purchased it?
    09-24-2018 06:33 PM
  2. Just_Me_D's Avatar
    Just_Me_D
    Apple will typically take care of you.
    mumfoau likes this.
    09-24-2018 06:34 PM
  3. Mr Segundus's Avatar
    Mr Segundus
    IMO, if it's within the 14 day return period it might be easier to exchange it at Verizon.
    09-24-2018 07:25 PM
  4. edswife1970's Avatar
    edswife1970
    Thanks for your replies. I’ll be getting my phone tomorrow and hopefully it will be just fine!
    09-25-2018 06:06 AM
  5. ivantwilliams's Avatar
    ivantwilliams
    Since it is now 24 hours later. Did you receive your device, and is all 'well'?

    Fingers crossed...
    09-26-2018 01:35 PM
  7. edswife1970's Avatar
    edswife1970
    Originally Posted by ivanwi11iams
    Since it is now 24 hours later. Did you receive your device, and is all 'well'?

    Fingers crossed...
    Yes!! Just finished setting it up so I haven’t had a chance to check it out thoroughly, but so far I love it❤️
    Just_Me_D and ivantwilliams like this.
    09-26-2018 06:24 PM
  8. jhnnyblze2000's Avatar
    jhnnyblze2000
    I had an issue with the phone I got on launch day (couldn't make phone calls). Took it to the Apple store yesterday, spent 5 minutes there and walked out with a new phone. One of the easiest experiences I've ever had. One of the many reasons I love Apple.
    Just_Me_D, A_M_W and nikkisharif like this.
    09-26-2018 07:49 PM
  9. shanghaichica's Avatar
    shanghaichica
    Yes you can get a replacement from Apple. I had an issue with my 3G which I got from my career and I took it to the Apple store and they replaced it for me.
    09-27-2018 04:14 PM
  10. edswife1970's Avatar
    edswife1970
    Originally Posted by shanghaichica
    Yes you can get a replacement from Apple. I had an issue with my 3G which I got from my career and I took it to the Apple store and they replaced it for me.
    Good to know!
    09-27-2018 05:24 PM
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