1. edswife1970's Avatar
    With my new phone when I get it, can I get a replacement from Apple or do I have to go through Verizon which is where I purchased it?
    09-24-2018 06:33 PM
  2. Just_Me_D's Avatar
    Apple will typically take care of you.
    mumfoau likes this.
    09-24-2018 06:34 PM
  3. Mr Segundus's Avatar
    IMO, if it's within the 14 day return period it might be easier to exchange it at Verizon.
    09-24-2018 07:25 PM
  4. edswife1970's Avatar
    Thanks for your replies. I’ll be getting my phone tomorrow and hopefully it will be just fine!
    09-25-2018 06:06 AM
  5. ivanwi11iams's Avatar
    Since it is now 24 hours later. Did you receive your device, and is all 'well'?

    Fingers crossed...
    09-26-2018 01:35 PM
  6. edswife1970's Avatar
    Since it is now 24 hours later. Did you receive your device, and is all 'well'?

    Fingers crossed...
    Yes!! Just finished setting it up so I haven’t had a chance to check it out thoroughly, but so far I love it❤️
    Just_Me_D and ivanwi11iams like this.
    09-26-2018 06:24 PM
  7. jhnnyblze2000's Avatar
    I had an issue with the phone I got on launch day (couldn't make phone calls). Took it to the Apple store yesterday, spent 5 minutes there and walked out with a new phone. One of the easiest experiences I've ever had. One of the many reasons I love Apple.
    Just_Me_D, A_M_W and nikkisharif like this.
    09-26-2018 07:49 PM
  8. shanghaichica's Avatar
    Yes you can get a replacement from Apple. I had an issue with my 3G which I got from my career and I took it to the Apple store and they replaced it for me.
    09-27-2018 04:14 PM
  9. edswife1970's Avatar
    Yes you can get a replacement from Apple. I had an issue with my 3G which I got from my career and I took it to the Apple store and they replaced it for me.
    Good to know!
    09-27-2018 05:24 PM

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