1. kenssongs's Avatar
    Hi all. Xr videos look great so long as I view them on my phone. If I try to transfer them to my PC, however, or try to share them with others, the video comes out too dark. I imagine this isn't a phone settings issue, but I've had this problem since day one. Could anyone suggest a viewing or format conversion application that could fix this? I use Windows 7 Pro.

    Thanks in advance.

    KS
    12-09-2019 10:06 PM
  2. scruffypig's Avatar
    Try turning off TrueTone, Nightshift and Auto Brightness. See if that helps.
    12-10-2019 10:02 AM
  3. kenssongs's Avatar
    These all address what you see on the phone itself and not the recorded video, correct? My issue is transferring the iphone video to another platform - and likely in another format - so that I can share it with others. I imagine it may have something to do with Apple's proprietary software not being compatible with other vendor's apps. Thx scruffy.
    12-10-2019 11:19 AM
  4. scruffypig's Avatar
    These all address what you see on the phone itself and not the recorded video, correct? My issue is transferring the iphone video to another platform - and likely in another format - so that I can share it with others. I imagine it may have something to do with Apple's proprietary software not being compatible with other vendor's apps. Thx scruffy.
    Go to settings>Camera>Format and select “Most compatible”.
    12-10-2019 10:50 PM

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