1. alexrat1996's Avatar
    My mom iPhone XR zagg glass + was cracked.

    I removed it and when I was cleaning the display on the bottom portion there a scratch there after using the wet wipe zagg provided fo install the new one.

    Would Apple replace the display or is it cosmetic ?

    What should I do ?
    10-25-2019 09:21 PM
  2. Just_Me_D's Avatar
    It’s cosmetic. Just put another screen protector on it and continue to use your device like you normally would is my recommendation.
    alexrat1996 likes this.
    10-25-2019 09:49 PM
  3. alexrat1996's Avatar
    I will do exactly what your telling me but it gets me pissed a simple wet wipe scratched the screen.
    10-25-2019 09:57 PM
  4. Annie_8plus's Avatar
    Could the cracked screen protector have scratched it!
    scruffypig likes this.
    10-25-2019 11:03 PM
  5. alexrat1996's Avatar
    Could the cracked screen protector have scratched it!
    Possible who knows I will do what the other user told me and cover it up with glass so my mom can continue using it.
    Annie_8plus likes this.
    10-25-2019 11:15 PM
  6. scruffypig's Avatar
    Could the cracked screen protector have scratched it!
    This is why I don’t use screen protectors. I have no scratches.
    10-26-2019 07:34 AM
  7. Rob Phillips's Avatar
    This is why I don’t use screen protectors. I have no scratches.
    That’s what I said for YEARS too, until I had a scratch. Now I use a screen protector.
    10-26-2019 07:47 AM
  8. Annie_8plus's Avatar
    Possible who knows I will do what the other user told me and cover it up with glass so my mom can continue using it.
    That sounds like a good plan! I’m sorry this happened to your Mom.
    10-26-2019 08:00 AM
  9. scruffypig's Avatar
    That’s what I said for YEARS too, until I had a scratch. Now I use a screen protector.
    I know, I am playing with chance. I just love the beautiful screen with no barriers.
    Rob Phillips likes this.
    10-26-2019 08:04 AM
  10. Rob Phillips's Avatar
    I know, I am playing with chance. I just love the beautiful screen with no barriers.
    There’s something about enjoying these beautiful devices as they were made, completely naked (the phone, not the user).
    scruffypig likes this.
    10-26-2019 08:21 AM
  11. alexrat1996's Avatar
    That sounds like a good plan! I’m sorry this happened to your Mom.
    I’m not sure i have apple care plus if I pay Apple the 30bucks for a screen replacement would the scratch be covered before my warranty ends.

    This screen that was scratched was replaced before once due to having dust under the display.
    10-26-2019 08:55 AM
  12. Rob Phillips's Avatar
    I’m not sure i have apple care plus if I pay Apple the 30bucks for a screen replacement would the scratch be covered before my warranty ends.

    This screen that was scratched was replaced before once due to having dust under the display.
    AppleCare+ will cover two incidents of accidental damage with a service fee. In this case you could argue that dust under the screen is a manufacturing defect and not accidental damage. I would have NOT paid them $29 for the first screen repair but that’s just me.
    To find out if you’re still covered under AppleCare+ go to Settings > General > About. It will show your coverage status.
    Last edited by Rob Phillips; 10-26-2019 at 09:58 AM.
    10-26-2019 09:47 AM
  13. alexrat1996's Avatar
    AppleCare+ will cover two incidents of accidental damage with a service fee. In this case you could argue that dust under the screen is a manufacturing defect and not accidental damage. I would have NOT paid them $29 for the first screen repair but that’s just me.
    To find out if you’re still covered under AppleCare+ go to Settings > General > About. It will show your coverage coverage status.
    [IMG=344x512]https://uploads.tapatalk-cdn.com/20191026/8788e35c508fec932b7c72e15bf05e07.jpg[/url]
    I didn’t pay the first replacement it was free of charge since it was a defect but the scratch before the warranty ends can Apple care plus be used or else I will wait till September when I upgrade to upgrade her again on the IUP
    Rob Phillips likes this.
    10-26-2019 09:55 AM
  14. Rob Phillips's Avatar
    I didn’t pay the first replacement it was free of charge since it was a defect but the scratch before the warranty ends can Apple care plus be used or else I will wait till September when I upgrade to upgrade her again on the IUP
    Yes, you can use AppleCare+ but it will cost you $29. That’s still much cheaper than the out-of-warranty repair cost.
    https://support.apple.com/iphone/rep...en-replacement
    10-26-2019 09:57 AM
  15. alexrat1996's Avatar
    Yes, you can use AppleCare+ but it will cost you $29. That’s still much cheaper than the out-of-warranty repair cost.
    https://support.apple.com/iphone/rep...en-replacement
    I will look into before the warranty ends for now I will use a temper glass.
    10-26-2019 10:23 AM

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