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How can I fix my frozen iPhone XR?

Asked: Dec 24 2018 | 5:49 pm EST 2364 Views 19 Answers View Best Answer



Got my iPhone XR in the mail today and
This happen today I tried everything it didn’t work
If only I had a computer with iTunes I’ll probably get it to work again
December 31 is my appointment with apple hopefully they can help me with this issue


Best Answer

13,316
Dec 24 2018 | 9:04 pm EST Rob Phillips

Have you tried to force a restart?

1. Quickly press and release the volume up button
2. Quickly press and release the volume down button
3. Hold the side (power) button until your iPhone restarts

More Answers

7,861
Dec 24 2018 | 6:29 pm EST BreakingKayfabe

Appointment? You just bought it today. Return it for another on the 26th
1,463
Dec 24 2018 | 6:42 pm EST calebt

Appointment? You just bought it today. Return it for another on the 26th
Agreed, don't wait get right back to where you bought it, if you can.
66
Dec 24 2018 | 6:59 pm EST nakialjohnson83

Agreed, don't wait get right back to where you bought it, if you can.
Got it from T-Mobile online not in the store
66
Dec 24 2018 | 6:59 pm EST nakialjohnson83

Appointment? You just bought it today. Return it for another on the 26th
I didn’t get it from the store I got it online from T-Mobile
1,463
Dec 24 2018 | 7:10 pm EST calebt

You should still be able to take it back to an Apple store or a T-Mobile store
66
Dec 26 2018 | 12:53 am EST nakialjohnson83

Have you tried to force a restart?

1. Quickly press and release the volume up button
2. Quickly press and release the volume down button
3. Hold the side (power) button until your iPhone restarts
It took two days for me to do those steps and now the iPhone XR is working like a champ thanks for making sure that I done the steps properly
66
Dec 26 2018 | 12:54 am EST nakialjohnson83

You should still be able to take it back to an Apple store or a T-Mobile store
I got it to work thanks
5,610
Dec 26 2018 | 9:05 am EST pkcable

Have you tried to force a restart?

1. Quickly press and release the volume up button
2. Quickly press and release the volume down button
3. Hold the side (power) button until your iPhone restarts
DAMN! Thank you! I could not figure out how to restart the damn thing! Yea YEA I suppose I could have googled it. Anyways I converted this to a Q&A for future use.
13,316
Dec 26 2018 | 9:24 am EST Rob Phillips

It took two days for me to do those steps and now the iPhone XR is working like a champ thanks for making sure that I done the steps properly
Glad it worked! Enjoy your iPhone XR.
13,316
Dec 26 2018 | 9:29 am EST Rob Phillips

DAMN! Thank you! I could not figure out how to restart the damn thing! Yea YEA I suppose I could have googled it. Anyways I converted this to a Q&A for future use.
Hahaha happy to help! Restarting an iPhone X or newer reminds me of playing Nintendo as a kid and using secret button combinations on the controller.
Explaining how to restart an iPhone used to be such a straightforward process. Now there are literally three different methods, all dependent on which model the user has.
5,610
Dec 26 2018 | 11:40 am EST pkcable

Hahaha happy to help! Restarting an iPhone X or newer reminds me of playing Nintendo as a kid and using secret button combinations on the controller.
Explaining how to restart an iPhone used to be such a straightforward process. Now there are literally three different methods, all dependent on which model the user has.
Up, down, left, right, right, left, down, for infinite lives!
1,589
Dec 26 2018 | 11:45 am EST Not Quite Right

DAMN! Thank you! I could not figure out how to restart the damn thing!
... And todays lesson is (wait for it) ALWAYS listen to Rob!
66
Dec 26 2018 | 12:00 pm EST nakialjohnson83

Glad it worked! Enjoy your iPhone XR.
Thank you!
5,610
Dec 26 2018 | 12:40 pm EST pkcable

... And todays lesson is (wait for it) ALWAYS listen to Rob!
I was trying the iPhone 7 way and getting frustrated! Rob is right, now there are 3 different ways to do it. 6 and earlier power and home button, 7 & 8 power and volume down, and now X and up press and release volume up, then press and release volume down, THEN hold power! lol
1,298
Dec 26 2018 | 3:24 pm EST scruffypig

I was trying the iPhone 7 way and getting frustrated! Rob is right, now there are 3 different ways to do it. 6 and earlier power and home button, 7 & 8 power and volume down, and now X and up press and release volume up, then press and release volume down, THEN hold power! lol
Nope, iPhone 8 is different than the 7 and like the X and beyond:

On an iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Side button until you see the Apple logo.

https://support.apple.com/en-us/HT201412
5,610
Dec 26 2018 | 3:30 pm EST pkcable

Nope, iPhone 8 is different than the 7 and like the X and beyond:

On an iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Side button until you see the Apple logo.

https://support.apple.com/en-us/HT201412
My head is spinning! lol
1,298
Dec 26 2018 | 6:16 pm EST scruffypig

My head is spinning! lol
I know, right???
13,316
Dec 27 2018 | 7:08 am EST Rob Phillips

... And todays lesson is (wait for it) ALWAYS listen to Rob!
I feel like that should be an everyday lesson