1. nakialjohnson83's Avatar


    Got my iPhone XR in the mail today and
    This happen today I tried everything it didn’t work
    If only I had a computer with iTunes I’ll probably get it to work again
    December 31 is my appointment with apple hopefully they can help me with this issue
    Last edited by nakialjohnson83; 12-24-2018 at 07:00 PM.
    12-24-2018 05:49 PM
  2. Rob Phillips said: Best Answer

    Have you tried to force a restart?

    1. Quickly press and release the volume up button
    2. Quickly press and release the volume down button
    3. Hold the side (power) button until your iPhone restarts
  3. BreakingKayfabe's Avatar
    Appointment? You just bought it today. Return it for another on the 26th
    calebt likes this.
    12-24-2018 06:29 PM
  4. calebt's Avatar
    Appointment? You just bought it today. Return it for another on the 26th
    Agreed, don't wait get right back to where you bought it, if you can.
    12-24-2018 06:42 PM
  5. nakialjohnson83's Avatar
    Agreed, don't wait get right back to where you bought it, if you can.
    Got it from T-Mobile online not in the store
    12-24-2018 06:59 PM
  6. nakialjohnson83's Avatar
    Appointment? You just bought it today. Return it for another on the 26th
    I didn’t get it from the store I got it online from T-Mobile
    12-24-2018 06:59 PM
  7. calebt's Avatar
    You should still be able to take it back to an Apple store or a T-Mobile store
    BreakingKayfabe likes this.
    12-24-2018 07:10 PM
  8. Rob Phillips's Avatar
    Have you tried to force a restart?

    1. Quickly press and release the volume up button
    2. Quickly press and release the volume down button
    3. Hold the side (power) button until your iPhone restarts
    12-24-2018 09:04 PM
  9. nakialjohnson83's Avatar
    Have you tried to force a restart?

    1. Quickly press and release the volume up button
    2. Quickly press and release the volume down button
    3. Hold the side (power) button until your iPhone restarts
    It took two days for me to do those steps and now the iPhone XR is working like a champ thanks for making sure that I done the steps properly
    12-26-2018 12:53 AM
  10. nakialjohnson83's Avatar
    You should still be able to take it back to an Apple store or a T-Mobile store
    I got it to work thanks
    calebt likes this.
    12-26-2018 12:54 AM
  11. pkcable's Avatar
    Have you tried to force a restart?

    1. Quickly press and release the volume up button
    2. Quickly press and release the volume down button
    3. Hold the side (power) button until your iPhone restarts
    DAMN! Thank you! I could not figure out how to restart the damn thing! Yea YEA I suppose I could have googled it. Anyways I converted this to a Q&A for future use.
    scruffypig and Annie_8plus like this.
    12-26-2018 09:05 AM
  12. Rob Phillips's Avatar
    It took two days for me to do those steps and now the iPhone XR is working like a champ thanks for making sure that I done the steps properly
    Glad it worked! Enjoy your iPhone XR.
    nakialjohnson83 likes this.
    12-26-2018 09:24 AM
  13. Rob Phillips's Avatar
    DAMN! Thank you! I could not figure out how to restart the damn thing! Yea YEA I suppose I could have googled it. Anyways I converted this to a Q&A for future use.
    Hahaha happy to help! Restarting an iPhone X or newer reminds me of playing Nintendo as a kid and using secret button combinations on the controller.
    Explaining how to restart an iPhone used to be such a straightforward process. Now there are literally three different methods, all dependent on which model the user has.
    nikkisharif and scruffypig like this.
    12-26-2018 09:29 AM
  14. pkcable's Avatar
    Hahaha happy to help! Restarting an iPhone X or newer reminds me of playing Nintendo as a kid and using secret button combinations on the controller.
    Explaining how to restart an iPhone used to be such a straightforward process. Now there are literally three different methods, all dependent on which model the user has.
    Up, down, left, right, right, left, down, for infinite lives!
    12-26-2018 11:40 AM
  15. Not Quite Right's Avatar
    DAMN! Thank you! I could not figure out how to restart the damn thing!
    ... And todays lesson is (wait for it) ALWAYS listen to Rob!
    Rob Phillips and pkcable like this.
    12-26-2018 11:45 AM
  16. nakialjohnson83's Avatar
    Glad it worked! Enjoy your iPhone XR.
    Thank you!
    Rob Phillips likes this.
    12-26-2018 12:00 PM
  17. pkcable's Avatar
    ... And todays lesson is (wait for it) ALWAYS listen to Rob!
    I was trying the iPhone 7 way and getting frustrated! Rob is right, now there are 3 different ways to do it. 6 and earlier power and home button, 7 & 8 power and volume down, and now X and up press and release volume up, then press and release volume down, THEN hold power! lol
    Rob Phillips likes this.
    12-26-2018 12:40 PM
  18. scruffypig's Avatar
    I was trying the iPhone 7 way and getting frustrated! Rob is right, now there are 3 different ways to do it. 6 and earlier power and home button, 7 & 8 power and volume down, and now X and up press and release volume up, then press and release volume down, THEN hold power! lol
    Nope, iPhone 8 is different than the 7 and like the X and beyond:

    On an iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Side button until you see the Apple logo.

    https://support.apple.com/en-us/HT201412
    12-26-2018 03:24 PM
  19. pkcable's Avatar
    Nope, iPhone 8 is different than the 7 and like the X and beyond:

    On an iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Side button until you see the Apple logo.

    https://support.apple.com/en-us/HT201412
    My head is spinning! lol
    scruffypig likes this.
    12-26-2018 03:30 PM
  20. scruffypig's Avatar
    My head is spinning! lol
    I know, right???
    12-26-2018 06:16 PM
  21. Rob Phillips's Avatar
    ... And todays lesson is (wait for it) ALWAYS listen to Rob!
    I feel like that should be an everyday lesson
    Not Quite Right likes this.
    12-27-2018 07:08 AM

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