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  1. metalchick719's Avatar
    No, only people who frequent these forums want the newest, most premium devices. The general population wants lower cost alternatives that don't break the bank.
    Tell that to the woman I met at my Apple interview a week ago. She seemed pretty keen on the iPhone XS and had no idea about iMore. Stop generalizing people. I know others from the group I occasionally do Pokemon Go raids with who also have the iPhone X (one was planning on getting the XS Max) and I'm positive they know nothing about iMore.
    libra89 likes this.
    11-08-2018 02:32 PM
  2. popkurn611's Avatar
    You don't become a trillion dollar company by caring about your customer base. I mean, they throttled phones for 9 years and didn't say a thing about it until they got caught.
    Yep, you're right. And it's okay!
    11-08-2018 02:32 PM
  3. o4liberty's Avatar
    Once people get wind of how good the XR is plus the price it will end up the best seller for sure.
    libra89 likes this.
    11-09-2018 05:45 AM
  4. davidnc's Avatar
    They probably just don't want the Xr to take away sells of the Xs Max and Xs , especially with Christmas shopping starting.
    Make more money selling more of those without Xr competing with
    11-09-2018 09:45 AM
  5. pkcable's Avatar
    “I didn’t really bother reading the article but I’m going to comment like I know what I’m talking about anyway”

    If Apple thought demand was going to increase they wouldn’t reduce production right now.
    He said he didn't DWELL on it, NOT that he didn't read it! Ultimately the jury is still out.
    libra89 and Just_Me_D like this.
    11-09-2018 09:54 AM
  6. JBloverz's Avatar
    Well, this is common for Apple I guess. I mean every time they release something new there are lot of people to care about those products. But still Apple is consider as the leading mobile developers.
    11-13-2018 03:34 AM
  7. kataran's Avatar
    My Two Cents

    Customers that are new to smartphones and got on the iPhone around the i6 and finally feel comfortable with there form function are Leary of jumping to the new design are gonna go for the 8 series.

    I’ve been told this by more than one user.
    11-13-2018 05:52 PM
  8. pkcable's Avatar
    Obviously this will vary, BUT I am seeing iPhones with notches EVERYWHERE here in Philly. Now of course I have no idea if they are simply iPhone X(s), iPhone XS(s), etc. In any event I see "the notch" everywhere! lol
    libra89 and nikkisharif like this.
    01-03-2019 09:35 AM
  9. Annie_8plus's Avatar
    Obviously this will vary, BUT I am seeing iPhones with notches EVERYWHERE here in Philly. Now of course I have no idea if they are simply iPhone X(s), iPhone XS(s), etc. In any event I see "the notch" everywhere! lol
    I've noticed this as well!
    libra89 likes this.
    01-03-2019 10:05 AM
  10. scruffypig's Avatar
    I am seeing them also.
    01-03-2019 04:47 PM
  11. gnirkatto's Avatar
    If they only paid attention to these forums! Seriously, it might be smart of them to conduct discussion sessions at a variety of Apple Stores to connect with their customers and hear what we have to say!
    THis is not iPhone related, but to Apple in general, and it supports the impression that they might live in a bubble and have somewhat lost touch with "ordinary people":

    before Xmas, I bought one of these new iPads, plus pencil, plus keyboard. After a week, I decided to return it, because I had some very specific points of criticism.
    In the Apple store, the return process went smoothly without problems. Good. However, when I asked the agent if there was anybody interested in WHY I decided to return it, she said '....well...actually not really......but you can tell me if you want....'.

    Isn't that crazy? I mean, what is a better source for a manufacturer, to get information on what customers want or miss, than to ask for the reasons, if products get returned?

    I would even make asking the customer detailed questions become a mandatory standard, in every outlet of my company.
    nikkisharif and libra89 like this.
    01-12-2019 06:22 AM
  12. nikkisharif's Avatar
    THis is not iPhone related, but to Apple in general, and it supports the impression that they might live in a bubble and have somewhat lost touch with "ordinary people":

    before Xmas, I bought one of these new iPads, plus pencil, plus keyboard. After a week, I decided to return it, because I had some very specific points of criticism.
    In the Apple store, the return process went smoothly without problems. Good. However, when I asked the agent if there was anybody interested in WHY I decided to return it, she said '....well...actually not really......but you can tell me if you want....'.

    Isn't that crazy? I mean, what is a better source for a manufacturer, to get information on what customers want or miss, than to ask for the reasons, if products get returned?

    I would even make asking the customer detailed questions become a mandatory standard, in every outlet of my company.
    Wow!!! I’m really surprised at that response. I wonder if that’s how Apple typically is or if that was just an uninterested rep
    libra89 likes this.
    01-12-2019 07:23 AM
  13. Just_Me_D's Avatar
    Why would there be such a huge demand after the XS and XS Max were released a month or more earlier? ....
    I cannot understand the logic behind releasing new iPhone models in September and then again a month or two later, especially when most of the hype is for the September launch.

    I’ve stated this on several occasions that Apple should return to releasing one iPhone model a year, but that’s Just Me, D...
    Last edited by Just_Me_D; 01-28-2019 at 08:29 AM.
    01-12-2019 08:30 AM
  14. Rob Phillips's Avatar
    THis is not iPhone related, but to Apple in general, and it supports the impression that they might live in a bubble and have somewhat lost touch with "ordinary people":

    before Xmas, I bought one of these new iPads, plus pencil, plus keyboard. After a week, I decided to return it, because I had some very specific points of criticism.
    In the Apple store, the return process went smoothly without problems. Good. However, when I asked the agent if there was anybody interested in WHY I decided to return it, she said '....well...actually not really......but you can tell me if you want....'.

    Isn't that crazy? I mean, what is a better source for a manufacturer, to get information on what customers want or miss, than to ask for the reasons, if products get returned?

    I would even make asking the customer detailed questions become a mandatory standard, in every outlet of my company.
    I’m wondering if that was just that particular Apple Store employee. I returned something not too long ago and they asked why. I remember the rep keying the reason into a spot on her iPad during the process as well.
    nikkisharif likes this.
    01-12-2019 08:33 AM
  15. Just_Me_D's Avatar
    Apple's not doing well this year. The iPhone XS Max and XS don't have good sales numbers and now their cheapest devices aren't being purchased. Maybe it's time for Apple to sit down and really think about its pricing model.
    I beg to differ. Not reaching ‘projected sales’ figures doesn’t equate to not selling a lot of devices. We predict the Golden State Warriors will win a game against the Knicks by 30 points, but if they only win by 20, they still win the game.

    As for its pricing models, I agree. Still, I would like them to return to selling one iPhone model per year and focus on improving its cloud services. Provide an Office 365 / Google g-suite like option.
    Tartarus, mumfoau and libra89 like this.
    01-12-2019 08:39 AM
  16. gnirkatto's Avatar
    I’m wondering if that was just that particular Apple Store employee. I returned something not too long ago and they asked why. I remember the rep keying the reason into a spot on her iPad during the process as well.
    Well, maybe this particular rep was in a bad mood, or distracted or whatever.
    But I would create a return process that does not allow the rep to take stuff back without asking for feedback on why?
    Apparently, there is a way to enter such information somewhere (as per the experience you made) - but as an option only.
    This should not be optional, to not get influenced by a reps current mood.
    Also, there should be the option for the customer to give feedback in free format, not just by checking some predefined answers. I think that in my case, standard answers would not have been sufficient to describe the reasons for me returning it.
    01-12-2019 10:03 AM
  17. Rob Phillips's Avatar
    Well, maybe this particular rep was in a bad mood, or distracted or whatever.
    But I would create a return process that does not allow the rep to take stuff back without asking for feedback on why?
    Apparently, there is a way to enter such information somewhere (as per the experience you made) - but as an option only.
    This should not be optional, to not get influenced by a reps current mood.
    Also, there should be the option for the customer to give feedback in free format, not just by checking some predefined answers. I think that in my case, standard answers would not have been sufficient to describe the reasons for me returning it.
    I agree but it’s somewhat of a delicate balance. One thing I like about Apple is how easygoing they are with returns and exchanges. I personally like that they’ll simply give me my money back and send me on my way rather than interrogate me as to why I’m returning their product. It doesn’t mean I’m offended if they ask me a question or two but I certainly shouldn’t be required to provide an reason as long as I’m within the return period. Still, if I were in the business of producing and selling consumer goods I would surely be interested in knowing why my customers are returning my products.
    Just_Me_D and libra89 like this.
    01-12-2019 10:11 AM
  18. mumfoau's Avatar
    I cannot understand the logic behind releasing new iPhone models in September and then again a month or two later, especially when most of the type is for the September launch.

    I’ve stated this on several occasions that Apple should return to releasing one iPhone model a year, but that’s Just Me, D...
    I’m definitely in support of that. Or at least just a standard model and a Plus/Max sized model. And while you’re at it, maintain what you did with the XS and Max where the ONLY difference is the size.
    Just_Me_D likes this.
    01-12-2019 10:49 AM
  19. Ledsteplin's Avatar
    I cannot understand the logic behind releasing new iPhone models in September and then again a month or two later, especially when most of the type is for the September launch.

    I’ve stated this on several occasions that Apple should return to releasing one iPhone model a year, but that’s Just Me, D...
    I'm pretty sure they would have preferred to release the XR in September with the others. Apparently, there were issues with the LCD screens. Oddly, it may have been software, rather than a hardware issue that caused the delay. If all that was true, then they may have had no choice but to delay the release.
    libra89 and metalchick719 like this.
    01-12-2019 11:04 AM
  20. BreakingKayfabe's Avatar
    I’m wondering if that was just that particular Apple Store employee. I returned something not too long ago and they asked why. I remember the rep keying the reason into a spot on her iPad during the process as well.
    I'm willing to bet it was that particular employee. I've made a plethora of returns to the Apple Store over the years and I am asked why each and every time. It is part of the return process for the employee initiating the return.
    01-12-2019 01:39 PM
  21. Byrese's Avatar
    I'll soon be moving from Android to iOS and have decided when I do it will be the XR. I know it's to each their own but I don't get it.
    Annie_8plus and nikkisharif like this.
    01-12-2019 10:36 PM
  22. Chuck Finley69's Avatar
    I'll soon be moving from Android to iOS and have decided when I do it will be the XR. I know it's to each their own but I don't get it.
    I’ve always been a BlackBerry or Android guy, but I’ve used Windows and IOS products like tablets and laptops. Because of that I’ve also owned some Windows Phones and hand me down iPhones, 5 and 6, that I bought for my son when he was younger. I purchased my first new for myself iPhone, the XR, nine weeks ago. I don’t understand why people are saying low demand. I’ve met quite a few people using the XR and ironically many have come from Android devices. I do think XR is good value for the price.
    Just_Me_D and nikkisharif like this.
    01-13-2019 09:22 AM
  23. Just_Me_D's Avatar
    I'll soon be moving from Android to iOS and have decided when I do it will be the XR. I know it's to each their own but I don't get it.
    I’m missing something. What don’t you get?
    metalchick719 likes this.
    01-13-2019 09:31 AM
  24. libra89's Avatar
    I’m missing something. What don’t you get?
    I think Byrese means the "low demand" claim and that he doesn't get that.
    Byrese and Just_Me_D like this.
    01-13-2019 10:56 AM
  25. Byrese's Avatar
    I think Byrese means the "low demand" claim and that he doesn't get that.
    Right
    01-13-2019 11:40 AM
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