06-25-2019 09:49 AM
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  1. 5t3v3n1's Avatar
    5t3v3n1
    Does anyone know if I could schedule an appointment to replace my battery? I’m aware it’s $79. The reason I ask is because a few years ago I was told that they will only replace it if it’s defective, not if I free willingly want to pay to get it replaced.
    06-13-2019 12:03 PM
  2. Tartarus's Avatar
    Tartarus
    Ambassador
    Originally Posted by 5t3v3n1
    Does anyone know if I could schedule an appointment to replace my battery? I’m aware it’s $79. The reason I ask is because a few years ago I was told that they will only replace it if it’s defective, not if I free willingly want to pay to get it replaced.
    Make an appointment and go to the Apple Store.
    They’ll let you know what’s what and how’s how.
    Annie_M likes this.
    06-13-2019 12:42 PM
  3. Annie_M's Avatar
    Annie_M
    Trusted Member
    Q&A Team
    Moderator
    Originally Posted by Tartarus
    Make an appointment and go to the Apple Store.
    They’ll let you know what’s what and how’s how.
    Exactly this!
    06-13-2019 01:10 PM
  4. doogald's Avatar
    doogald
    Trusted Member
    I can tell you for 100% sure that Apple will replace your battery for a fee even if the battery passes the diagnostics. I believe that it's limited to one time per phone.
    kataran and 5t3v3n1 like this.
    06-13-2019 03:17 PM
  5. 5t3v3n1's Avatar
    5t3v3n1
    Originally Posted by doogald
    I can tell you for 100% sure that Apple will replace your battery for a fee even if the battery passes the diagnostics. I believe that it's limited to one time per phone.
    Thank you!
    kataran likes this.
    06-19-2019 05:02 PM
  7. djg21's Avatar
    djg21
    Originally Posted by 5t3v3n1
    Thank you!
    I just replaced mine earlier this evening. The battery on my X was at 85%. Be warned, my appointment was for 4:45-5:15. Apple insisted on running diagnostics, which required them to restore my phone to iOS 12.3 (I had been running iOS 13 beta 2). They then needed 1 1/2 hours to replace the battery. It was not an particularly efficient process.
    5t3v3n1 likes this.
    06-20-2019 08:23 PM
  8. kataran's Avatar
    kataran
    Ambassador
    Originally Posted by djg21
    I just replaced mine earlier this evening. The battery on my X was at 85%. Be warned, my appointment was for 4:45-5:15. Apple insisted on running diagnostics, which required them to restore my phone to iOS 12.3 (I had been running iOS 13 beta 2). They then needed 1 1/2 hours to replace the battery. It was not an particularly efficient process.
    Just finished checking the battery health on my iPhone X and it’s at 85% as well

    Why did you decide to swap it out as I’m not noticing any real time slowdown or aggressive power drain. It’s not unboxing fresh but not concerning me at this time?
    06-20-2019 08:36 PM
  9. djg21's Avatar
    djg21
    Originally Posted by kataran
    Just finished checking the battery health on my iPhone X and it’s at 85% as well

    Why did you decide to swap it out as I’m not noticing any real time slowdown or aggressive power drain. It’s not unboxing fresh but not concerning me at this time?
    I just have the batteries swapped at 85% as a matter of course before I start having issues.
    kataran and comiken205 like this.
    06-20-2019 08:40 PM
  10. kataran's Avatar
    kataran
    Ambassador
    Originally Posted by djg21
    I just have the batteries swapped at 85% as a matter of course before I start having issues.
    Makes sense I’m planning on keeping my X for one more cycle so I’ll probably be doing the same soon.

    My GFs old 6s+ started to act up around 82% years ago and I don’t want that
    06-20-2019 09:11 PM
  11. 5t3v3n1's Avatar
    5t3v3n1
    Originally Posted by djg21
    I just replaced mine earlier this evening. The battery on my X was at 85%. Be warned, my appointment was for 4:45-5:15. Apple insisted on running diagnostics, which required them to restore my phone to iOS 12.3 (I had been running iOS 13 beta 2). They then needed 1 1/2 hours to replace the battery. It was not an particularly efficient process.
    Thanks for the info! Mines at 89%. I figured they would do a diagnostics test. I just feel I’ve been keeping my phone on low battery mode more frequently than not.
    06-21-2019 09:16 AM
  12. Speedygi's Avatar
    Speedygi
    Moderator
    Not charging to 100% or using till 0% helps, but if you need an appointment you can do it right from the Apple support app.
    06-25-2019 09:49 AM
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