1. lowlifeplayer's Avatar
    This is so sad. My iPhoneX has a bright green line along the left side of the screen. The entire screen is hued green because of it.

    1. Not dropped
    2. No water damage
    3. I reset the phone
    4. Played movies and internet to try and refresh the pixels

    Any ideas?
    Attached Thumbnails Green line on screen-d995445d-a7ce-4177-a06d-d4ef32e2512c.jpeg  
    03-19-2019 06:42 AM
  2. Just_Me_D's Avatar
    This is so sad. My iPhoneX has a bright green line along the left side of the screen. The entire screen is hued green because of it.

    1. Not dropped
    2. No water damage
    3. I reset the phone
    4. Played movies and internet to try and refresh the pixels

    Any ideas?
    Make a Genius Bar appointment with the nearest Apple Store to get it diagnosed and possibly fixed.
    doogald and Spencerdl like this.
    03-19-2019 07:15 AM
  3. Ledsteplin's Avatar
    Your thumbnail image doesn't show on TapaTalk or the iMore forums app. So, here it is for those using the apps.
    03-19-2019 08:25 AM
  4. lowlifeplayer's Avatar
    This sucks. Just got back from the Best Buy that apple recommended. They want to charge me for the repair. Now I have a new appointment at the actual Apple store. Such a waste of time. I am very disappointed as I thought that when someone buys a premium product they get premium support. All I want is for them to stand behind their products if they cannot demonstrate that it was user error.
    03-19-2019 05:09 PM
  5. Spencerdl's Avatar
    This sucks. Just got back from the Best Buy that apple recommended. They want to charge me for the repair. Now I have a new appointment at the actual Apple store. Such a waste of time. I am very disappointed as I thought that when someone buys a premium product they get premium support. All I want is for them to stand behind their products if they cannot demonstrate that it was user error.
    When did you purchase your iPhone X? Is it still under warranty? Do you have Apple care or insurance?
    03-19-2019 06:13 PM
  6. lowlifeplayer's Avatar
    I purchased it day one.
    03-19-2019 06:58 PM
  7. doogald's Avatar
    I purchased it day one.
    The warranty is only one year, so you’re well past warranty at this point.
    03-19-2019 07:27 PM
  8. lowlifeplayer's Avatar
    Agreed.

    When I purchased it for over 1000.00 I assumed it would last longer than 1.5 years. I agree with you about the warranty but if it is a manufacture defect they should cover their product. If it is something that I caused then I should pay.

    I did a search on "green line on iPhone X" and the problem seems to be on Apple's part
    03-19-2019 07:41 PM
  9. Annie_8plus's Avatar
    Hopefully you’ll get better results at an actual Apple Store.
    03-19-2019 08:02 PM
  10. doogald's Avatar
    I’m sorry that your phone is broken, but when you bought it Apple told you that it would warrant hardware defects for one year, and when you bought it, you had the option to purchase AppleCare+ at the time to extend the warranty another year. It doesn’t matter what the phone costs when you bought it - it was your choice to buy it. You could have paid less for an 8 or 8+. Apple isn’t required to provide 20% longer warranty coverage because you paid 20% more than you could have.

    It sucks when these things happen, but they do, and you actually don’t know that it is a hardware defect. Did you ever carry it in a pocket and sit down and put stress on the phone? Maybe that broke the display. Did you ever drop it, even once? Maybe that broke the display.

    Again, sorry it happened, but these things happen, and sometimes you have to pay out of pocket to fix them. Maybe think about AppleCare next time. Or buy a Samsung or LG or Pixel of you think you’ll get better coverage from somebody else.
    03-19-2019 08:14 PM
  11. wilber1's Avatar
    Agreed.

    When I purchased it for over 1000.00 I assumed it would last longer than 1.5 years. I agree with you about the warranty but if it is a manufacture defect they should cover their product. If it is something that I caused then I should pay.

    I did a search on "green line on iPhone X" and the problem seems to be on Apple's part
    Let us know your results After you have your Genius Bar appointment , Apple Does stand behind their products .
    03-20-2019 05:49 AM
  12. nikkisharif's Avatar
    This sucks. Just got back from the Best Buy that apple recommended. They want to charge me for the repair. Now I have a new appointment at the actual Apple store. Such a waste of time. I am very disappointed as I thought that when someone buys a premium product they get premium support. All I want is for them to stand behind their products if they cannot demonstrate that it was user error.
    Of course Best Buy is going to charge you..that’s their business model!! Hopefully your genius appointment will be much better. My 8 was outside of warranty when it went crazy and died on me. Apple repaired it for free because it was an internal issue.
    03-20-2019 08:49 AM
  13. Ken Magel's Avatar
    Demonstrating that it was a user error seems too high a bar to expect. If they can show that it is likely a user error, that should be enough for them to charge you.

    Based on past experiences with the Apple Store itself as opposed to Best Buy, I would expect them to help you without charge as long as you are reasonably nice.
    Annie_8plus and lowlifeplayer like this.
    03-20-2019 11:35 AM
  14. lowlifeplayer's Avatar
    Thank you for the notes. This changes my attitude a bit. I was planning on going in there like a caught my with my best friend. Now I will go in like my job decided to double my pay check.
    Spencerdl likes this.
    03-20-2019 11:56 AM
  15. lowlifeplayer's Avatar
    Unbelievable. They are refusing to address this issue. They want me pay.
    03-20-2019 04:33 PM
  16. lowlifeplayer's Avatar
    Success.

    1. Called Apple and they evaluated
    2. Made an appointment for Best Buy
    3. Best evaluated and tried to charge me
    4. Called Apple and complained.
    5. New appointment via Apple to the Apple store
    6. Rep at Apple store denied claim
    7. Supervisor denied claim
    8. Store manager denied claim
    9. Call Apple and complained
    10. Apple verified that the store posted that the phone did not have water or physical damage.
    11. Apple issued one time grace.
    12. Back to store and they did the repairs
    13. Ordered new AirPods 2.0 while I waited. (They always get me)

    Done
    03-20-2019 07:46 PM
  17. Spencerdl's Avatar
    Success.

    1. Called Apple and they evaluated
    2. Made an appointment for Best Buy
    3. Best evaluated and tried to charge me
    4. Called Apple and complained.
    5. New appointment via Apple to the Apple store
    6. Rep at Apple store denied claim
    7. Supervisor denied claim
    8. Store manager denied claim
    9. Call Apple and complained
    10. Apple verified that the store posted that the phone did not have water or physical damage.
    11. Apple issued one time grace.
    12. Back to store and they did the repairs
    13. Ordered new AirPods 2.0 while I waited. (They always get me)

    Done
    ConGrats. Glad everything finally worked out in your favor.
    03-20-2019 09:09 PM
  18. JML5150's Avatar
    I had at the same problem when I dropped my X from a height of about 12ft, except on the right side of the screen. I took it to the Genius Bar and they diagnosed it as a screen defect. Since I always use a case/screen protector on my phones it showed no cosmetic damage. Fixed for free.
    Spencerdl likes this.
    03-20-2019 09:49 PM
  19. wilber1's Avatar
    After all the waiting and fuss you had I am glad it all worked out for you , Enjoy your new AirPods .
    Spencerdl likes this.
    03-21-2019 05:17 AM
  20. Annie_8plus's Avatar
    There is something to be said for persistence! I'm glad that your phone's issues have been fixed, and congratulations on your new AirPods!
    Spencerdl likes this.
    03-21-2019 11:45 AM
  21. bakron1's Avatar
    Sounds like the issue was resolved and that’s what counts. I have had a couple of hardware issues in the past myself that have forced to to contact Apple support directly and I can honestly say if you talk with the support folks using a level head and have all your ducks in a row, they have always taken care of the issue for me and is why I have been a loyal customer since 2008.
    03-21-2019 04:13 PM
  22. rabii elhaouat's Avatar
    Success.

    1. Called Apple and they evaluated
    2. Made an appointment for Best Buy
    3. Best evaluated and tried to charge me
    4. Called Apple and complained.
    5. New appointment via Apple to the Apple store
    6. Rep at Apple store denied claim
    7. Supervisor denied claim
    8. Store manager denied claim
    9. Call Apple and complained
    10. Apple verified that the store posted that the phone did not have water or physical damage.
    11. Apple issued one time grace.
    12. Back to store and they did the repairs
    13. Ordered new AirPods 2.0 while I waited. (They always get me)

    Done
    Hey would you tell me ploease how long did it take to get fix, did they replace the display or the whole unit?
    Annie_8plus likes this.
    07-10-2019 09:56 AM
  23. lowlifeplayer's Avatar
    Hey would you tell me ploease how long did it take to get fix, did they replace the display or the whole unit?
    They treated it like a broken screen. So they just replaced the screen which took about one hour.
    07-11-2019 06:03 AM

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