1. Diane Thomassin's Avatar
    Have never had this happen. The screen is frozen. It was asking me “Allow this device to access photos or videos?’ But I can’t choose yes or no because it’s frozen. If I try to restart because it’s frozen, I can’t slide the power off button afteI press the buttons on the side of the phone. This is the weirdest part, if I keep pressing both at the same time and keep pressing , after a second it calls 911 on its own. I had to call 911 on another phone and tell them my phone is calling, not me . There’s nothing I can do to select the only thing I see is the frozen allow this device question that I can’t answer because the touch screen is not working
    02-06-2019 03:48 PM
  2. doogald's Avatar
    To restart, try these in order:

    Press and release volume up
    Press and release volume down
    Press and hold the side button until the phone restarts.
    02-06-2019 09:38 PM
  3. kataran's Avatar
    Welcome to iMore

    Try the above action and let our community know if it solved your issue
    02-06-2019 10:36 PM
  4. Diane Thomassin's Avatar
    Hard reset doesn’t work. Volume up , then volume down, then side doesn’t work. Siri works. It looks like the touchscreen is not working. I guess I’m taking it in and let them deal with it . I’ve had more problems with iPhone X than with any other iPhone.
    02-07-2019 10:19 AM

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