08-26-2018 03:57 PM
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  1. anon(6014961)'s Avatar
    anon(6014961)
    The girlfriend got an X few days ago brand new, this happened at 2 days old....
    08-23-2018 03:28 AM
  2. Jbrown99's Avatar
    Jbrown99
    Originally Posted by Dave Catherall
    The girlfriend got an X few days ago brand new, this happened at 2 days old....https://uploads.tapatalk-cdn.com/201...6afdfb21b0.jpg
    Hardware defect. Take it into an apple store and they will exchange it free of charge.
    Rob Phillips and Seneca09 like this.
    08-23-2018 03:37 AM
  3. eyecrispy's Avatar
    eyecrispy
    Defective hardware. They’ll take care of it. Take it back.
    Rob Phillips likes this.
    08-23-2018 04:51 AM
  4. o4liberty's Avatar
    o4liberty
    Yes my first X came like that Apple gave me a brand new one after 10 days.
    08-23-2018 05:47 AM
  5. anon(6014961)'s Avatar
    anon(6014961)
    Originally Posted by Jbrown99
    Hardware defect. Take it into an apple store and they will exchange it free of charge.
    Got appointment booked for Saturday
    Annie_M and nikkisharif like this.
    08-23-2018 06:27 AM
  7. Garz's Avatar
    Garz
    If its 2 days old, exchange it. Do you really want Apple taking your week old phone apart to doing a screen replacement? I wouldn’t.
    08-23-2018 12:30 PM
  8. Ledsteplin's Avatar
    Ledsteplin
    Q&A Team
    Ambassador
    Yeah, that doesn't look like a line on the wallpaper. Insist on a new X.
    08-23-2018 01:19 PM
  9. Annie_M's Avatar
    Annie_M
    Trusted Member
    Q&A Team
    Moderator
    I agree with everyone else.. insist on a new X.
    08-23-2018 02:25 PM
  10. anon(6014961)'s Avatar
    anon(6014961)
    It’s gotten worse today, thank god it’s getting exchanged tomorrow! All the colours have changed.
    08-24-2018 08:42 AM
  11. jgraves1107's Avatar
    jgraves1107
    My x screen went stupid. They changed the screen and it had the line like that as soon as they brought it out. Turns out it’s a board failure causing the green line on the right side.
    08-25-2018 02:34 AM
  12. anon(6014961)'s Avatar
    anon(6014961)
    Well they said she can’t have it replaced with a new one because she didn’t buy it from the apple store, she got it from her carrier so they changed the screen for a brand new one, all good so far, let’s hope it’s not a board problem and it comes back!!
    08-25-2018 07:31 PM
  13. Ledsteplin's Avatar
    Ledsteplin
    Q&A Team
    Ambassador
    Originally Posted by Dave Catherall
    Well they said she can’t have it replaced with a new one because she didn’t buy it from the apple store, she got it from her carrier so they changed the screen for a brand new one, all good so far, let’s hope it’s not a board problem and it comes back!!
    Wow! I would think that should be covered in the warranty by Apple. It was only a few days old, right? It was obviously a hardware manufacturer's defect.
    08-26-2018 11:16 AM
  14. anon(6014961)'s Avatar
    anon(6014961)
    Yep only a few days old yet because it wasn’t bought direct from apple they wouldn’t exchange it for another one. They’ve fixed it anyway and it’s working as it should so far
    08-26-2018 11:54 AM
  15. Ledsteplin's Avatar
    Ledsteplin
    Q&A Team
    Ambassador
    Originally Posted by Dave Catherall
    Yep only a few days old yet because it wasn’t bought direct from apple they wouldn’t exchange it for another one. They’ve fixed it anyway and it’s working as it should so far
    That may be at the discretion of the store. Another store may have offered a new phone. We see it all the time here.
    nikkisharif likes this.
    08-26-2018 03:00 PM
  16. doogald's Avatar
    doogald
    Trusted Member
    Originally Posted by Ledsteplin
    Wow! I would think that should be covered in the warranty by Apple. It was only a few days old, right? It was obviously a hardware manufacturer's defect.
    It sounds like it was covered by warranty but Apple could not do an exchange since they didn't sell the phone. (Warranty and exchange are two different things.) I'd suspect though that the original carrier who sold the phone may have been able to.
    nikkisharif likes this.
    08-26-2018 03:57 PM
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