1. bakron1's Avatar
    I have been noticing my Face ID hasn’t been recognizing me the past couple of weeks and I have had to use my numeric password to access my device?

    I have the latest update and have tried to reset the function and reprogram my facial image a couple of times and the camera is recognizing me fine and the procedure goes through its paces and says the image was successful and when I try to unlock my phone using the function, I just goes right to the numeric keypad asking for my code??

    I am thinking it’s time for a device reset and restore from my latest backup because I am not going through setting up my device from scratch.

    Any ideas?? I am open for suggestions.
    08-12-2018 02:41 PM
  2. BreakingKayfabe's Avatar
    On the off chance, is there any noticeable scuff around the notch area where the sensor is?
    08-12-2018 03:16 PM
  3. bakron1's Avatar
    On the off chance, is there any noticeable scuff around the notch area where the sensor is?
    You must have read my mind, one of the first things I checked. I have had a glass screen protector on it since day one, but that doesn’t interfere with the sensor.
    08-12-2018 03:49 PM
  4. Cladster's Avatar
    The main reason i sold my X and using a 8 now, FID was hit and miss. I even tried with ios12 which seemed better at first but didn't last. It's useless where it sits in my brodit car holder so no good to me.
    I put up with it since release, i picked up a few bargain 8 8/plus that i gave them to my wife and daughter, finally got one for myself 2 weeks ago. Unless they come up with a way it works at angles and from a desk which I'm sure they will eventually i wont be upgrading. Only thing i miss is tap to wake.
    08-12-2018 06:14 PM
  5. Garz's Avatar
    No issues for me at all and I’ve been using the X since launch day. I also have a glass screen protector but it has a cutout for the camera area so there is no chance of interference at all for me.
    08-12-2018 07:30 PM
  6. nikkisharif's Avatar
    No issues here. In fact, I just used it at a slight angle in the dark to install an app. Worked just fine.
    Just_Me_D likes this.
    08-12-2018 08:50 PM
  7. Quis89's Avatar
    FaceID has never been as reliable and consistent as TouchId was for me. Primarily at odd angles or laying down or at my desk. I haven’t noticed any changes lately though. In what ways are you noticing issues? Normal, upright use? Or while at varying angles and things?
    blaine07 likes this.
    08-12-2018 09:03 PM
  8. boogas8's Avatar
    I’m having the same issue. I used to be able to use it slightly off center or when I wake up with one eye open. Now i have a high fail rate. Even looking at it straight on is failing in the first try about 2-3 out of 10 trys.

    I did rescan my face a few days ago but it had no effect. I’ve debated resetting my phone but haven’t had the time.
    08-12-2018 11:17 PM
  9. robertk328's Avatar
    NO issues here, though it did reject me yesterday while I was yawning
    08-13-2018 04:34 AM
  10. o4liberty's Avatar
    All good here running IOS 12 and works fine. Maybe it's time to redo you face on the phone to see if that works. My face ID always works just not on the first try but it eventually does work.
    08-13-2018 06:00 AM
  11. BreakingKayfabe's Avatar
    For all the negative stuff I've said about Face ID since last November, it has become much improved and tolerable on iOS 12. I don't get much of the random quirkiness that I did on iOS 11.
    08-13-2018 12:46 PM
  12. bakron1's Avatar
    For all the negative stuff I've said about Face ID since last November, it has become much improved and tolerable on iOS 12. I don't get much of the random quirkiness that I did on iOS 11.
    I am also hoping that OS12 will take care of some of my Face ID issues, for now I will just have to put up with it. Still keeping my X which has been the best iPhone I have owned, in my opinion.
    robertk328 likes this.
    08-13-2018 03:01 PM
  13. Cladster's Avatar
    I am also hoping that OS12 will take care of some of my Face ID issues, for now I will just have to put up with it. Still keeping my X which has been the best iPhone I have owned, in my opinion.
    I was on latest ios12 beta, no difference. It's similar to 1st gen TID not as good as 2nd is.
    08-13-2018 04:32 PM
  14. bakron1's Avatar
    I was on latest ios12 beta, no difference. It's similar to 1st gen TID not as good as 2nd is.
    Thanks for the update, I guess it’s wait for the official release and hopefully the issue is fixed. Only time will tell.
    08-13-2018 04:39 PM
  15. Frehley's Avatar
    My Face ID has been spot on indoors, hit and miss outside. I can understand the sunlight causing an interference, but even on a cloudy day, it won't recognize and I have to enter my passcode. I like Face ID, but Touch ID worked all of the time.
    08-13-2018 05:33 PM
  16. o4liberty's Avatar
    This sounds strange besides myself I have over 8 friends that have the X and I asked them and not one complained it wasn't working properly. Could a app possibility cause problems? Not sure how some work from day one and others don't sounds strange I know when I first set it up from day one it was horrible but redid my face the next day and has been working good since.
    08-14-2018 07:00 AM
  17. Seneca09's Avatar
    OP have you dropped your phone on a hard surface? I’m curious if that is what causing the internal system of Face ID to have come loose.
    08-14-2018 08:13 AM
  18. Garz's Avatar
    I am also hoping that OS12 will take care of some of my Face ID issues, for now I will just have to put up with it. Still keeping my X which has been the best iPhone I have owned, in my opinion.
    If Face ID is recognizing you now on iOS 11, iOS 12 is not going to fix it. iOS 12 just makes it a tad faster and smoother. Nothing ground breaking. If you have restored and still having issues, sounds like it’s your phone.
    08-14-2018 09:32 PM
  19. bakron1's Avatar
    If Face ID is recognizing you now on iOS 11, iOS 12 is not going to fix it. iOS 12 just makes it a tad faster and smoother. Nothing ground breaking. If you have restored and still having issues, sounds like it’s your phone.
    I was figuring the same thing, looks like a trip to the local Genius Bar at the Apple store and see what they say.
    08-15-2018 08:06 AM
  20. kataran's Avatar
    No issues here since I got my X. It reads my face even when I’m smoking a cigarette
    08-15-2018 08:51 PM
  21. bakron1's Avatar
    I took my screen protector off which had been on my device for the past few months and was stating to lift around the edges and now my Face ID is working normally.

    I am thinking that some crud might have got under the screen protector and was affecting the front sensor?

    Anyways, no screen protector for now and everything is back to normal. Going to try and out a new protector on this weekend and see what happens.
    Seneca09 likes this.
    08-17-2018 06:15 AM
  22. robertk328's Avatar
    I took my screen protector off which had been on my device for the past few months and was stating to lift around the edges and now my Face ID is working normally.

    I am thinking that some crud might have got under the screen protector and was affecting the front sensor?

    Anyways, no screen protector for now and everything is back to normal. Going to try and out a new protector on this weekend and see what happens.
    Belkin glass from the Apple store is a solid recommendation!
    bakron1 likes this.
    08-17-2018 06:21 AM
  23. Seneca09's Avatar
    I took my screen protector off which had been on my device for the past few months and was stating to lift around the edges and now my Face ID is working normally.

    I am thinking that some crud might have got under the screen protector and was affecting the front sensor?

    Anyways, no screen protector for now and everything is back to normal. Going to try and out a new protector on this weekend and see what happens.
    I recommend a tempered glass screen protector. I’ve had it on since day one and no problems at all with it.
    08-17-2018 07:20 AM
  24. nikkisharif's Avatar
    This sounds strange besides myself I have over 8 friends that have the X and I asked them and not one complained it wasn't working properly. Could a app possibility cause problems? Not sure how some work from day one and others don't sounds strange I know when I first set it up from day one it was horrible but redid my face the next day and has been working good since.
    Setup definitely makes a difference!! I made sure my hair was pulled back & I was in good light. I haven’t had any issues with Face ID, even in the dark or at an angle🤷🏾*♀️
    08-17-2018 02:21 PM
  25. comiken205's Avatar
    Setup definitely makes a difference!! I made sure my hair was pulled back & I was in good light. I haven’t had any issues with Face ID, even in the dark or at an angle🤷🏾*♀️
    Will I need to take my glasses off to get FID to work?
    08-17-2018 04:23 PM
51 123

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