1. tourstagefan's Avatar
    I pulled out the SIM card and used an LED flashlight to look into the slot towards the screen side and the 3 white dots are visible, but I do not see any red indicator.

    I'm wondering how obvious or clear it would be to see if the indicator actually turned red? Is it located just inside the SIM card slot or is it very deep inside the slot?

    Mine fell out of my pocket and fell into the pool (<3 feet deep, kiddie wading pool). I shook it and turned it off for 3 days to dry out and tried the restore&set up-as-new, but no luck (error code 4013).

    I'm taking it into the Apple Store and hoping I can get a replacement, but wanted to check for myself before going in whether the water damage indicator was actually tripped.

    Any feedback would be greatly appreciated. Thanks in advance!
    07-08-2018 09:56 PM
  2. metllicamilitia's Avatar
    Unfortunately the water damage indicator can’t be seen without opening the phone. If I remember correctly that is, I believe it is up at the top of the screen portion of the phone.
    07-08-2018 11:59 PM
  3. jsntrenkler's Avatar
    iPhone X is water resistant? Should handle a drop in the pool.
    07-09-2018 12:18 AM
  4. tourstagefan's Avatar
    Unfortunately the water damage indicator can’t be seen without opening the phone. If I remember correctly that is, I believe it is up at the top of the screen portion of the phone.
    As per Apple, the LCI water damage indicator is located inside the SIM card slot.

    I do not see the red strip, so I think my phone will be able to get replaced under warranty, but just wanted to check with the folks here who may have experienced this problem.
    07-09-2018 12:45 AM
  5. tourstagefan's Avatar
    iPhone X is water resistant? Should handle a drop in the pool.
    I thought so too, but it is in constant reboot mode, although I have tried to restore and set up as new.
    07-09-2018 12:46 AM
  6. jsntrenkler's Avatar
    I thought so too, but it is in constant reboot mode, although I have tried to restore and set up as new.
    Just be honest with them. They will likely replace without incident.
    tourstagefan and TwitchyPuppy like this.
    07-09-2018 12:51 AM
  7. pkcable's Avatar
    Just be honest with them. They will likely replace without incident.
    This! I had them replace a 700 iPad Pro, that had physical damage! I was 100% honest with them.
    tourstagefan and TwitchyPuppy like this.
    07-09-2018 10:08 AM
  8. TwitchyPuppy's Avatar
    iPhone X is water resistant? Should handle a drop in the pool.
    Water resistant =/= waterproof.
    Laura Knotek likes this.
    07-09-2018 08:18 PM
  9. Ledsteplin's Avatar
    Water resistant =/= waterproof.
    With an IPx7 water resistance rating, the X is supposed to withstand immersion in water up to one meter (3.3 ft) for 30 minutes. But that was in lab testing conditions. Not sure who did the testing. But Apple gives this warning.
    To prevent liquid damage, avoid these:
    Swimming or bathing with your iPhone

    Exposing your iPhone to pressurized water or high velocity water, such as when showering, water skiing, wake boarding, surfing, jet skiing, and so on

    Using your iPhone in a sauna or steam room

    Intentionally submerging your iPhone in water

    Operating your iPhone outside the suggested temperature ranges or in extremely humid conditions
    Laura Knotek likes this.
    07-09-2018 08:42 PM
  10. pkcable's Avatar
    Operating your iPhone outside the suggested temperature ranges or in extremely humid conditions
    Operating in a Philly summer day is not recommended then! lol
    07-10-2018 08:24 AM
  11. Ledsteplin's Avatar
    Operating in a Philly summer day is not recommended then! lol
    Or here in northwest Alabama when the humidity is thick enough to slice with a butter knife.
    pkcable likes this.
    07-10-2018 02:32 PM
  12. tourstagefan's Avatar
    This! I had them replace a 700 iPad Pro, that had physical damage! I was 100% honest with them.
    I just got back from the Genius Bar and no such luck.

    It turns out, the water damage indicator was tripped and so it would cost me $549 for a replacement phone. The tech was able to perform a "deeper hardware recovery mode reboot" that got the phone up and running. However, I made the mistake of turning it off when I got home to charge it and it is now stuck again in DFU mode.

    I may try going to another Apple Store tomorrow to see if they can either reboot or perhaps replace under warranty, but not holding my breath on this one.
    07-13-2018 08:33 PM
  13. doogald's Avatar
    I may try going to another Apple Store tomorrow to see if they can either reboot or perhaps replace under warranty, but not holding my breath on this one.
    I'm pretty sure that any Apple Store tech will see the notes of your previous visit, so will know already that the phone was wet.
    Yesterday 09:41 AM
  14. pkcable's Avatar
    I just got back from the Genius Bar and no such luck.

    It turns out, the water damage indicator was tripped and so it would cost me $549 for a replacement phone. The tech was able to perform a "deeper hardware recovery mode reboot" that got the phone up and running. However, I made the mistake of turning it off when I got home to charge it and it is now stuck again in DFU mode.

    I may try going to another Apple Store tomorrow to see if they can either reboot or perhaps replace under warranty, but not holding my breath on this one.
    549 for an iPhone X? That actually sounds like a pretty good deal, all things considered. Unless you want to get an older used iPhone, you won't get a much better price. If you don't mind Android there are some decent models you can get for around 200.

    OOO just thought of this, did you use American Express or another credit card to pay for the phone? Sometimes they provide accidental damage insurance. Check with your card company.
    Yesterday 11:23 AM
  15. pkcable's Avatar
    From what I have heard, the Honor 7X, a 200 dollar phone is going on sale on Prime Day (today at 3PM East) for 170! This IS a decent phone.


    https://www.amazon.com/Honor-7X-full...mUvbUpU3075529
    Yesterday 11:41 AM
  16. Lee_Bo's Avatar
    Still hard to believe that Apple can make a watch you can swim with but not a phone that can't withstand a drop in a pool.
    Yesterday 12:14 PM
  17. Tartarus's Avatar
    Still hard to believe that Apple can make a watch you can swim with but not a phone that can't withstand a drop in a pool.
    The Watch sits on your wrist all day long, isn’t put on surfaces, in pockets and whatnot. Those are actions that may get the waterproofing seal let loose of the already big surface of a phone.

    The size of the watch is ideal to waterproof. That of an iPhone is not so much.
    Yesterday 12:39 PM

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