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  1. ItnStln's Avatar
    So you are saying that as part of the standard warranty of the car, if you total a Mercedes, that Mercedes will just give you another brand new car? Or do you mean that you have insurance for the car? Because those are two different things.
    Not really. When apple replaced damaged devices they are acting as the insurance company.

    Apple uses nothing but their own genuine parts if they do any repairs or when they refurbish devices.
    So? That isn’t replacing my $1,000 iPhone X with a new phone.
    04-30-2018 03:15 PM
  2. ItnStln's Avatar
    And we know this how?
    I know that’s how it works after over 15 years in the industry. Now if you’re asking how we know if we’re getting a previously returned or a previously damaged phone, that I don’t know.
    04-30-2018 03:16 PM
  3. Rob Phillips's Avatar
    Let me remind everyone that discussions need to stay respectful in this forum. Feel free to debate and offer differing opinions but name calling will not be tolerated.
    Those who this message is meant for know who they are.
    Tartarus, Almeuit and TwitchyPuppy like this.
    04-30-2018 03:39 PM
  4. doogald's Avatar
    Not really. When apple replaced damaged devices they are acting as the insurance company.
    Incorrect. They are choosing to replace at their discretion in lieu of repair under warranty. It is warranty, not insurance. Insurance coverage of an automobile when totaled has nothing to do with warranty. It’s purely a value judgement by the insurance company. Almost always you are dealing with a third party insurance company that takes ownership of the salvaged vehicle and provides you the remaining value of the car optionally (though usually) minus deductible, and then you decide whether or not you buy a new car. If you have a policy that automatically provides a new car, that has nothing to do with Mercedes and everything to do with the insurance company and your policy.

    I know that there are vendors that insure phones, like SquareTrade. I don’t think that they replace with a brand new phone in every case, though.


    So? That isn’t replacing my $1,000 iPhone X with a new phone.
    “What I can, and do, do when my car is in for repairs is to demand that OEM products be used.”

    As others have said, that is still your old car with OEM parts. Still your old car, not a brand new car.

    But my answer to that was that this is no different from Apple, which does the same when they repair devices. Replacement devices from what I understand are brand new. Refurbished devices (if Apple does use those for warranty replacement) are certified like-new and almost surely no older than your old, broken phone, but, like your broken car, repaired with OEM parts. Apple could chose to repair a broken phone, but, as we all know, smartphones, unlike cars, are for the most part unrepairable. Apple's warranty, which you accepted as part of the sale, gives them discretion to repair or replace the phone with a device that matches what you originally purchased or a better device if what you originally purchased is not available (at Apple's discretion but with your agreement in this case.)

    (By the way, the fact that you can demand OEM parts from a third party body shop for an automobile but not for a smartphone, is, like automobile lemon laws, due to laws and regulations, not out of the goodness of the car manufacturer's hearts. They fought right to repair laws tooth and nail. Many people are pushing for similar right to repair laws for consumer packaged goods like smartphones.)

    So, which is your replacement device based on the model number? Refurbished or Replacement?

    Also, my last post to you, I strongly encourage you to buy a different brand phone, a brand which will do a warranty exchange with a brand new, non-refurbished or non-remanufactured, device. If that is what you require from your smartphone vendor, vote with your money. (If one exists.) For now, caveat emptor. It was your responsibility as the buyer to know the repair and replacement policies of the vendor. Apple publishes it and it’s easy to find if you look for it.
    04-30-2018 03:59 PM
  5. anony_mouse's Avatar
    It’s a refurbished device for a reason. Someone else either had a problem with it or damaged it. After the way apple forced me to purchase a new iPhone last year I’m not making excuses for them, like others here do.If I total my Mercedes-Benz E550 4MATIC it gets replaced with a new car, not a used car. I paid for a new phone and expect it to be replaced with a new phone, much like my car. Anything else is unacceptable.
    If you crash your car you have no right to anything. You might have insurance which will replace your old car with a new car, but that's something you have chosen to buy separately. There's unlikely to be a law anywhere in the world that gives you a right to the free replacement of a car you destroy with a new car of the same type.

    BTW, thanks for telling us the exact model of car you own (twice!). It was also good to learn about your collection of Swiss watches. I am hoping you will tell us about your house next.
    TgeekB likes this.
    05-01-2018 03:57 AM
  6. robertk328's Avatar
    Like I said, I didn’t spend over $1,000 to get a refurbished device.
    I spent $1,150 on mine, and think that after you've used it, it's no longer new. I would agree that within the first 30 days or so it should probably be new in a box and probably will be, but beyond that, a refurb is fine. The phone I was using wasn't new after having used it, and at least the replacement phone (we don't know for sure if it was refurbed or separately packaged boxes) has been inspected, and possibly a new battery installed. That phone maybe had less use than the one I sent in, and if it works, it's already better.
    TgeekB likes this.
    05-01-2018 05:51 AM
  7. Chuck Finley69's Avatar
    You’re wrong! When I pay $1,000 for a new phone having it replaced with a refurbished device is unacceptable, especially after the way appletreated me last fall over having my phone throttled. If I total my Mercedes-Benz E550 4MATIC it gets replaced with a new car, not a used car.
    No. It's gets replaced with check for whatever the estimated value is of your used vehicle. If you've ever had a vehicle totaled, you'll wish it could be repaired.
    05-01-2018 05:57 AM
  8. Rob Phillips's Avatar
    I spent $1,150 on mine, and think that after you've used it, it's no longer new. I would agree that within the first 30 days or so it should probably be new in a box and probably will be, but beyond that, a refurb is fine. The phone I was using wasn't new after having used it, and at least the replacement phone (we don't know for sure if it was refurbed or separately packaged boxes) has been inspected, and possibly a new battery installed. That phone maybe had less use than the one I sent in, and if it works, it's already better.
    Apple refurbs always come with brand new batteries. As I mentioned previously I have yet to get a refurb that was distinguishable from a brand new phone in any way whatsoever. Seems like a fair deal to me too!
    anony_mouse likes this.
    05-01-2018 06:00 AM
  9. robertk328's Avatar
    You’re wrong! When I pay $1,000 for a new phone having it replaced with a refurbished device is unacceptable, especially after the way appletreated me last fall over having my phone throttled. If I total my Mercedes-Benz E550 4MATIC it gets replaced with a new car, not a used car.
    At the replacement value of a new one of the same model or the value of what the car was when it was totaled? A 2 year old car is worth nowhere near what a brand new one is.
    Tartarus, Rob Phillips and TgeekB like this.
    05-01-2018 06:15 AM
  10. mogelijk's Avatar
    No. It's gets replaced with check for whatever the estimated value is of your used vehicle. If you've ever had a vehicle totaled, you'll wish it could be repaired.
    It depends on your insurance policy. If you are willing to pay extra, there are policies that offer a replacement with a new car, if your car is new. After the first year, these policies typically will give you the money to buy a car that is a model year newer than your old car. In this case, it is a terrible example since, as you note, insurance companies typically don't give you money for a new car if you total yours -- they only buy you a new car (give you enough money to purchase a new car) if you pay them much higher premiums.
    05-02-2018 04:00 AM
  11. ItnStln's Avatar
    It depends on your insurance policy. If you are willing to pay extra, there are policies that offer a replacement with a new car, if your car is new. After the first year, these policies typically will give you the money to buy a car that is a model year newer than your old car. In this case, it is a terrible example since, as you note, insurance companies typically don't give you money for a new car if you total yours -- they only buy you a new car (give you enough money to purchase a new car) if you pay them much higher premiums.
    Which is the type of policy I have! I am curious however as the Mercedes-Benz E550 4MATIC is no longer made what my car will be replaced with.
    05-19-2018 09:11 AM
  12. ItnStln's Avatar
    If you crash your car you have no right to anything. You might have insurance which will replace your old car with a new car, but that's something you have chosen to buy separately. There's unlikely to be a law anywhere in the world that gives you a right to the free replacement of a car you destroy with a new car of the same type.

    BTW, thanks for telling us the exact model of car you own (twice!). It was also good to learn about your collection of Swiss watches. I am hoping you will tell us about your house next.
    My insurance policy says that I have a right to a new car so you're incorrect. Also I didn't chose to buy insurance. My state requires insurance so it wasn't a choice I made.

    I never mentioned the manufacture of my Swiss watches, so assume what you want.
    05-19-2018 09:13 AM
  13. ItnStln's Avatar
    I spent $1,150 on mine, and think that after you've used it, it's no longer new. I would agree that within the first 30 days or so it should probably be new in a box and probably will be, but beyond that, a refurb is fine. The phone I was using wasn't new after having used it, and at least the replacement phone (we don't know for sure if it was refurbed or separately packaged boxes) has been inspected, and possibly a new battery installed. That phone maybe had less use than the one I sent in, and if it works, it's already better.
    My total cost was $1,348 for the phone and AC+, plus tax. Spending that much on a phone entitles me to receive a new device as a replacement. This is especially true after the way apple forced me to replace an older phone when they failed to disclose their throttling of older devices.
    05-19-2018 09:17 AM
  14. ItnStln's Avatar
    No. It's gets replaced with check for whatever the estimated value is of your used vehicle. If you've ever had a vehicle totaled, you'll wish it could be repaired.
    How about you read my insurance policy, because you are wrong! I am unsure why I would wish it could be repaired if it were totaled. My only issue is that the Mercedes-Benz E550 4MATIC is no longer produced so I am unsure what it will be replaced with.
    05-19-2018 09:20 AM
  15. ItnStln's Avatar
    Apple refurbs always come with brand new batteries. As I mentioned previously I have yet to get a refurb that was distinguishable from a brand new phone in any way whatsoever. Seems like a fair deal to me too!
    Do you have a source for that? I keep seeing people claim it has a brand new battery but nothing to back up their claim.
    05-19-2018 09:20 AM
  16. ItnStln's Avatar
    At the replacement value of a new one of the same model or the value of what the car was when it was totaled? A 2 year old car is worth nowhere near what a brand new one is.
    You're wrong because my insurance policy will replace it with a brand new car.
    05-19-2018 09:21 AM
  17. robertk328's Avatar
    You're wrong because my insurance policy will replace it with a brand new car.
    Congratulations.

    Not sure how I'm "wrong" when I asked you an either/or question. But whatever.
    Tartarus likes this.
    05-19-2018 09:22 AM
  18. robertk328's Avatar
    My total cost was $1,348 for the phone and AC+, plus tax. Spending that much on a phone entitles me to receive a new device as a replacement. This is especially true after the way apple forced me to replace an older phone when they failed to disclose their throttling of older devices.
    I didn't factor tax and AC or any of that stuff into my figures, so even better. I'm still ok with not getting a brand new device for a replacement. After I used it, it wasn't brand new anymore especially after the 30 day mark. At that point the only thing I'm entitled to is a replacement, but whether they choose a brand new in box is up to them. Having worked retail many moons ago, I know my attitude when I go in there has a lot to do with how well they help me.
    Tartarus likes this.
    05-19-2018 09:26 AM
  19. ItnStln's Avatar
    Congratulations.

    Not sure how I'm "wrong" when I asked you an either/or question. But whatever.
    My apologies, I got your post and another's mixed up! They will give me the replacement value of a new one of the same model. Since the Mercedes-Benz E550 4MATIC is no longer produced, I am unsure if they will give me an E400 4MATIC or an AMG E43, both of which have a smaller engine, 3.0L compared to a 4.6L in my car. The AMG E63 has a 4.0L, so it would be an acceptable substitute. Since the AMG E63 is the closest to my E550 4MATIC, I would assume that is what they would replace it with despite the weaker engine.
    05-19-2018 10:07 AM
  20. robertk328's Avatar
    My apologies, I got your post and another's mixed up! They will give me the replacement value of a new one of the same model. Since the Mercedes-Benz E550 4MATIC is no longer produced, I am unsure if they will give me an E400 4MATIC or an AMG E43, both of which have a smaller engine, 3.0L compared to a 4.6L in my car. The AMG E63 has a 4.0L, so it would be an acceptable substitute. Since the AMG E63 is the closest to my E550 4MATIC, I would assume that is what they would replace it with despite the weaker engine.
    Probably a Prius if you're lucky.
    05-19-2018 10:15 AM
  21. ItnStln's Avatar
    I didn't factor tax and AC or any of that stuff into my figures, so even better. I'm still ok with not getting a brand new device for a replacement. After I used it, it wasn't brand new anymore especially after the 30 day mark. At that point the only thing I'm entitled to is a replacement, but whether they choose a brand new in box is up to them. Having worked retail many moons ago, I know my attitude when I go in there has a lot to do with how well they help me.
    You might be okay with not getting a brand new device as a replacement, but that doesn't mean others are. I see where you are coming from 1000% but I have seen people press the issue and get what they want. Hopefully the below paragraph explains my view a little clearer. Hell, they can keep the box and just give me a brand new phone and I will be happy.

    Having spent 15 years in retail prior to a career change, you are correct. However, all too often I have seen people with an entitled attitude get what they weren't supposed to because they kept pushing the issue. Now that I am out of the game, I am going to do the same. The deciding factor for me was being forced to replace my iPhone due to the throttling which was not revealed to me. If apple can do that they can replace my iPhone X with a brand new model. Since I have been out of the game for a few months now, I am going to start treating wireless employees the same way I was treated for 15 years. I already started going into at&t stores to pay my bill with a credit card instead of doing it online or on the myAT&T app.

    My intent is not to be an a**hole, but all too often I have seen customers get their way by being an a**hole and I vowed the day I left wireless retail is the day I do the same. However this issue with apple is deeper than that. The way they failed to disclose throttling my device and telling me something was wrong with my phone and I "need to get a new one" is, at best, shady sales tactics. Eventually I will be leaving iOS over that breech of trust but I am required to keep an iPad for work due to ForeFlight. When apple failed to disclose they were throttling older devices and, I am assuming, made money off the sale of new devices, they can afford to replace my 6 month old iPhone X with a new device. This reminds me that I need to exchange my iPhone 7 Plus before AC+ expires on it!
    05-19-2018 10:16 AM
  22. ItnStln's Avatar
    Probably a Prius if you're lucky.
    I refuse to drive a Prius, let alone own one! Judging by the political decals I see, I am of the wrong political party to drive a Prius. Plus, the manufacturing of the battery alone is more harmful to the environment than driving a regular gasoline vehicle assuming the articles I have read are accurate. Now a 2005 Ford Excursion Eddie Bauer with a 6.0L PowerStroke would be an acceptable substitute!
    05-19-2018 10:22 AM
  23. robertk328's Avatar
    My intent is not to be an a**hole, but all too often I have seen customers get their way by being an a**hole and I vowed the day I left wireless retail is the day I do the same.
    I've let people walk away more angry than they came in for acting like that, and if that's your attitude when you go in, I'd send you home the same way. No reason to be an a-hole to someone who had nothing to do with your issue.

    If I had vowed to be an a-hole, I would be embarrassed to admit it.
    Last edited by robertk328; 05-19-2018 at 11:24 AM.
    TgeekB, Tartarus and w00cash1020 like this.
    05-19-2018 10:24 AM
  24. mogelijk's Avatar
    I refuse to drive a Prius, let alone own one! Judging by the political decals I see, I am of the wrong political party to drive a Prius. Plus, the manufacturing of the battery alone is more harmful to the environment than driving a regular gasoline vehicle assuming the articles I have read are accurate. Now a 2005 Ford Excursion Eddie Bauer with a 6.0L PowerStroke would be an acceptable substitute!
    The articles you've read are incorrect. Basically, the factory they use as an example is around 100 years old and most of the damage was done decades ago, prior to more modern techniques and environmental protections. Additionally, hybrid car batteries are recycled and reused, not merely thrown out -- something they are also trying to do with cell phone batteries (but with somewhat less success). Last, the batteries in most hybrid cars today are lithium, including most new Prius models rather than the old Nickel Metal Hydride -- much the way phones have changed from NiMh and NiCd to Lithium over that same time period.

    I will agree that the Prius has become something of a political statement, at least to many Prius owners. Though I find it stupid to restrict your choices just because of how other's view a product (much like some think iPhone's make a "statement" about the person). Having said that, I likely wouldn't own a Prius, if just because of how odd it looks and the lack of power.
    robertk328, Tartarus and msm0511 like this.
    05-19-2018 03:00 PM
  25. Rob Phillips's Avatar
    Do you have a source for that? I keep seeing people claim it has a brand new battery but nothing to back up their claim.
    https://www.apple.com/shop/browse/ho...53&subId2=vbim
    one_tech and robertk328 like this.
    05-21-2018 11:56 AM
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