1. mpham2's Avatar
    Screen is unresponsive. I tried shut down and reboot. Forced restart and restore from itunes. Screen won’t do anything. We can’t swipe to open and it gets really hot and kills the battery in a few hours. Looks like a trip to Apple for us.
    04-15-2018 06:00 PM
  2. Just_Me_D's Avatar
    Yep. Making a Genius Bar appointment with the nearest Apple Store is the route to take. With that in mind, if you purchased Apple Care Plus then now would be a good time to use it.
    lgdlman and mumfoau like this.
    04-15-2018 06:02 PM
  3. metllicamilitia's Avatar
    Yeah I would agree to make a trip to the Apple Store. Sorry to hear about such a devastating drop.
    04-15-2018 06:05 PM
  4. mumfoau's Avatar
    Looks like a trip to Apple for us.
    Almost no other alternative in a situation like the one you’re in.
    04-15-2018 06:12 PM
  5. TwitchyPuppy's Avatar
    No case, I presume?
    Mark1112 likes this.
    04-15-2018 06:12 PM
  6. bakron1's Avatar
    Hope everything works out at the Apple store and you get a replacement unit, good luck .
    Annie_8plus likes this.
    04-15-2018 06:19 PM
  7. mpham2's Avatar
    No case, I presume?
    We have both of ours in silicone cases with glass screen protectors..didn’t work.
    04-15-2018 06:22 PM
  8. mpham2's Avatar
    We have both of ours in silicone cases with glass screen protectors..didn’t work.
    She says it landed face up also.
    04-15-2018 06:23 PM
  9. TwitchyPuppy's Avatar
    We have both of ours in silicone cases with glass screen protectors..didn’t work.
    That’s odd! She really got unlucky
    04-15-2018 06:24 PM
  10. edswife1970's Avatar
    Screen is unresponsive. I tried shut down and reboot. Forced restart and restore from itunes. Screen won’t do anything. We can’t swipe to open and it gets really hot and kills the battery in a few hours. Looks like a trip to Apple for us.
    Oh no, I’m so sorry to hear that. Hope you have apple care plus and can get it fixed or replaced.
    04-15-2018 07:59 PM
  11. doogald's Avatar
    Just have to say - make the appointment, but my closest Apple Store's earliest appointment is now five days from now (Friday). If yours is the same, I'll say that I was told once by employees that if you show up when they open, it may be possible to squeeze you in if people don't show up for early appointments, etc. I'm not sure if it's the same at all Apple Stores, but I always have that in mind.
    04-15-2018 08:05 PM
  12. TripleOne's Avatar
    Oh no... I'm sure Apple got you covered
    04-15-2018 08:31 PM
  13. bgl321's Avatar
    Sorry to hear that. Hopefully you have Apple Care?
    04-15-2018 09:11 PM
  14. Quis89's Avatar
    She says it landed face up also.
    Yea the cases can do wonders for the exterior of our devices but there are still internal components that can be knocked out of wack with the wrong drop. Apple is usually great so I’m sure they will take care of you. Good luck!
    04-15-2018 10:25 PM
  15. Andrew Clark1's Avatar
    Last night I got mad cause the I was typing a long message on fb and it glitched and just shut fb off so I threw it at the wall. Haha. Yes I’m stupid. I have a impact case on it it put a hole it the wall but nothing happened to the phone
    04-15-2018 11:04 PM
  16. Annie_8plus's Avatar
    So very sorry that you have to go through this. Fingers crossed for you!
    04-16-2018 12:26 AM
  17. BreakingKayfabe's Avatar
    We have both of ours in silicone cases with glass screen protectors..didn’t work.
    Wow. It still didn't protect that "investment"! Hopefully Apple resolves your issues. I'm 99% sure they will.
    04-16-2018 02:06 PM
  18. flyinion's Avatar
    Wow. It still didn't protect that "investment"! Hopefully Apple resolves your issues. I'm 99% sure they will.
    I don't think an Apple silicone case is really designed for drops though?
    04-16-2018 07:03 PM
  19. BreakingKayfabe's Avatar
    I don't think an Apple silicone case is really designed for drops though?
    Mmhhmm
    04-16-2018 07:30 PM
  20. Cladster's Avatar
    I am glad your wife dropped her X finally It’s just a phone.
    04-17-2018 03:54 AM
  21. Rob Phillips's Avatar
    I am glad your wife dropped her X finally í ½í¸Š It’s just a phone.
    Dude, that’s not cool. I’m sure you’d be equally upset if you shattered your iPhone. Even though it’s “just a phone” it still sucks.
    04-17-2018 06:09 AM
  22. mpham2's Avatar
    My wife stopped at Apple. They replaced the screen and it is working fine now. No charge. That is why they are such a great company!
    04-17-2018 04:29 PM
  23. doogald's Avatar
    My wife stopped at Apple. They replaced the screen and it is working fine now. No charge. That is why they are such a great company!
    Awesome.
    04-17-2018 05:03 PM
  24. bgl321's Avatar
    My wife stopped at Apple. They replaced the screen and it is working fine now. No charge. That is why they are such a great company!
    That’s awesome!! They replaced it at no charge with out AppleCare?
    04-17-2018 05:04 PM
  25. bgl321's Avatar
    My wife stopped at Apple. They replaced the screen and it is working fine now. No charge. That is why they are such a great company!
    And did you originally buy the X from the Apple store?
    04-17-2018 05:51 PM
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