1. zillah2004's Avatar
    [redacted]


    Dear folks

    I am using my work laptop that has windows 10 up to date and my iphone x has latest IOS

    Using an origin lighting cable that supplied with the phone when I purchased it

    happened recently on my work laptop my iphone x not showing in my computer while no problem with my desktop.

    Phone is not showing in the "Device Manager"

    I used different USB ports on the laptop

    Yes I do have an update iTunes on my laptop as well.

    Laptop and iphone been restarted couple of times

    Thx
    Last edited by Just_Me_D; 03-04-2018 at 06:35 AM.
    03-04-2018 01:47 AM
  2. Tartarus's Avatar
    [redacted]


    Dear folks

    I am using my work laptop that has windows 10 up to date and my iphone x has latest IOS

    Using an origin lighting cable that supplied with the phone when I purchased it

    happened recently on my work laptop my iphone x not showing in my computer while no problem with my desktop.

    Phone is not showing in the "Device Manager"

    I used different USB ports on the laptop

    Yes I do have an update iTunes on my laptop as well.

    Laptop and iphone been restarted couple of times

    Thx
    In Device Manager there should be something like ‘Unknown Device’, ‘unknown peripheral’ or something similar and delete that. Then disconnect the iPhone from the computer and reconnect it and see if that triggers the installation of the necessary drivers for the iPhone X.
    Last edited by Just_Me_D; 03-04-2018 at 06:37 AM.
    03-04-2018 05:25 AM
  3. zillah2004's Avatar
    ‘Unknown Device’, ‘unknown peripheral’ or something similar and delete that.
    Thx Ambassador I read that online and I checked the device manager but couldn't find it,,,I will cross check it again
    03-04-2018 05:47 AM
  4. Just_Me_D's Avatar
    Try the following recommendations from Microsoft via the following link, if you haven’t already.

    https://answers.microsoft.com/en-us/...3-e722d94f340e
    03-04-2018 06:42 AM

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