1. digitalbreak's Avatar
    Here is the thing. This is not Apple Support. There is literally nothing anyone can do about the dust issues you are having with your Apple devices. It's the truth and sometimes hard to accept that.

    So, in regards to that, you should keep going to Apple Support and seek less help from the forums which might save you some time and focus on the replacements.
    02-05-2018 02:00 PM
  2. alexrat1996's Avatar
    I think it’s time to find a manufacturer that is more satisfying to your needs.

    The production floor is not 100% fail safe and there are always going to be something imperfect about a phone even if you can’t see it or detect it.

    I would take the phone to an Apple Store and either return it and get a different phone altogether or not leave the premises until you’re completely satisfied.
    I tried Samsung and Lg both horrible companies. My palm centro was one of the best phones.

    My local apple store
    Won’t do a thing about it when I took it once but the farther apple store replaced but I don’t want to keep replacing it to get another one with other issue.

    I post the photos so you people can see if there dust or not.
    02-05-2018 02:16 PM
  3. alexrat1996's Avatar
    I'm not quite sure what you are wanting from us? If you legitimately have dust in the lens, then go and get the phone swapped. The issue is, we can't tell if there is dust or not -- the pictures don't show evidence of it that anyone here can tell.

    As for being worried about it, this is something that occasionally happens with every phone, maybe 1 phone out of every 100,000 produced might end up with dust in the lens. Odds are astronomical, though not impossible, that you can get dust in two phones in a row -- and it is nearly impossible if you do get two that you will get three in a row.

    In the meantime, you've got a one year warranty. Use the phone and try and be happy with it, don't try to "find" issues with the phone (particularly as this can often cause people to imagine problems). If something occurs with your phone that you clearly notice, then just stop by the Apple Store and see if they can help you. No one on a forum will really be able to help you, as we can't examine your phone to see if there is an issue (such as dust on the inside of the lens vs. the outside).
    I”m on the iPhone upgrade program
    And I can’t return it yet since there’s no new iPhone out yet.

    The dust is in the lens and does not show in photos.
    02-05-2018 02:21 PM
  4. mogelijk's Avatar
    I”m on the iPhone upgrade program
    And I can’t return it yet since there’s no new iPhone out yet.

    The dust is in the lens and does not show in photos.
    Again, as others have also told you, we can't help you -- particularly since we can't see the issue. Yet you can go to the Apple Store and show them the issue and take care of it, likely by giving you a warranty replacement. Again, I don't understand what you are looking for from us as we can't give you a new phone.
    02-05-2018 02:23 PM
  5. alexrat1996's Avatar
    Again, as others have also told you, we can't help you -- particularly since we can't see the issue. Yet you can go to the Apple Store and show them the issue and take care of it, likely by giving you a warranty replacement. Again, I don't understand what you are looking for from us as we can't give you a new phone.

    I want to know if it’s worth replacing it if it’s not affecting pictures?


    Most likely they replace the camera module causing more dust.
    02-05-2018 02:26 PM
  6. anon(5630457)'s Avatar
    I want to know if it’s worth replacing it if it’s not affecting pictures?


    Most likely they replace the camera module causing more dust.
    If it doesn't affect photos, then it doesn't need to be replaced.
    02-05-2018 02:28 PM
  7. alexrat1996's Avatar
    If it doesn't affect photos, then it doesn't need to be replaced.

    I don’t see the issue in picture I don’t want to keep replacing cause I have to buy another temper glass .
    02-05-2018 02:29 PM
  8. Tartarus's Avatar
    I don’t see the issue in picture I don’t want to keep replacing cause I have to buy another temper glass .
    You don’t have dust under the lens.
    anon(5630457) likes this.
    02-05-2018 02:30 PM
  9. alexrat1996's Avatar
    You don’t have dust under the lens.

    I do but it doesn’t show in my sample picture and no I won’t post a pic of my lens
    02-05-2018 02:32 PM
  10. mogelijk's Avatar
    I want to know if it’s worth replacing it if it’s not affecting pictures?


    Most likely they replace the camera module causing more dust.
    The camera is typically a module and the entire module is replaced, so it will not cause additional dust in the camera. Only you can decide if it is serious enough to get replaced -- though, again, someone at the genius bar is likely a better source to seek for help in deciding. A genius should be able to tell you if the dust is an issue that should concern you or something not worth worrying about. Again, since we can't see it, we can't offer you cogent advice.
    02-05-2018 02:33 PM
  11. Tartarus's Avatar
    I do but it doesn’t show in my sample picture and no I won’t post a pic of my lens
    What you’re seeing is the glare of the lights above you, not dust.
    02-05-2018 02:35 PM
  12. alexrat1996's Avatar
    The camera is typically a module and the entire module is replaced, so it will not cause additional dust in the camera. Only you can decide if it is serious enough to get replaced -- though, again, someone at the genius bar is likely a better source to seek for help in deciding. A genius should be able to tell you if the dust is an issue that should concern you or something not worth worrying about. Again, since we can't see it, we can't offer you cogent advice.

    If it shows in my pictures now will the next iPhone release then I will bring it or else I will wait for the X plus I want.
    02-05-2018 02:36 PM
  13. Almeuit's Avatar
    I see nothing wrong with the photos. I think you're obsessing over dust but there really is nothing wrong w/ the photos.
    02-05-2018 04:09 PM
  14. alexrat1996's Avatar
    I see nothing wrong with the photos. I think you're obsessing over dust but there really is nothing wrong w/ the photos.
    I was asking it doesn’t show in my pics but when I examine the lens it’s in there
    02-05-2018 04:33 PM
  15. alexrat1996's Avatar
    What you’re seeing is the glare of the lights above you, not dust.
    How do you know
    02-05-2018 04:36 PM
  16. Tartarus's Avatar
    How do you know
    Because that’s the only logical explanation.
    Once is a mistake, twice is a coincidence, but there is no thrice and fourth times. It defies logic.
    02-05-2018 04:37 PM
  17. TwitchyPuppy's Avatar
    How do you know

    Because that’s how light glare looks like
    02-05-2018 04:38 PM
  18. alexrat1996's Avatar
    Because that’s the only logical explanation.
    Once is a mistake, twice is a coincidence, but there is no thrice and fourth times. It defies logic.
    I will post a pic of my lens
    02-05-2018 04:39 PM
  19. alexrat1996's Avatar
    Because that’s how light glare looks like
    Here you go
    Attached Thumbnails iPhone X dust in the lens-8c470ffb-2e40-4836-b0f2-d7a1f61a5fda.jpeg  
    02-05-2018 04:41 PM
  20. tadpoles's Avatar
    Here you go
    Why concern yourself about something so remote and tiny? Are you just trying to keep the conversation going, is that it?
    Not Quite Right likes this.
    02-05-2018 05:27 PM
  21. bakron1's Avatar
    I have run this issue about dust in the lens with several folks I know who own the iPhone X and this is the first time myself or the iPhone X owners I know have heard of this issue.

    My camera has produced excellent images since day one. I haven’t heard of anyone I know having to exchange their iPhone X for any reason.
    02-05-2018 05:29 PM
  22. alexrat1996's Avatar
    Why concern yourself about something so remote and tiny? Are you just trying to keep the conversation
    going, is that it?
    Water and dust resistant what apple claims it dust is in my lens that killed the dust resistant why lie.
    02-05-2018 05:30 PM
  23. tadpoles's Avatar
    Water and dust resistant what apple claims it dust is in my lens that killed the dust resistant why lie.
    When they say water and dust resistant they’re saying water and dust won’t damage your phone. That is all. They’re not saying you’ll never get a dust particle inside your phone. Surely you already know this?
    nikkisharif likes this.
    02-05-2018 05:32 PM
  24. alexrat1996's Avatar
    When they say water and dust resistant they’re saying water and dust won’t damage your phone. That is all. They’re not saying you’ll never get a dust particle inside your phone. Surely you already know this?
    Oh what’s the purpose then if dust will get there anyway
    02-05-2018 05:37 PM
  25. tadpoles's Avatar
    Oh what’s the purpose then if dust will get there anyway
    That it won’t break your phone. In phones that are not dirt/dust resistant dirt and dust can break the device and keep it from functioning properly. Apple didn’t say the iPhone was dust proof they say it is dust resistant. In other words, dust will not damage the device. Perhaps that’s just my unique take on it.

    P.S. I’m quite sure there is a piece of dust in my charging port but I don’t see any dust under the glass covering my screen. Until I see it under my screen or a lot of it under my camera lens why waste the energy? Surely you have more important things to concern yourself about than a spec of dust?
    02-05-2018 05:43 PM
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