1. alexrat1996's Avatar
    The only way to answer that is to remove the screen protector.
    Strangely it showed after install three separate screen guards but it looks dust I don’t want find more defects.
    01-13-2018 12:45 PM
  2. Garz's Avatar
    It’s not dust under the oled display correct ?

    Strangely apple wont replace my dust under the camera lens.
    How many times have you swapped the phone? There is a point where Apple will stop swapping phones for tiny issues. Apple can see how many times it’s been swapped.
    01-13-2018 01:35 PM
  3. alexrat1996's Avatar
    How many times have you swapped the phone? There is a point where Apple will stop swapping phones for tiny issues. Apple can see how many times it’s been swapped.
    Once for the issue but they say it was a courtesy swap they won’t do it again
    01-13-2018 01:38 PM
  4. Garz's Avatar
    Once for the issue but they say it was a courtesy swap they won’t do it again
    Probably why they won’t. All that’s notated in the history. Trust me the genius looks at all the notes from previous swaps if it shows swaps have been done.
    01-13-2018 02:12 PM
  5. alexrat1996's Avatar
    Probably why they won’t. All that’s notated in the history. Trust me the genius looks at all the notes from previous swaps if it shows swaps have been done.
    They should of attempted a repair first but I should be upgrading in October

    Is the pic of mine a speck of dust on the temper glass
    Last edited by alexrat1996; 01-13-2018 at 06:18 PM.
    01-13-2018 06:01 PM
  6. alexrat1996's Avatar
    This will be the norms my iPhone X has dust on front facing camera and the back one and screen protector dust and scratch on Face ID I think this is the Norms when I buy a new iPhone every year.
    01-13-2018 09:54 PM
  7. TylerLV76's Avatar
    This will be the norms my iPhone X has dust on front facing camera and the back one and screen protector dust and scratch on Face ID I think this is the Norms when I buy a new iPhone every year.
    If you have dust under the feont camera and rear youd be better off calling apple and explaining things to them. They will more than likely take care of you better than the store will. At oeast thats been my experience.
    01-13-2018 09:56 PM
  8. alexrat1996's Avatar
    If you have dust under the feont camera and rear youd be better off calling apple and explaining things to them. They will more than likely take care of you better than the store will. At oeast thats been my experience.
    They recommend I go to store and they told me see a Genius Bar tech and they told me is normal and I did do a express replacement and it had same issue that’s why I went to apples store they didn’t fix it. Apple will tell me the same thing if apple store is normal we can’t do anything about it
    01-13-2018 10:20 PM
  9. BreakingKayfabe's Avatar
    Stop putting those stupid, ugly screen “protectors” on your iPhones. You might get a micro scratch here or there on the display that won’t even be noticeable when the display is lit. Big deal.
    Tartarus likes this.
    01-13-2018 10:24 PM
  10. alexrat1996's Avatar
    Stop putting those stupid, ugly screen “protectors” on your iPhones. You might get a micro scratch here or there on the display that won’t even be noticeable when the display is lit. Big deal.
    I”m on iPhone upgrade program they will charge me if my device is cracked
    01-13-2018 10:25 PM
  11. SwitchBeach's Avatar
    If you have dust under the feont camera and rear youd be better off calling apple and explaining things to them. They will more than likely take care of you better than the store will. At oeast thats been my experience.
    Tyler, I'm sure that you are well meaning. You are showing a ton of patience with alexrat, but you should know that he has a history of 'seeing' minute scratches and specks of dust and has had a dozen replacements over a very short period of time for these "dust" and "scratch" issues. Just so you know the history.
    Tartarus likes this.
    01-13-2018 10:25 PM
  12. TylerLV76's Avatar
    Tyler, I'm sure that you are well meaning. You are showing a ton of patience with alexrat, but you should know that he has a history of 'seeing' minute scratches and specks of dust and has had a dozen replacements over a very short period of time for these "dust" and "scratch" issues. Just so you know the history.
    Yeah, if he cant or wont go back to apple there really isnt anything any of us can do to help. If theres been multiple replacements, Im not surprised their turning him away. Apples support is excellent but theres only so much they’ll do before they deem you a nuisance.
    Tartarus likes this.
    01-13-2018 10:29 PM
  13. alexrat1996's Avatar
    Yeah, if he cant or wont go back to apple there really isnt anything any of us can do to help. If theres been multiple replacements, Im not surprised their turning him away. Apples support is excellent but theres only so much they’ll do before they deem you a nuisance.

    If it doesn’t affect my phone I won’t replace it again nor go to apple since I”m on iPhone upgrade program I can get the next one.

    They don’t turn me down the check the issue but it’s not affecting my phone they can’t swap it
    01-13-2018 10:33 PM
  14. TylerLV76's Avatar
    If it doesn’t affect my phone I won’t replace it again nor go to apple since I”m on iPhone upgrade program I can get the next one.

    They don’t turn me down the check the issue but it’s not affecting my phone they can’t swap it
    That sounds like a logical solution.
    Tartarus likes this.
    01-13-2018 10:34 PM
  15. alexrat1996's Avatar
    That sounds like a logical solution.
    Tested the issue I see by taking photos I don’t see dust and if I bring it back a new genius tech will say the same. I don’t get mad when they don’t replace it
    01-13-2018 10:36 PM
  16. BreakingKayfabe's Avatar
    I”m on iPhone upgrade program they will charge me if my device is cracked
    If your phone takes a nice tumble and drop your screen will crack regardless as long as it gets hit in the right spot. It is a myth that screen protectors protect the screen from cracking. All they do is prevent scratches.
    Tartarus likes this.
    01-13-2018 10:43 PM
  17. alexrat1996's Avatar
    If your phone takes a nice tumble and drop your screen will crack regardless as long as it gets hit in the right spot. It is a myth that screen protectors protect the screen from cracking. All they do is prevent scratches.
    Does anyone know if I got my iPhone X second week after people got there preorderers when can I upgrade and what month ?

    My Citzen loan statement for this month says settled on bill what’s does that’s mean ?
    01-13-2018 11:10 PM
  18. alexrat1996's Avatar
    Here the update to my iPhone X and iPad I have two working devices with no issue and both have a glass installed by someone and a spec of dust

    Here the pic and I won’t replace it again if you says if it’s dust I waste a lot of money on glass
    Attached Thumbnails I’m still having issues with iPhone X screen protectors.-6f4e75e8-648b-4dc3-8829-7a361408287a.jpg  
    01-24-2018 12:00 PM
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