1. circlez's Avatar
    Has anyone had their iPhone X bite the dust on them already?

    I had a fluke thing happen.

    256gb GSM only model. I plug it in to charge overnight one night. I wake up the next morning and the phone was a brick. It wouldn’t power on, respond to a force reboot, or recognize that it was being plugged into a Mac. It was totally dead. I got it launch day and it barely lasted a month and it just stopped working completely - and mind you I didn’t break or crack it.

    Fortunately I had AppleCare+ and they express shipped me a new one. I had it the next day. But it just bothers me a $1149 phone simply quit working after a month.
    Lee_Bo likes this.
    12-09-2017 10:40 AM
  2. Rob Phillips's Avatar
    When you make millions upon millions of something there are bound to be a few bad ones, even at $1,149. Glad you got it worked out!
    Lee_Bo, TheLegoJoker and Just_Me_D like this.
    12-09-2017 10:47 AM
  3. Lee_Bo's Avatar
    I've had it happen with cars. I've been a Honda person for years. In my almost 50 years I've bought two that were lemons from the factory but I was able to get them exchanged. Like Rob said above, a few out of a million might skip the qc process.
    Eclipse2K and Rob Phillips like this.
    12-09-2017 03:03 PM
  4. TheLegoJoker's Avatar
    As mentioned above, it’s bound to happen here and there. It’s a byproduct of mass production. While I understand your frustration (I would be frustrated too) I wouldn’t be too aggravated with Apple overall. Now, if they start dropping off left and right, then it’s definitely a concern.
    Like you, I also got Apple Care with my phone just in case. Glad it all got straightened out and hopefully you’re problem free with the replacement device.
    12-09-2017 03:14 PM
  5. TripleOne's Avatar
    I’m glad to hear that Apple’s shipping you a new one.
    12-09-2017 06:21 PM
  6. Eclipse2K's Avatar
    I've had it happen with cars. I've been a Honda person for years. In my almost 50 years I've bought two that were lemons from the factory but I was able to get them exchanged. Like Rob said above, a few out of a million might skip the qc process.
    This.

    My original Xbox had disc reading issues from day one back in 2000 but I returned it for a new one that worked.

    Also, Honda eh? Love my Honda’s too! Well, now it’s an Acura TSX but same deal. VTEC is VTEC.
    Lee_Bo likes this.
    12-09-2017 06:22 PM
  7. Lee_Bo's Avatar
    This.

    My original Xbox had disc reading issues from day one back in 2000 but I returned it for a new one that worked.

    Also, Honda eh? Love my Honda’s too! Well, now it’s an Acura TSX but same deal. VTEC is VTEC.
    I've been bouncing back and forth between CRV and Accord. Currently have 2012 Accord EX and 2013 CRX EXL. Giving Acura a try on my next car.

    Ok, sorry for hijacking the thread.
    12-09-2017 06:36 PM
  8. krishnansasikumar's Avatar
    Issues happen specially with electronic components. All that matters is how Apple dealt with it. And I think they did a great job there.

    That's one thing that's unique to Apple in the US. Others don't do replacements so fast.


    That's one of the main reasons why I moved from Note 8 to iphone
    12-09-2017 09:09 PM
  9. bakron1's Avatar
    Not a major issue, I have been in the manufacturing sector my entire life and even with today’s high tech automation, your still going to have a few defective units, just part of the process.
    12-10-2017 10:03 AM
  10. Peter Rokkos's Avatar
    Have you shipped it back yet? Possibly not since its Sunday here - try this.

    I had the exact same thing happen. Woke up in the AM to a brick. Got an appointment at Genius Bar that afternoon after trying everything.

    At Genius Bar, the guy fixed it in 30 seconds. Did a hard reset which means very very quickly pressing volume up, then volume down, then holding down power button for about 10 seconds.

    Will post a new thread on this because it happened again to me but give it a try.
    Annie_8plus likes this.
    12-10-2017 10:32 AM
  11. circlez's Avatar
    The reset definitely did not work.
    12-10-2017 05:38 PM
  12. pkcable's Avatar
    FTR Apple would have processed a return even had you NOT had Apple Care, all phones come with the first year of Apple Care for free, you can just buy extra, if you want, and with Apple Care it's a good idea. But in this case they would have replaced the phone no matter what, under your stated circumstance.
    12-11-2017 08:19 AM
  13. Not Quite Right's Avatar
    This.

    My original Xbox had disc reading issues from day one back in 2000 but I returned it for a new one that worked.
    Don't even get me started on the 360's Red Ring of Death. Microsoft would always want you to send it in for repair. Like hell I'm going to send in something thats just a few days/weeks old, fortunately Costco did the right thing and took back about 3 defective units until I got a working unit.
    12-11-2017 10:37 AM
  14. krishnansasikumar's Avatar
    There's no reason to stick with the same phone when the issue repeats.

    Get the replacement done ASAP.
    12-11-2017 11:42 AM

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