1. doomadam's Avatar
    Hi all,

    I preordered the iPhone X 256 GB Space Grey in October. The iPhone was dispatched by Apple and due to arrive at my doorstep on 21 November. It turns out that UKMail lost my iPhone in transit. Whether it was lost or stolen or both, I'm not sure and haven't been told. They said that they have checked their vans and CCTV and that they can't find anything. I asked the customer service assistant as to what I should do now and she said that I need to contact Apple and they will send me a new one and pick this up with UKMail directly. She said that this should be the end of communication between me and UKMail. Apple confirmed the same.
    more: dự án mỹ đình plaza 2
    I spoke to Apple and they have launched an investigation into the delivery. They have said that they will give a minimum of two working days for UKMail to sort the issue out (which ends tomorrow, end of working day) and that they will contact me tomorrow with an update.
    more: eco dream
    Was gonna ask if anyone has had any experience with such a situation and whether someone can give me an estimate as to how long it will take for me to get my hands on an iPhone X?

    Thank you!
    Last edited by doomadam; 12-08-2017 at 09:32 PM.
    12-07-2017 09:32 PM
  2. Rob Phillips's Avatar
    That’s a bummer! I can’t relate but I hope it gets worked out soon.
    12-07-2017 09:48 PM
  3. TripleOne's Avatar
    Oh no!
    I’m so sorry to hear that.
    12-07-2017 10:01 PM
  4. Snoweagle's Avatar
    Really hope it gets resolved soon as you already spent so much on it.
    12-07-2017 11:14 PM
  5. Cowy123's Avatar
    That's so terrible, I hope your case gets resolved.
    12-08-2017 06:32 AM

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