1. FaisDogg's Avatar
    I updated to IOS 11.2 just now, as my phone boots after the update, I get upgrade complete notification as well as a pop up saying “ Face ID is not available on this iPhone.” I reset Face ID thinking it might be some update bug, now I can’t setup use Face ID at all. Anyone else having issues?


    Update: Fix
    Rest Face ID, reset iPhone ( volume up, volume down, hold side button until Apple logo). Setup Face ID again. Bingo.
    Last edited by FaisDogg; 12-02-2017 at 10:16 AM.
    SHound and robertk328 like this.
    12-02-2017 09:56 AM
  2. SHound's Avatar
    I have the exact same issue, and I have a feeling we are not alone.
    12-02-2017 10:01 AM
  3. SHound's Avatar
    I really hope this gets fixed soon, but I am glad that it seems like it's not a hardware issue, since you are having the same exact issue as me after updating to 11.2. it would be annoying to have to replace my entire phone.
    12-02-2017 10:04 AM
  4. FaisDogg's Avatar
    Fix:
    Reset Face ID, then reset iPhone ( volume up, volume down, hold side button until Apple logo). Finally, Setup Face ID again. Bingo.
    SHound, vishmangood and bakron1 like this.
    12-02-2017 10:12 AM
  5. Blaalad12's Avatar
    The amount of problems people seem to be having with this phone is beyond a joke when you consider the money apple charge for this device! Most are software issues which will be sorted of course but i have never seen such a buggy phone ! ALOT of people have essentially paid over 1000 bucks for a device that doesn't function as it is supposed to! Its really starting to become apparent why so many people hate on Apple/Iphones
    12-02-2017 10:12 AM
  6. FaisDogg's Avatar
    I have the exact same issue, and I have a feeling we are not alone.
    Fix:
    Rest Face ID, reset iPhone ( volume up, volume down, hold side button until Apple logo). Setup Face ID again. Bingo.
    SHound likes this.
    12-02-2017 10:13 AM
  7. eyecrispy's Avatar
    Fix:
    Rest Face ID, reset iPhone ( volume up, volume down, hold side button until Apple logo). Setup Face ID again. Bingo.
    Feels like the number of bugs has gone up in the iOS releases. iOS 11 has been a disappointment to me with the number of issues I’ve seen across my phone and iPad.
    BreakingKayfabe likes this.
    12-02-2017 10:21 AM
  8. editingsofa's Avatar
    Thanks for providing solutions! Rather than just complaining about your $1000 phone that should be perfect
    robertk328 likes this.
    12-02-2017 10:26 AM
  9. FaisDogg's Avatar
    Thanks for providing solutions! Rather than just complaining about your $1000 phone that should be perfect
    Sure. No one forced me to pay $1000+ for a phone. Would I do it again? Yes. In fact, a lot of new flagships are near that price range. You buy brand new Pixel or Note 8, they have their own list of problems.
    zenjen and bakron1 like this.
    12-02-2017 10:55 AM
  10. salscott's Avatar
    Is this happening to everyone with a X as you update to 11.2?
    12-02-2017 10:58 AM
  11. LCW's Avatar
    Just updated to 11.2... had the re-spring bug BAD... would re-spring every 10 secs... Had to do the iMore suggested fix of disabling all notifications in order to install 11.2.... But PHEW!!!! Don't have the FaceID bug fortunately... working as it did...

    I REAAAAALLY hope Apple takes more precaution next time to avoid bugs... but it was handled about as quickly as could in this instance I guess...
    12-02-2017 11:01 AM
  12. nr2d's Avatar
    11.5 didn't break my Face ID. Works fine.
    12-02-2017 11:04 AM
  13. Ledsteplin's Avatar
    The amount of problems people seem to be having with this phone is beyond a joke when you consider the money apple charge for this device! Most are software issues which will be sorted of course but i have never seen such a buggy phone ! ALOT of people have essentially paid over 1000 bucks for a device that doesn't function as it is supposed to! Its really starting to become apparent why so many people hate on Apple/Iphones
    This phone? It's not the phone, it's in the OS. It's software. Apple fixes issues with software.
    Tartarus and Annie_8plus like this.
    12-02-2017 11:33 AM
  14. Raptor007's Avatar
    Updated to 11.2 and no issues with faceid at all. I wonder why some have issues when others don't. for those who have the issue what model phone do you have? A1901 (AT&T/T-Mo) or the other for Verizon/Sprint?
    12-02-2017 12:54 PM
  15. salscott's Avatar
    Updated with no issues- Verizon and 1865 model
    12-02-2017 01:06 PM
  16. aidmyaim's Avatar
    I had no issues.
    12-02-2017 01:24 PM
  17. MasterDarque's Avatar
    I also updated without issue re: Face ID being broken/not working after the update (Sprint - A1865 model). Got lucky with the 11.1.2 respring issue as well (already had most, if not all, local notifications turned off on my X as a SOP of mine).
    12-02-2017 01:35 PM
  18. FaisDogg's Avatar
    They might’ve corrected the bug, I updated as soon as update went live at 1:00am pst
    12-02-2017 01:53 PM
  19. rong21's Avatar
    Mine is fine as well. ATT
    12-02-2017 02:03 PM
  20. eyecrispy's Avatar
    I’m on Verizon model 1865 running on ATT network. Haven’t had the Face ID issues.
    12-02-2017 03:39 PM
  21. Cladster's Avatar
    Anyone else having issues?
    Nope working great.
    12-02-2017 03:44 PM
  22. Raptor007's Avatar
    It could be they had issues early on and fixed it without changing the update revision.
    12-02-2017 04:33 PM
  23. SHound's Avatar
    Fix:
    Reset Face ID, then reset iPhone ( volume up, volume down, hold side button until Apple logo). Finally, Setup Face ID again. Bingo.
    Thank you so much!! This worked! You are great, much love
    12-02-2017 05:14 PM
  24. robertk328's Avatar
    The amount of problems people seem to be having with this phone is beyond a joke when you consider the money apple charge for this device! Most are software issues which will be sorted of course but i have never seen such a buggy phone ! ALOT of people have essentially paid over 1000 bucks for a device that doesn't function as it is supposed to! Its really starting to become apparent why so many people hate on Apple/Iphones
    Have you returned yours yet? You don’t seem happy with anything about the phone and should probably use something else while you can!
    12-02-2017 05:57 PM
  25. TripleOne's Avatar
    No issues on 11.2 regarding a broken Face ID on my X.
    nr2d likes this.
    12-02-2017 06:48 PM
43 12

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