Silver iPhone X

11-26-2017 06:03 AM

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17iphonex

I have this faint outline on the back of the phone under the glass wondering if others have it and if it’s normal

11-22-2017 10:33 AM

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17iphonex

Originally Posted by 17iphonex

I have this faint outline on the back of the phone under the glass wondering if others have it and if it’s normal

11-22-2017 10:39 AM

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dejanh
Trusted Member

No, my three silver iPhone Xs did not have this. I would not call it normal.

11-22-2017 10:47 AM

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17iphonex

Thank you for your reply , I need to contact Apple then

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11-22-2017 10:51 AM

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dejanh
Trusted Member

Originally Posted by 17iphonex

Thank you for your reply , I need to contact Apple then

I would say so. It looks like something got messed up when applying the glass backing. For $1000 USD this is not okay at all.

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11-22-2017 12:12 PM

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17iphonex

Originally Posted by dejanh

I would say so. It looks like something got messed up when applying the glass backing. For $1000 USD this is not okay at all.

I agree ... I made a appointment with apple

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11-22-2017 01:08 PM

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TripleOne
Trusted Member

It does not look normal.
I would recommend contacting Apple regarding this issue.

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11-22-2017 07:40 PM

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EagleFox007

Originally Posted by 17iphonex

I agree ... I made a appointment with apple

Let us know if they are able to replace it

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11-22-2017 10:04 PM

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17iphonex

I’ll keep you guys posted, I have appointment for Saturday so I’ll see what they say

11-23-2017 09:16 AM

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TripleOne
Trusted Member

Originally Posted by 17iphonex

I’ll keep you guys posted, I have appointment for Saturday so I’ll see what they say

Awesome!
We’ll be here.

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11-23-2017 07:26 PM

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17iphonex

Ok just got back from Apple store they said it’s normal probably for the wireless charging , they reassured me it’s the same on all their silver models on display which I looked at ... just glad it’s no problem

11-25-2017 04:43 PM

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Terb
Trusted Member

Hmm, it’s not apparent on mine. Glad it’s not a problem..

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11-25-2017 04:57 PM

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dejanh
Trusted Member

Originally Posted by 17iphonex

Ok just got back from Apple store they said it’s normal probably for the wireless charging , they reassured me it’s the same on all their silver models on display which I looked at ... just glad it’s no problem

I’m glad you’re content with the answer Apple gave you but I have had 3 Silver iPhone Xs, and none of them had this issue. I don’t see why wireless charging would cause any imperfections on the back of the device. I have also had multiple Samsung devices that support wireless charging and never had an issue with deformations at the back of the device.

11-25-2017 06:02 PM

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17iphonex

Originally Posted by dejanh

I’m glad you’re content with the answer Apple gave you but I have had 3 Silver iPhone Xs, and none of them had this issue. I don’t see why wireless charging would cause any imperfections on the back of the device. I have also had multiple Samsung devices that support wireless charging and never had an issue with deformations at the back of the device.

I look at 3 different silver models they all the same like mine

11-25-2017 06:43 PM

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17iphonex

Look at yours again it’s definitely their

11-25-2017 06:47 PM

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anon(10000748)

Honestly to me it looks like the line is due to the curve in the glass reflecting the light. If you look at it in different lighting or at an angle is it still there?

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11-25-2017 07:26 PM

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TripleOne
Trusted Member

Originally Posted by aidmyaim

Honestly to me it looks like the line is due to the curve in the glass reflecting the light. If you look at it in different lighting or at an angle is it still there?

Yeah I think so too.

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11-25-2017 08:18 PM

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17iphonex

I’m just happy it’s no issue .. I mean I have insurance anyway

11-25-2017 08:54 PM

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Quis89
Q&A Team
Ambassador

Maybe I should start inspecting my phones more. I don’t notice half the things I see in the forums until others point them out lol.

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11-26-2017 12:50 AM

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dejanh
Trusted Member

Originally Posted by 17iphonex

https://uploads.tapatalk-cdn.com/201...594f60553c.jpg
Look at yours again it’s definitely their

Definitely not on my phone but hey...

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11-26-2017 01:14 AM

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Rob Phillips

iPhone X & Apple TV Champion
Moderator

Yeah it’s definitely just the curve of the glass edge reflecting light from the room. Mine has it too but I never questioned it.

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11-26-2017 06:03 AM

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