1. ivanwi11iams's Avatar
    On 5th November, I purchased an iPhone X. And since then, Face ID has worked virtually 90+% of the time.


    Oddly, today, someone wanted to see my iPhone X (first person I've left even look/play with it), and now, Face ID is intermittent.


    From recollection, I could have sworn I'd read an article or post about this happening to someone else.
    So, the question is, do I need to reset the Face ID, or how do I get Face ID back to being over 90% accurate?


    Thanks in advance
    Ivan
    11-20-2017 01:16 PM
  2. bamf-hacker's Avatar
    Did you give them the phone and the passcode to log in? If so yes you need to reset it. When FaceID fails and you enter a correct passcode it slowly learns the face that is looking at it when the correct code is entered. That is how it learns your face for a more accurate unlock experience
    11-20-2017 01:55 PM
  3. EagleFox007's Avatar
    You should reset it if you unlocked the phone using your PIN after someone’s face has been scanned becomes it will learn from it. If that’s the case, yes you should reset your Face ID.
    11-20-2017 03:37 PM
  4. ivanwi11iams's Avatar
    I actually gave the person my device locked. But, if I recall, after a few minutes they wanted to see something on the screen, so I unlocked it (Face ID), and then handed them the device.

    Thanks for the input. I'll reset Face ID.
    11-20-2017 03:51 PM
  5. C6TX6's Avatar
    It would be nice if we could store more than one face, just as we could register more than one fingerprint.
    11-23-2017 07:35 AM

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