1. jj2339's Avatar
    You seem to to have a lot of disagreement on how Apple do their business and yet you still buy their product. Why is that? I’m just curious.
    I didn’t buy the x, and while I am interested in it, the high price plus high cost to repair is a turnoff.

    Honestly I’ve been considering getting a note 8, but leaving iMessage means I won’t get group texts anymore without having all my iPhone friends, family and work colleagues to kill all their group chats that I am in. iMessage is a great tool to keep us in the garden. So I’ll keep my 7 plus, maybe get a used phone next time I replace my phone. I started on Android long ago, came to iPhone on the 5, and stuck around. Ideally I’d have one of each, but I lose too many communications if I turn off iMessage. Another reason I’m not thrilled with Apple.

    I’m honestly not in one or the other camps, I like iOS and Android equally, but I do take issue with how Apple prices. And am always surprised at the loyalists willing to defend it, same as the ones who defend Samsung poor decisions. These companies are not our friends.
    11-18-2017 10:54 AM
  2. nikkisharif's Avatar
    What legal action could take place from them not making any claims of durability at all? Simply don't mention it.
    There could definitely be legal action. It’s like that McDonald’s case. McDonald’s failed to provide a warning that coffee is actually hot, so someone sued & actually won because their hot coffee spilled on them and there was nothing stating it was hot. It’s the society we live in. People truly lack common sense & refuse to take responsibility for their actions.
    nr2d likes this.
    11-18-2017 10:55 AM
  3. mogelijk's Avatar
    True enough. Course the cynical person might say they intentionally make their ‘coolest’ phone as fragile as possible to rake in more dollars for accidents that even the most responsible person can have. And make sure that Apple care and the charge to fix is high enough to bring in revenue for extra bonuses. Or like they offer fast charging IF you buy an extra charger and cable.
    Except the facts about accidents don't match the claims of the "cynical person." If Apple was grossly overcharging for the back panel replacement, then third party shops would be seriously undercutting Apple's price. The expensive cost for replacing the back glass appears to be a design issue, not a price gouging issue.

    Now, with the fast charger, that is disappointing. Even if they didn't give the 30W charger in the box, at a minimum they should have switched over to a USB-C lightning cable and brick.

    But again, this is part of the trade off of buying the iPhone X, vs an 8/Plus or even the 7/Plus (which doesn't have the glass back); not to mention that perhaps people who feel Apple is overcharging should buy a Samsung -- where the glass back is just as fragile but much cheaper to replace. It is part of the trade off we, as consumers do, anytime we choose between products A and B.
    11-18-2017 10:56 AM
  4. jj2339's Avatar
    Except the facts about accidents don't match the claims of the "cynical person." If Apple was grossly overcharging for the back panel replacement, then third party shops would be seriously undercutting Apple's price. The expensive cost for replacing the back glass appears to be a design issue, not a price gouging issue.

    Now, with the fast charger, that is disappointing. Even if they didn't give the 30W charger in the box, at a minimum they should have switched over to a USB-C lightning cable and brick.

    But again, this is part of the trade off of buying the iPhone X, vs an 8/Plus or even the 7/Plus (which doesn't have the glass back); not to mention that perhaps people who feel Apple is overcharging should buy a Samsung -- where the glass back is just as fragile but much cheaper to replace. It is part of the trade off we, as consumers do, anytime we choose between products A and B.
    I don’t disagree, a consumer has to decide if the reward and risk are worth the cost. Just the cynic in me seems to think Apple designs in a way to be ‘pretty’ and costly at expense of consumer. Everyone has their own calculus for this.
    11-18-2017 11:00 AM
  5. vimagreg's Avatar
    Except the facts about accidents don't match the claims of the "cynical person." If Apple was grossly overcharging for the back panel replacement, then third party shops would be seriously undercutting Apple's price. The expensive cost for replacing the back glass appears to be a design issue, not a price gouging issue.

    Now, with the fast charger, that is disappointing. Even if they didn't give the 30W charger in the box, at a minimum they should have switched over to a USB-C lightning cable and brick.

    But again, this is part of the trade off of buying the iPhone X, vs an 8/Plus or even the 7/Plus (which doesn't have the glass back); not to mention that perhaps people who feel Apple is overcharging should buy a Samsung -- where the glass back is just as fragile but much cheaper to replace. It is part of the trade off we, as consumers do, anytime we choose between products A and B.
    This. Again.

    It's just a matter of choice, nothing more than this. I have a Xiaomi MIX. Astonishing gadget, all ceramic made. It broke when accidentally fell to ground. I'm not saying that was Xiaomi design fault, I know it's all on me and only me. That's it. I knew when I bought it it was made of ceramic. I know ceramic is fragile. But I choose to buy anyway. Again: it's all up to me.
    mpham2 likes this.
    11-18-2017 11:03 AM
  6. Quis89's Avatar
    There could definitely be legal action. It’s like that McDonald’s case. McDonald’s failed to provide a warning that coffee is actually hot, so someone sued & actually won because their hot coffee spilled on them and there was nothing stating it was hot. It’s the society we live in. People truly lack common sense & refuse to take responsibility for their actions.
    That’s kind of different. That hot coffee caused burns that no reasonable serving temperature should have caused. It was determined to have been hotter than it should have been. I can’t see any case being brought against Apple for NOT mentioning their glass being the “strongest glass ever used in an iPhone”. There’s no metric there. Just a blanket statement assumed to be true. In fact, if any case could be brought I could see it happening because of that statement lol. The absence of it, in my opinion, would make more sense. I don’t understand why they felt we cared. Common sense tells us that glass is prone to damage. So that claim is meaningless, imo. It didn’t change the way I handle my phone.
    11-18-2017 11:03 AM
  7. mogelijk's Avatar
    I don’t disagree, a consumer has to decide if the reward and risk are worth the cost. Just the cynic in me seems to think Apple designs in a way to be ‘pretty’ and costly at expense of consumer. Everyone has their own calculus for this.
    Apple obviously is concerned with their products looking good, part of their image is based on their devices looking "stylish." When it comes to price vs. style; I think they give the priority to style -- at least within reason.

    When it comes to the expensive replacement cost, I'm willing to give Apple the benefit of the doubt here. Making it expensive to replace the back glass benefits no one, least of all Apple -- particularly since (if they were wanting to price gouge) the can still add a similar markup with a cheaper fix, and it would be easier to get people to pay it (say $300 vs. $500). Instead, they've gotten "bad press" for the back glass being so expensive to replace.

    I suspect, since Apple isn't experienced in making a phone that can wirelessly charge; they worried too much about getting the charging to work well and, too late, they realized they'd made the phone expensive to repair. Additionally, at the same time, they didn't want another "bendgate," so they also were trying to ensure the front and back would not separate if the phone was bent. I suspect next year's iPhone (assuming the keep wireless charging) will be cheaper to fix.
    11-18-2017 11:24 AM
  8. metllicamilitia's Avatar
    Apple obviously is concerned with their products looking good, part of their image is based on their devices looking "stylish." When it comes to price vs. style; I think they give the priority to style -- at least within reason.

    When it comes to the expensive replacement cost, I'm willing to give Apple the benefit of the doubt here. Making it expensive to replace the back glass benefits no one, least of all Apple -- particularly since (if they were wanting to price gouge) the can still add a similar markup with a cheaper fix, and it would be easier to get people to pay it (say $300 vs. $500). Instead, they've gotten "bad press" for the back glass being so expensive to replace.

    I suspect, since Apple isn't experienced in making a phone that can wirelessly charge; they worried too much about getting the charging to work well and, too late, they realized they'd made the phone expensive to repair. Additionally, at the same time, they didn't want another "bendgate," so they also were trying to ensure the front and back would not separate if the phone was bent. I suspect next year's iPhone (assuming the keep wireless charging) will be cheaper to fix.
    They made the phone as they always do. The back is part of the chassis. That’s why the back replacement cost is so high, they have the replace the entire body of your phone. This is also to create the IP67 seal on the phone. Apple added things people wanted and then people complain about the repair costs associated with it. Sure, Apple could have made the back glass separate from the chassis, but it wouldn’t look or feel as nice and would have created more fail points in structural integrity and water sealing.
    nikkisharif and nr2d like this.
    11-18-2017 11:38 AM
  9. EagleFox007's Avatar
    Of course I'm serious. Otherwise I wouldn't have wrote what I wrote. It's my opinion and you have your opinion.

    Phones aren't art. Their purpose is to make calls, surf the web, and do other tasks. People drop things all the time, you know, because of gravity and all. Apple, and other phone manufacturers, should be making phones that can be dropped and not break, or can survive when they're dropped with just a little scuff or scrape. BTW, the S8 active isn't a "go phone". It's a high-end, $850 device.

    I don't know if you noticed, but the rear glass on the iPhone X costs $549 to fix--more than half the price of the iPhone X. And cases don't always prevent breakage. My car's fender got smashed in and that was cheaper to fix than the rear glass back of the iPhone X. I have AppleCare+ and it's absurd for Apple to charge ridiculous prices to repair a phone, especially after I'm spending $200 for their insurance plan. At that point, I might as well spend $250 more and get a new X. Or something else. But maybe that's what Apple wants us to do.
    When you cross the line over $1000 phone, it’s no longer just a phone. It’s now considered a luxury. You can no longer compare it with the previous phone. It’s like buying a car. If you buy a BMW or Mercedes expect to pay premium if you take it for repair. If you compare it with normal cars, they do exactly what a luxury car can do, drive you to places. This is the reason why they are still selling iPhone SE, iPhone 6S, 7 and of course the iPhone 8 model for those people who can’t afford to plunge a thousand dollar for a phone and the cost of repair that comes with it. Apple gives you different choices depending on what you can afford. The only thing you get from having a luxury phone is status symbol.
    11-18-2017 11:40 AM
  10. Westiemom's Avatar
    That’s because kids are not taught being responsible for their actions, they are taught about entitlement and being dependent on the government or someone else except themselves.

    It’s called indoctrination, sad but very true. Glad I am retiring in January and will be out of the workforce.
    Lol! Agree.
    I work at a college and many students are incredibly entitled. And the parents.......... I believe it’s called “helicopter parenting.”
    They expect everything to be done for them and when they aren’t doing well it’s the instructor’s fault. I could go on.....
    Sigh......

    But yes when you buy an all glass phone you should anticipate it breaking if you drop it. It’s part of the deal. So insure it well and/or case it up!
    11-18-2017 12:19 PM
  11. Retinella's Avatar
    When you cross the line over $1000 phone, it’s no longer just a phone. It’s now considered a luxury. You can no longer compare it with the previous phone. It’s like buying a car. If you buy a BMW or Mercedes expect to pay premium if you take it for repair. If you compare it with normal cars, they do exactly what a luxury car can do, drive you to places. This is the reason why they are still selling iPhone SE, iPhone 6S, 7 and of course the iPhone 8 model for those people who can’t afford to plunge a thousand dollar for a phone and the cost of repair that comes with it. Apple gives you different choices depending on what you can afford. The only thing you get from having a luxury phone is status symbol.
    I'm just saying that phones should be made to be more durable. Samsung has been making glass phones for a few years now so I've been used to it. I hate that OEMs are making ridiculously expensive and fragile devices. For a device that's ridiculously expensive (the X), it shouldn't also be ridiculously expensive to fix it. Why should any of us have to pay $550 if we break the back of the device when we're already shelling out $200 for AppleCare+?

    Here's what I paid:

    iPhone X: $1250 + tax
    AppleCare+: $200

    If I accidentally break the back of the phone, it's another $549 ti fix it. That right there will put the price to $2,050. For a phone. No freaking way is that acceptable, nor should we as consumers accept that.
    Wotchered likes this.
    11-18-2017 01:06 PM
  12. nikkisharif's Avatar
    That’s kind of different. That hot coffee caused burns that no reasonable serving temperature should have caused. It was determined to have been hotter than it should have been. I can’t see any case being brought against Apple for NOT mentioning their glass being the “strongest glass ever used in an iPhone”. There’s no metric there. Just a blanket statement assumed to be true. In fact, if any case could be brought I could see it happening because of that statement lol. The absence of it, in my opinion, would make more sense. I don’t understand why they felt we cared. Common sense tells us that glass is prone to damage. So that claim is meaningless, imo. It didn’t change the way I handle my phone.
    I️ disagree!!! Obviously common sense is subjective because people these days sue for everything I’m going to assume there was a reason for it. Maybe small lawsuits from the 4/4s. Who knows but if the statement doesn’t apply to the way you use your device, why analyze it? Just ignore it & keep it moving.
    Premium1 likes this.
    11-18-2017 01:15 PM
  13. EagleFox007's Avatar
    I'm just saying that phones should be made to be more durable. Samsung has been making glass phones for a few years now so I've been used to it. I hate that OEMs are making ridiculously expensive and fragile devices. For a device that's ridiculously expensive (the X), it shouldn't also be ridiculously expensive to fix it. Why should any of us have to pay $550 if we break the back of the device when we're already shelling out $200 for AppleCare+?

    Here's what I paid:

    iPhone X: $1250 + tax
    AppleCare+: $200

    If I accidentally break the back of the phone, it's another $549 ti fix it. That right there will put the price to $2,050. For a phone. No freaking way is that acceptable, nor should we as consumers accept that.
    You certainly missed my point. Also you mentioned you paid for the Apple care, you only have to pay $24 to replace your glass regardless if you break it accidentally or not.
    Last edited by EagleFox007; 11-18-2017 at 02:11 PM.
    11-18-2017 01:25 PM
  14. Quis89's Avatar
    I️ disagree!!! Obviously common sense is subjective because people these days sue for everything I’m going to assume there was a reason for it. Maybe small lawsuits from the 4/4s. Who knows but if the statement doesn’t apply to the way you use your device, why analyze it? Just ignore it & keep it moving.
    Does the statement apply to the way others use their devices?
    11-18-2017 01:28 PM
  15. reeneebob's Avatar
    There could definitely be legal action. It’s like that McDonald’s case. McDonald’s failed to provide a warning that coffee is actually hot, so someone sued & actually won because their hot coffee spilled on them and there was nothing stating it was hot. It’s the society we live in. People truly lack common sense & refuse to take responsibility for their actions.
    You need to read the actual facts of that McDonald’s case. She sued asking them for only medical expenses for serving coffee that was actually dangerously hot beyond what should be served to anyone. It was napalm in a cup. She didn’t ask for anything more than what Medicare didn’t cover and the jury saw her skin grafts and the damage she endured and gave her deservedly more.

    That woman deserved every dime. McDonalds has no excuse to be serving coffee at almost 200 degrees in temperature and that poor woman is dead now and still trotted out as a punchline for scorn. It’s wrong.

    PLEASE read the facts of that case.
    11-18-2017 01:56 PM
  16. reeneebob's Avatar
    “The sweatpants Liebeck was wearing absorbed the coffee and held it next to her skin. A vascular surgeon determined that Liebeck suffered full thickness burns (or third-degree burns) over 6 percent of her body, including her inner thighs, perineum, buttocks, and genital and groin areas. She was hospitalized for eight days, during which time she underwent skin grafting. Liebeck, who also underwent debridement treatments, sought to settle her claim for $20,000, but McDonalds refused.

    During discovery, McDonalds produced documents showing more than 700 claims by people burned by its coffee between 1982 and 1992. Some claims involved third-degree burns substantially similar to Liebecks. This history documented McDonalds' knowledge about the extent and nature of this hazard.”

    https://m.huffpost.com/us/entry/14002362
    jj2339 likes this.
    11-18-2017 01:59 PM
  17. nikkisharif's Avatar
    You need to read the actual facts of that McDonald’s case. She sued asking them for only medical expenses for serving coffee that was actually dangerously hot beyond what should be served to anyone. It was napalm in a cup. She didn’t ask for anything more than what Medicare didn’t cover and the jury saw her skin grafts and the damage she endured and gave her deservedly more.

    That woman deserved every dime. McDonalds has no excuse to be serving coffee at almost 200 degrees in temperature and that poor woman is dead now and still trotted out as a punchline for scorn. It’s wrong.

    PLEASE read the facts of that case.
    So you assume I’m not educated about the facts of this case because I don’t agree? This just keeps getting better and better lol
    Premium1 likes this.
    11-18-2017 02:47 PM
  18. EagleFox007's Avatar
    I didn’t buy the x, and while I am interested in it, the high price plus high cost to repair is a turnoff.

    Honestly I’ve been considering getting a note 8, but leaving iMessage means I won’t get group texts anymore without having all my iPhone friends, family and work colleagues to kill all their group chats that I am in. iMessage is a great tool to keep us in the garden. So I’ll keep my 7 plus, maybe get a used phone next time I replace my phone. I started on Android long ago, came to iPhone on the 5, and stuck around. Ideally I’d have one of each, but I lose too many communications if I turn off iMessage. Another reason I’m not thrilled with Apple.

    I’m honestly not in one or the other camps, I like iOS and Android equally, but I do take issue with how Apple prices. And am always surprised at the loyalists willing to defend it, same as the ones who defend Samsung poor decisions. These companies are not our friends.
    Good for you then. Stay with whatever makes you comfortable. I do agree that Apple is expensive but their price comes with excellent customer service. I’ve had many experience where I have problems with my phone and exchanging them is so easy. Not to mention, I don’t have Apple care. It’s within the 1 year warranty. One time I had broken my iPhone 4 glass. They told me that they don’t have iPhone 4 available to replace it. What they did instead is they gave me iPhone 4S. That my friend is why we pay premium price.
    nikkisharif and Sherry_B like this.
    11-18-2017 03:43 PM
  19. jj2339's Avatar
    Good for you then. Stay with whatever makes you comfortable. I do agree that Apple is expensive but their price comes with excellent customer service. I’ve had many experience where I have problems with my phone and exchanging them is so easy. Not to mention, I don’t have Apple care. It’s within the 1 year warranty. One time I had broken my iPhone 4 glass. They told me that they don’t have iPhone 4 available to replace it. What they did instead is they gave me iPhone 4S. That my friend is why we pay premium price.
    See, if I had that kind of experience at the Apple store I might feel differently. I had one device I brought in that an associate decided was water damaged and refused to replace. After fighting with a manager to have someone else check it, they realized he made a mistake and took care of it, and then chastised me for being argumentative (which I had to, to have them reassess). It was a hardware issue.

    When I had the button recall issue on my 5, they told me they would just give me a new one. After spending about 25 mins as they did it, the manager came over and said I didn’t qualify for that, they took the phone away from me that they had set up, then I waited another 20 mins for them to give me a loaner, and then I had to come back after they fixed my original. And no apology for wasting my time. The associate was new and messed up, but rather than honor the mistake and make it easy, they inconveniencee the customer.

    I’ve had many friends have a different experience, perhaps it was bad luck. I’m not a difficult customer, I swear! And I tip really well so I ought to have good karma!
    11-18-2017 04:00 PM
  20. nikkisharif's Avatar
    Does the statement apply to the way others use their devices?
    Maybe, maybe not. That’s not for me to worry or care about. It doesn’t apply to me, so it’s a non factor🤷🏾*♀️
    Sherry_B likes this.
    11-18-2017 04:05 PM
  21. Sherry_B's Avatar
    I didn’t buy the x, and while I am interested in it, the high price plus high cost to repair is a turnoff.
    It's called AppleCare. For any iPhone, including the X, you pay $29 dollars for screen repairs and $99 dollars for all other repairs.

    Honestly, people need to stop already with the complaints about the repair costs. Protect your investment with AppleCare, and buy a high end screen protector and case from reputable companies.

    There's also no real argument for whining about the higher price of AppleCare for the X compared to other iphones. A higher end device is going to have a higher priced insurance.
    11-18-2017 04:25 PM
  22. Quis89's Avatar
    Maybe, maybe not. That’s not for me to worry or care about. It doesn’t apply to me, so it’s a non factor🤷🏾*♀️
    I think you’ve missed the point. The thread is about how others carry themselves. If it doesn’t apply to you then that’s great. If that statement affects how others carry themselves and interact with their phones, what’s what I’m interested in. You’re not moved by it and that’s great. I spent 7 years in an industry working with people who make decisions based on statements like that. That’s the point here.
    11-18-2017 04:26 PM
  23. Sherry_B's Avatar

    Here's what I paid:

    iPhone X: $1250 + tax
    AppleCare+: $200

    If I accidentally break the back of the phone, it's another $549 ti fix it. That right there will put the price to $2,050. For a phone. No freaking way is that acceptable, nor should we as consumers accept that.
    No. If you have AppleCare you pay 29 dollars for screen repairs, and 99 dollars for all other repairs.
    11-18-2017 04:34 PM
  24. Premium1's Avatar
    You realize her lawsuit was not because the coffee was merely hot, it was around 200 degrees hot, as hot as radiator fluid in your car after driving. This lawsuit is ridiculed, but she suffered horrific burns over 16% of her body and was hospitalized for 8 days.


    www.rd.com/culture/hot-coffee-lawsuit/amp/
    Yes but she also put the hot cup of coffee between her legs, and squeezed which caused the lid to come off while driving, so while I think what she endured is terrible, suing because the person did something wrong and blaming someone else is the problem.
    Sherry_B and nikkisharif like this.
    11-18-2017 04:38 PM
  25. Sherry_B's Avatar
    suing because the person did something wrong and blaming someone else is the problem.
    Quoted for truth.

    Seriously, what kind of moron puts hot coffee between their legs in the car? You could hit a bump, pothole, have to slam on your breaks because a dog ran across the road, or any other numerous things.
    11-18-2017 04:41 PM
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