1. Jtshurtleff's Avatar
    So It's been 13 days since my wonderful iPhone X arrived and honestly it has mostly been 13 days of phone bliss. The phone flies, I like the Animoji much more than I thought I would, the camera is wonderful and the screen is awesome. Not having a home button took exactly 30 seconds to get used to and the software and apps all seem to work flawlessly. The one thing that is keeping this from being a home run to me is FaceID. I hate it. Now I have had 2 iPhone X's already as my first one came with scuffs right on the FaceID portion of the phone and so it seemed like that was causing issues but today is day 7 with my new one and I still have issues with it. It never works on the first try for me unless I have it directly in front of my face, it has trouble reading my face in the dark, specifically right before bed (maybe that's because I am laying down and have an extra chin), and it just seems so slow compared to TouchID which I never had issues with. I like a few things like the hiding of notifications until it recognizes your face but that's not enough for me to consider it a success. Who knows, maybe it's still learning and will eventually get faster but for now, I'd rather have TouchID 100 times out of 100.
    SABRIAN70, mach1man, Nubwy and 1 others like this.
    11-16-2017 08:08 AM
  2. TripleOne's Avatar
    I’m sorry to hear that.
    I’m sure Face ID will get better over time
    Just_Me_D likes this.
    11-16-2017 08:54 AM
  3. bakron1's Avatar
    Sorry to hear you having issues, but for myself, I love the technology and it's only going to get better. I have found myself not missing the home button at all and would find it hard to go back to using one after using gestures the past couple of weeks. Old with the old way and in with the new.
    TLD1, nr2d and Just_Me_D like this.
    11-16-2017 08:59 AM
  4. Jtshurtleff's Avatar
    Sorry to hear you having issues, but for myself, I love the technology and it's only going to get better. I have found myself not missing the home button at all and would find it hard to go back to using one after using gestures the past couple of weeks. Old with the old way and in with the new.
    Agreed I am not missing the home button, just TouchID, I feel like it could have been on the back A La the Pixel.
    bakron1 likes this.
    11-16-2017 09:37 AM
  5. jlczl's Avatar
    The one thing that is keeping this from being a home run to me is FaceID. I hate it.


    Well I will certainly admit I was shocked at how good face ID was for me coming from a Note 8 and an iris scanner that had a difficult time matching/aligning my irises with the little space that it had to register and finally unlock. I also have a Sony Xperia XZ Premium and the fingerprint sensor on the power button on the side worked great but never did I imagine that Face ID would be even better. It works absolutely seamlessly. I used to look at the screen, wait for it to unlock and then swipe but then I realized that I didn’t have to do that. All I have to do is start raising the phone to my face and swipe up and it unlocks as if it was never locked in the first place. Reminds me of the original swipe to unlock on old iPhones.

    It’s so unfortunate that it doesn’t work that well for you. It kind of reminds me of the time that I was surfing the Note 8 forums and everybody was saying how the iris retina scanner worked perfectly for them and I could not understand how that would possibly be true since I was having such a hard time with it. I guess there’s certain physical characteristics of our faces that make these types of technologies work better for some than others.
    11-16-2017 10:14 AM
  6. Tartarus's Avatar
    So It's been 13 days since my wonderful iPhone X arrived and honestly it has mostly been 13 days of phone bliss. The phone flies, I like the Animoji much more than I thought I would, the camera is wonderful and the screen is awesome. Not having a home button took exactly 30 seconds to get used to and the software and apps all seem to work flawlessly. The one thing that is keeping this from being a home run to me is FaceID. I hate it. Now I have had 2 iPhone X's already as my first one came with scuffs right on the FaceID portion of the phone and so it seemed like that was causing issues but today is day 7 with my new one and I still have issues with it. It never works on the first try for me unless I have it directly in front of my face, it has trouble reading my face in the dark, specifically right before bed (maybe that's because I am laying down and have an extra chin), and it just seems so slow compared to TouchID which I never had issues with. I like a few things like the hiding of notifications until it recognizes your face but that's not enough for me to consider it a success. Who knows, maybe it's still learning and will eventually get faster but for now, I'd rather have TouchID 100 times out of 100.
    If i recall correctly you have two slots for Face ID to identify. Use the second to set it up from a different angle, like while you’re in bed.

    You will have less issues that way.
    Just_Me_D likes this.
    11-16-2017 10:31 AM
  7. bamf-hacker's Avatar
    Unfortunately you don’t have two slots Tartarus. But every time you have to unlock the phone after FaceID fails it learns more of your face. You can also turn off attention aware to make it work from more angles.
    mrbjr, Just_Me_D and aximtreo like this.
    11-16-2017 10:34 AM
  8. Tartarus's Avatar
    Unfortunately you don’t have two slots Tartarus. But every time you have to unlock the phone after FaceID fails it learns more of your face. You can also turn off attention aware to make it work from more angles.
    Thanks. I don’t know why I thought there were two Face ID slots, then.
    11-16-2017 10:39 AM
  9. Lyall Demorrow's Avatar
    I never want to go back to Touch ID. Face ID works 100% of the time for me, even when I don’t expect it to. I had the Note 8 before the iPhone X and like @jlczl said, Face ID is way better. The note 8 would tell me I was either too close or too far away, every time. I can hold my iPhone X with my arm fully extended and it still works. I really am impressed with this technology.
    11-16-2017 10:46 AM
  10. Lyall Demorrow's Avatar
    Thanks. I don’t know why I thought there were two Face ID slots, then.
    When you set up Face ID, you have to scan your face twice.
    Tartarus likes this.
    11-16-2017 11:00 AM
  11. metllicamilitia's Avatar
    When you set up Face ID, you have to scan your face twice.
    This, and with this you can as @Tartarus mentioned, scan your face from different angles. I would give it a shot.
    Just_Me_D likes this.
    11-16-2017 11:48 AM
  12. mach1man's Avatar
    So It's been 13 days since my wonderful iPhone X arrived and honestly it has mostly been 13 days of phone bliss. The phone flies, I like the Animoji much more than I thought I would, the camera is wonderful and the screen is awesome. Not having a home button took exactly 30 seconds to get used to and the software and apps all seem to work flawlessly. The one thing that is keeping this from being a home run to me is FaceID. I hate it. Now I have had 2 iPhone X's already as my first one came with scuffs right on the FaceID portion of the phone and so it seemed like that was causing issues but today is day 7 with my new one and I still have issues with it. It never works on the first try for me unless I have it directly in front of my face, it has trouble reading my face in the dark, specifically right before bed (maybe that's because I am laying down and have an extra chin), and it just seems so slow compared to TouchID which I never had issues with. I like a few things like the hiding of notifications until it recognizes your face but that's not enough for me to consider it a success. Who knows, maybe it's still learning and will eventually get faster but for now, I'd rather have TouchID 100 times out of 100.
    I feel you pain! I've got an appt for Sunday to have apple look at mine. Every time I lift and swipe up, the phone pauses, a greyish blur screen comes up says face id with the lock then it unlocks. Everyone I've talked to says that's not normal. I too wish touch id would've been added as well, or let me have a lock less phone but lock certain apps with face id, like my banking apps
    11-16-2017 11:58 AM
  13. flyinion's Avatar
    Try deleting it and setting up FaceID again and make sure you're in good lighting that doesn't have an overhead light shining into the camera. I had a few random problems at the beginning (slowness but not failure to unlock) and I redid the setup in good light where part of my face also wasn't more/less lit than the rest (mostly to make sure it couldn't blind the FaceID cameras during setup like having a light over your shoulder) and it's worked great since. I've never had it fail and need a PIN and usually it's instant.
    TheLegoJoker likes this.
    11-16-2017 02:56 PM
  14. TheLegoJoker's Avatar
    I also recommend redoing the Face ID setup. Mine has been great. Though it sometimes hiccups a little and doesn’t unlock me before I complete my upward swipe, it has been fantastic. I was one who wasn’t going to get the X just because of Face ID but after reading reviews and deciding to give it a try, I think Apple got it right. Sure, it’ll need tweaks here and there, but our beloved home button wasn’t the greatest when it was first introduced, either. It took some time to get it to the perfection it became and I feel that Face ID will follow suit.
    11-16-2017 03:36 PM
  15. jdfry15's Avatar
    I never want to go back to Touch ID. Face ID works 100% of the time for me, even when I don’t expect it to. I had the Note 8 before the iPhone X and like @jlczl said, Face ID is way better. The note 8 would tell me I was either too close or too far away, every time. I can hold my iPhone X with my arm fully extended and it still works. I really am impressed with this technology.
    I have the note 8 as well. The face unlock on my note will never work in low light or dark. The IPhone 10 has been spot on. Works almost every time. The only time I have issues is trying to unlock in bed in the morning.
    11-16-2017 03:43 PM
  16. Scatabrain's Avatar
    I had an issue once so far where a hard boot made faceid work again. Other than that it is surprisingly good.
    11-16-2017 03:54 PM
  17. Quis89's Avatar
    FaceID works "good enough" for me. It's definitely not seamless, for me. It's definitely not 100%, for me. And it's definitely not always faster than TouchID, for me.

    I say it works "good enough" for me because I wasn't expecting perfection. And I didn't get it. Occasionally I have to type my password in (more than I previously did with TouchID). There are times where the angle in which I'm using my phone isn't supported by FaceID as well. I do hope it gets better with time. I'm also envious of all the people around here who say it works perfectly all the time for them. I've done the rescan and I just don't get those same results.

    It works good enough. I'd say I have a 90% success rate. Which is good enough for me.
    Rob Phillips likes this.
    11-16-2017 04:26 PM
  18. EagleFox007's Avatar
    Face ID is constantly learning so if it doesn’t unlock depending on the current condition just put your PIN to unlock and the phone will remember it.
    11-16-2017 04:29 PM
  19. Retinella's Avatar
    I don't miss TouchID at all. FaceID works well for me except when I'm lying in bed. I just position the phone better and it unlocks. I don't think I could ever go back to using an iPhone with TouchID ever again.
    11-16-2017 04:49 PM
  20. BreakingKayfabe's Avatar
    FaceID works "good enough" for me. It's definitely not seamless, for me. It's definitely not 100%, for me. And it's definitely not always faster than TouchID, for me.
    When it comes to convenience it’s like the 1927 Yankees vs 1916 Philly Athletics. Touch ID is the ‘27 Yankees.

    Face ID definitely works. The tech is great and is going places. But there were many situations in my case where Touch ID prevails. It’s really annoying having to tilt your head a little here, a little there, or shift your body. Touch ID is seamless. Face ID is a “chore”
    MooMooPrincess likes this.
    11-16-2017 05:52 PM
  21. Quis89's Avatar
    When it comes to convenience it’s like the 1927 Yankees vs 1916 Philly Athletics. Touch ID is the ‘27 Yankees.

    Face ID definitely works. The tech is great and is going places. But there were many situations in my case where Touch ID prevails. It’s really annoying having to tilt your head a little here, a little there, or shift your body. Touch ID is seamless. Face ID is a “chore”
    Agreed. I wish I had the seamless experience others seem to have. It’s just not there for me personally. I love everything else with the phone though.
    11-16-2017 06:32 PM
  22. BreakingKayfabe's Avatar
    Agreed. I wish I had the seamless experience others seem to have.
    Well you and I know that some people like to exaggerate that experience, lol
    11-16-2017 06:38 PM
  23. Terb's Avatar
    Sorry to hear the bad experiences. Guess I am lucky, mine has worked flawlessly since the 3rd.
    nr2d likes this.
    11-16-2017 07:17 PM
  24. Just_Me_D's Avatar
    Count me in as one of the people who’s enjoying the FaceID option. As I’ve stated numerous times, it’s not faster than TouchID, but it’s fast enough. I’m definitely used to using it now. In fact, I took my iPhone 8 out of the box to update it to the latest dev beta and found myself waiting for FaceID to unlock my phone as if I were using my iPhone X. I even caught myself trying to swipe up to get to the home screen. As you can tell, I’ve adjusted to life with FaceID and gestures.
    Tartarus, TheLegoJoker and nr2d like this.
    11-16-2017 07:30 PM
  25. Lyall Demorrow's Avatar
    Well you and I know that some people like to exaggerate that experience, lol
    I’m not exaggerating at all when I say Face ID is better for me. Since I’ve had my new phone, I haven’t had a single problem with Face ID. Touch ID on the other hand was awful. My thumbs have been damaged so much that my fingerprints are hard to read, so Touch ID only worked maybe 50% of the time. My thumb on my left hand never works. I could never go back to Touch ID now that I’ve used Face ID.
    Just_Me_D and nr2d like this.
    11-16-2017 08:01 PM
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