1. TechRelated's Avatar
    Honestly. To me it looks like the phone hasn't been taken care of! I could be totally wrong, but I have the exact same Apple OEM Saddle Brown leather case with ZERO scratches. I have like you bakron1 taken my case off several times within the past 10 days have wiped it off with my microfiber cloth. I've also made sure to actually wipe out the inside of my leather case. People don't realize it, but you actually have to take these steps/precautions to preserve the look of your iPhone. You can't just keep throwing your iPhone X in and out of purses, pockets, messenger bags, backpacks, or whatever and expect to not obtain micro scratches or WORSE!! That's common sense, not warranty issue in my opinion.

    MY 2 CENTS
    bchain996 likes this.
    11-14-2017 08:30 PM
  2. bchain996's Avatar
    Honestly. To me it looks like the phone hasn't been taken care of! I could be totally wrong, but I have the exact same Apple OEM Saddle Brown leather case with ZERO scratches. I have like you bakron1 taken my case off several times within the past 10 days have wiped it off with my microfiber cloth. I've also made sure to actually wipe out the inside of my leather case. People don't realize it, but you actually have to take these steps/precautions to preserve the look of your iPhone. You can't just keep throwing your iPhone X in and out of purses, pockets, messenger bags, backpacks, or whatever and expect to not obtain micro scratches or WORSE!! That's common sense, not warranty issue in my opinion.

    MY 2 CENTS
    My thoughts exactly. I take mine every morning and wipe it with a nice microfiber that I wash frequently and only use for my phone. I use it naked as well as with Apple silicone and I still have zero scratches. I also had 7+ jet black no issues. Also had 8+ for a month and zero scratches with no case...
    11-14-2017 10:07 PM
  3. gnirkatto's Avatar
    TBH I think Ive and Cook have better things to worry about than second hand phone sales on eBay.
    I disagree. Avoiding mint condition items to show up in masses on eBay is a significant driver of new product sales. Not only for Apple though. But constantly making products that scratch easily or that are extremely slippery while they should be more durable and more ergonomic does not have lots of other reasons imho.
    11-15-2017 03:16 AM
  4. gnirkatto's Avatar
    I disagree. Avoiding mint condition items to show up in masses on eBay is a significant driver of new product sales. Not only for Apple though. But constantly making products that scratch easily or that are extremely slippery while they should be more durable and more ergonomic does not have lots of other reasons imho.
    P.S. I'm not anti-Apple. I've been using a 6s, a 7+ and am now waiting for the X. I just wish I could use them and enjoy their beauty without fat cases or skins.
    11-15-2017 03:22 AM
  5. reeneebob's Avatar
    P.S. I'm not anti-Apple. I've been using a 6s, a 7+ and am now waiting for the X. I just wish I could use them and enjoy their beauty without fat cases or skins.
    You can. You just don’t.

    I don’t use cases on my iPhones. I always buy them and never use them. My husband inherits my old phones. I have dropped every single one without a case on, including this X (onto tile in a salon, not even a scratch). I have never broken a screen. Not since my 4 (and that one didn’t even break when I dropped it from the third rung on a ladder onto the concrete stockroom floor, no break front or back, small mark on the metal edge).

    The only time any of my iPhones ever broke was my 6S Plus - my husband dropped it in the driveway (it slid off the seat of his motorcycle while he washed it). Cracked the screen.

    It was in a case. Pretty heavy one in fact. Speck presidio. The week after that I threw my jet black 7 Plus 4 feet across the room and it landed screen down and slid on the hardwood for about 3 feet. No case, no ugly screen protector. One tiny scratch. That’s it.

    So there is no requirement to use a case if you don’t want to. I have AppleCare and *if* it breaks while I’m caseless, it’s covered. I’m not wasting valuable time worrying about it though.
    11-15-2017 06:00 AM
  6. msm0511's Avatar
    I disagree. Avoiding mint condition items to show up in masses on eBay is a significant driver of new product sales. Not only for Apple though. But constantly making products that scratch easily or that are extremely slippery while they should be more durable and more ergonomic does not have lots of other reasons imho.
    But why would they have bothered moving from 6 to 7 series aluminum for the 6s, and why would they invest 200 million in Corning to achieve stronger glass?
    eyecrispy likes this.
    11-15-2017 07:43 AM
  7. Lyall Demorrow's Avatar
    You can. You just don’t.

    I don’t use cases on my iPhones. I always buy them and never use them. My husband inherits my old phones. I have dropped every single one without a case on, including this X (onto tile in a salon, not even a scratch). I have never broken a screen. Not since my 4 (and that one didn’t even break when I dropped it from the third rung on a ladder onto the concrete stockroom floor, no break front or back, small mark on the metal edge).

    The only time any of my iPhones ever broke was my 6S Plus - my husband dropped it in the driveway (it slid off the seat of his motorcycle while he washed it). Cracked the screen.

    It was in a case. Pretty heavy one in fact. Speck presidio. The week after that I threw my jet black 7 Plus 4 feet across the room and it landed screen down and slid on the hardwood for about 3 feet. No case, no ugly screen protector. One tiny scratch. That’s it.

    So there is no requirement to use a case if you don’t want to. I have AppleCare and *if* it breaks while I’m caseless, it’s covered. I’m not wasting valuable time worrying about it though.
    I wish I could be like you. I’m not being sarcastic either. I worry about scratching my phones and watches so much that it’s driving me crazy. Hopefully one day I can overcome my fears and not worry so much.
    reeneebob likes this.
    11-15-2017 07:44 AM
  8. amzi160586's Avatar
    Mine was scratched straight out of the box at the top
    11-15-2017 07:52 AM
  9. Lyall Demorrow's Avatar
    Mine was scratched straight out of the box at the top
    Mine had a few micro scratches out of the box also. I have to really look for them though. I don’t plan on reselling this phone, so maybe the scratches won’t bother me that much.
    11-15-2017 08:20 AM
  10. reeneebob's Avatar
    Like I said, the only scratch on my X is on the back glass and was caused by a case. Lol

    There’s the lesson.
    11-15-2017 11:03 AM
  11. falconeight's Avatar
    My space grey Apple Watch has scratches and it can't be buffed out. I took my sons old iPod Touch and with some polish and Terry cloths made it look brand new. Its a trade off. The gray won't scratch as fast or as much but you aren't able to buff the scratches out.
    11-15-2017 11:15 AM
  12. gnirkatto's Avatar
    But why would they have bothered moving from 6 to 7 series aluminum for the 6s, and why would they invest 200 million in Corning to achieve stronger glass?
    I don't know what you mean with this aluminum thing, all I can say is that my 7 and 7+ were so slippery that without a dbrand skin, they had a tendency to slip out of my hands, even when I just sat on my couch without moving.
    At least the diamond black 7 was so prone to scratch that it was almost impossible to not scratch it in just the first few minutes of (regular) use.
    Afaik the 'hardest gorilla glass ever' was used to prevent scratches on the surfaces or backs of the 8 or X, but didn't prevent the X from getting awarded the 'most fragile iPhone ever' (sorry I can't find that article right now), as it didn't survive most drop tests (Youtube, review blogs etc.), and the glass broke quite easily (compared to other materials). Scratch resistance apparently does not mean break resistance. Even though the X's surface and back might be scratch resistant, its stainless steel sides don't seem to be (as reported here by several users-and I think this is what this thread is all about?).

    Finally, now that my X has arrived, I have to admit that it seems to be less slippery than the 7. It feels like oil & moisture stick better on glass than on aluminum. So less slippery, but in exchange less scratch resistant sides, and potentially breaking more easily.

    However. It's a beauty. Maybe that's the price one has to pay.
    11-15-2017 11:58 AM
  13. gnirkatto's Avatar
    But why would they have bothered moving from 6 to 7 series aluminum for the 6s, and why would they invest 200 million in Corning to achieve stronger glass?
    P.S. wasn't the aluminum change that you referred to (I think?) on the 6S and 7 to address the bendgate issues that the 6 suffered from? If so, then this was needed to correct an obvious product problem.
    11-15-2017 12:03 PM
  14. dejanh's Avatar
    An observation I made last night, because I could not stop thinking about those terrible photos of scratches on the silver earlier in the thread. Is your wife "searching" for the Lightning connector when plugging in a charging cable? The damage sure looks like metal impacting metal, and when I was plugging in my iPhone X last night I totally noticed how easy it would be to beat up the bottom of the device with the Lightning cable connector alone...

    My Tissot watch uses polished stainless steel as well and the only time it really took some damage so far was when I accidentally knocked it on a corner of a tempered glass dining table.
    11-15-2017 02:35 PM
  15. msm0511's Avatar
    P.S. wasn't the aluminum change that you referred to (I think?) on the 6S and 7 to address the bendgate issues that the 6 suffered from? If so, then this was needed to correct an obvious product problem.
    But it was more expensive for them to use the higher grade aluminum. If Apple weren't trying to make their phones more durable and only cared about planned obsolescence they could have stuck with the aluminum on the 6.

    It was Squaretrade that gave the iPhone the most fragile phone ever. I'm not saying they did it to get more people to buy their insurance, but selling phone insurance is their business. Maybe Apple's investment in Corning wasn't as fruitful as they hoped, but if they didn't want more durable devices they could have just bought off the shelf Gorilla Glass instead of spending millions trying to make something better.

    I just don't believe Apple or any company purposefully makes products less durable so people will have to upgrade more.
    11-15-2017 09:36 PM
  16. falconeight's Avatar
    Does the silver scratch easier than the space gray?-6ozytzv.jpgDoes the silver scratch easier than the space gray?-iphone-x-space-gray-scratches-1.jpg
    But it was more expensive for them to use the higher grade aluminum. If Apple weren't trying to make their phones more durable and only cared about planned obsolescence they could have stuck with the aluminum on the 6.

    It was Squaretrade that gave the iPhone the most fragile phone ever. I'm not saying they did it to get more people to buy their insurance, but selling phone insurance is their business. Maybe Apple's investment in Corning wasn't as fruitful as they hoped, but if they didn't want more durable devices they could have just bought off the shelf Gorilla Glass instead of spending millions trying to make something better.

    I just don't believe Apple or any company purposefully makes products less durable so people will have to upgrade more.
    A glass or plastic back iPhone with aluminum band around the side would have been extremely bendable. Plus they both will scratch and the coating can flake on the grey one.
    Last edited by falconeight; 11-16-2017 at 07:03 AM.
    11-16-2017 05:55 AM
  17. C6TX6's Avatar
    If you use wireless charging and ONLY connect the lightning port when servicing your phone through itunes, etc. all those scratches around the port won't be an issue.

    Not sure how the side got damaged like that though. Is that one of Jerry Rig's phones?
    11-17-2017 07:03 AM
  18. TechRelated's Avatar
    I have the Space Grey but was thinking about taking it back for the Silver because I like the look of it. But I'm seeing mixed reviews! I know, generally, that if you take care of your iPhone, it should look good for a long time. I'm still, however, on the fence because micro scratches will drive me crazy especially if I'm taking care of it and it still ends up gathering visible micro scratches.

    So...????
    11-17-2017 08:41 AM
  19. TechRelated's Avatar
    Neither do I. Conversely, I think this practice would crush their reputation, and create insecurities and distrust with their customers.
    11-17-2017 08:46 AM
  20. TechRelated's Avatar
    It looks like this Space Grey iPhone X was destroyed on purpose. I've NEVER seen any iPhone that badly damaged/scratched less than a month after launch unless it was used in a YouTube video and slid across concrete to test durability! In my KeyShawn Johnson voice (C'MON MAN LOL!)
    11-17-2017 08:51 AM
  21. dejanh's Avatar
    I just don't believe Apple or any company purposefully makes products less durable so people will have to upgrade more.
    Woah, woah. Okay, let’s just get this out of the way. Planned obsolescence is a real thing used in real businesses every single day. Go talk to any serious ops people in a large manufacturer that is willing to openly discuss business practices and you will get confirmation 100% of the time. If nothing else, MTBF is known for all components and even if there is no concerted effort to make a product obsolete to force an upgrade/replacement, it is still known when the majority of products will statistically fail and therefore when to target the consumer, whether it be a B2B or B2C, to get them to replace something. With that said, products are absolutely designed to fail more frequently to force replacements but it is a fine balancing act. One thing is certain though and that is that basically nobody is building product these days to “last for decades”. It’s bad for the bottom line, garbage be damned.

    My source is 15 years of working with senior execs at different companies. I’m not pulling this stuff out of my rear end.
    11-17-2017 09:43 AM
  22. gnirkatto's Avatar
    I just don't believe Apple or any company purposefully makes products less durable so people will have to upgrade more.
    Seriously?
    This is an entire branch in today’s business world. I recommend a private conversation with an insider, if you have access.
    In Apples case, where looks and style are a huge factor, it's even more than durability. Making products that look used & worn after just a few days of use cannot have any other purpose than hurting the 2nd hand market.

    P.S. my brand new X, which I’ve been carrying in my pants pocket for 2 days only, without any keys etc being even close to it, show (tiny) scratches on the silver frame already. I tried to polish them out with micro fiber, and the scratches became worse.

    Nobody on earth can tell me that it is not possible to produce such a product in a way that makes it just a little more resilient.
    11-17-2017 02:31 PM
  23. Garz's Avatar
    Seriously?
    This is an entire branch in today’s business world. I recommend a private conversation with an insider, if you have access.
    In Apples case, where looks and style are a huge factor, it's even more than durability. Making products that look used & worn after just a few days of use cannot have any other purpose than hurting the 2nd hand market.

    P.S. my brand new X, which I’ve been carrying in my pants pocket for 2 days only, without any keys etc being even close to it, show (tiny) scratches on the silver frame already. I tried to polish them out with micro fiber, and the scratches became worse.

    Nobody on earth can tell me that it is not possible to produce such a product in a way that makes it just a little more resilient.
    Mine is showing scuffing around the silver frame from just switching around using different Apple cases.
    11-17-2017 03:59 PM
  24. TripleOne's Avatar
    No scratches on all 3 of the SG X’s that I have in possession.
    All of em are protected by the Apple leather case.
    Snoweagle likes this.
    11-18-2017 03:34 AM
  25. dejanh's Avatar
    No scratches on all 3 of the SG X’s that I have in possession.
    All of em are protected by the Apple leather case.
    I can only speak to Silver colour. I’ve opened several Silver iPhone Xs and every single one of them had at least one blemish somewhere on the silver frame right out of the box. Mine developed at least 2-3 more blemishes just from changing cases from Apple silicone case to Spigen and back again. Sure, they are tiny, and impossible to see unless you angle the device just the right way under certain light, but they are there. Definitely the stainless steel seems to be softer than my Tissot watch. Also, I am that OCD that I will intentionally look for these marks/scuffs/scratches even if they can’t really be seen under normal use.

    Combine this with the fact that I also seem to have a defective LTE modem in my device and there is a strong chance I may just return my iPhone X before my 14-day grace period is up. I already ordered an SG iPhone X that is due to be delivered 1st or second week of December.
    dakini03 likes this.
    11-18-2017 09:57 AM
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