1. syc79's Avatar
    Hi, I got the IPhone X last Friday. Face ID had been very fast, unlocking almost instantly. Today however I noticed it is not so anymore. The whole day, each time I unlock, that little unlock screen comes out delaying it about 1 sec or less. I tried rescanning my face several times, resetting the phone, but same results. Anyone else have this problem?
    11-10-2017 07:01 PM
  2. TripleOne's Avatar
    Hmm, give it some time.
    Apple mentioned that Face ID will learn over time.
    11-10-2017 07:03 PM
  3. syc79's Avatar
    the thing is it used to be instant. For about a whole week it was like that, where I almost never had to see that little unlock screen thing. Now it does it each time. I would think it would be slow at first due to learning, then speed up, but its been opposite for me.
    11-10-2017 07:05 PM
  4. msm0511's Avatar
    the thing is it used to be instant. For about a whole week it was like that, where I almost never had to see that little unlock screen thing. Now it does it each time. I would think it would be slow at first due to learning, then speed up, but its been opposite for me.
    Did it by any chance coincide with you downloading the 11.1.1 update?
    11-10-2017 07:08 PM
  5. syc79's Avatar
    it's possible? I dl and installed 11.1.1 last night.... wondering if anyone else has the same experience of it not being as fast as before...
    11-10-2017 07:10 PM
  6. TripleOne's Avatar
    It works fine on 11.1.1 on my side.
    11-10-2017 07:14 PM
  7. Just_Me_D's Avatar
    the thing is it used to be instant. For about a whole week it was like that, where I almost never had to see that little unlock screen thing. Now it does it each time. I would think it would be slow at first due to learning, then speed up, but its been opposite for me.
    Did you happen to enable the toggle next to “Require attention for FaceID” in the FaceID & Passcode settings?
    11-10-2017 07:17 PM
  8. msm0511's Avatar
    it's possible? I dl and installed 11.1.1 last night.... wondering if anyone else has the same experience of it not being as fast as before...
    I haven't noticed mine slowing down. I'm on 11.1.1 as well. I thought maybe something happened during the update to make it go wonky. You could try a restore and set up as new to see if that gets it back up to speed. I know that's a pain though.
    11-10-2017 07:21 PM
  9. syc79's Avatar
    yea attention is on. I didn't change anything except for the 11.1.1 update. It was working instantly for the whole week since I got it. Ill keep testing in different conditions and when I get home. hopefully it's just a blip and will get back to normal later...
    11-10-2017 07:32 PM
  10. jneusch's Avatar
    yea attention is on. I didn't change anything except for the 11.1.1 update. It was working instantly for the whole week since I got it. Ill keep testing in different conditions and when I get home. hopefully it's just a blip and will get back to normal later...
    I noticed that mine slowed down a little too. Personally, I think it’s due to being more casual about unlocking it. The first several days I was consciously looking right at the screen while swiping. Now that the novelty has worn off I’m not being as careful.
    aidmyaim likes this.
    11-10-2017 08:04 PM
  11. baconman4321's Avatar
    I believe that is apples new iPhone . So there will be a lot of updates
    11-11-2017 12:53 AM
  12. Retinella's Avatar
    Happens to me too, OP. But not always. It was blazing fast the first five or so days, but then it slowed down after that, to taking an extra instant to unlock. But it comes and goes as I'm using the phone. I'm not sure what happened. I would think that machine learning would make it faster over time.
    11-12-2017 11:28 AM
  13. robertk328's Avatar
    the thing is it used to be instant. For about a whole week it was like that, where I almost never had to see that little unlock screen thing. Now it does it each time. I would think it would be slow at first due to learning, then speed up, but its been opposite for me.
    are you waiting for the lock to unlock? I just pick the phone up and swipe up, with the unlock and swipe happening simultaneously.
    11-12-2017 11:34 AM
  14. MaxSmarties's Avatar
    Maybe it’s just you.
    You are getting accustomed to Face ID, and now you’re under the impression it is slower, but it’s just you that are “faster”.
    11-12-2017 03:40 PM
  15. felloffthetruck's Avatar
    Mine has been stuttering lately.
    11-12-2017 07:41 PM
  16. EagleFox007's Avatar
    Nope! Been using the phone since launch day and never slowed down on me. I’m also on beta 11.2, BTW.
    11-12-2017 08:17 PM
  17. blueeyes2die4's Avatar
    Nope! Been using the phone since launch day and never slowed down on me. I’m also on beta 11.2, BTW.
    Are you having any issues on 11.2 beta with the iPhone X?
    11-12-2017 09:47 PM
  18. bakron1's Avatar
    I have been using mine since launch day and haven’t had any face recognition issues. Even works in low light which really surprised me.
    11-13-2017 01:02 PM
  19. syc79's Avatar
    I have been using mine since launch day and haven’t had any face recognition issues. Even works in low light which really surprised me.
    Mine works fine too, I never had issues with it working. I just thought it seems to have slowed down since when I first got it. I duno it sorta seems back to normal speed now... or it must have been I was just swiping up faster then I used to or something... not sure but I'm using it normally now and it seems ok
    11-13-2017 07:31 PM
  20. Garz's Avatar
    Working great since day one for me. And running 11.2 betas.
    11-13-2017 07:33 PM
  21. EagleFox007's Avatar
    Are you having any issues on 11.2 beta with the iPhone X?
    Nope! So far it’s stable. We’ll get another public beta update tomorrow, if not Wednesday.
    11-13-2017 07:40 PM
  22. mach1man's Avatar
    I've had mine since 11/9 and it has never had a smooth unlock. every time it pauses and delays. I even have the attention thing turned off. starting to not like face id and thinking about switching to the 8 Plus.
    11-13-2017 08:39 PM
  23. Just_Me_D's Avatar
    I've had mine since 11/9 and it has never had a smooth unlock. every time it pauses and delays. I even have the attention thing turned off. starting to not like face id and thinking about switching to the 8 Plus.
    Re-register the feature to see if it improves for you. FaceID is very smooth for me. It also appears to be a tad bit quicker with the latest dev beta.
    mumfoau likes this.
    11-13-2017 08:51 PM
  24. mach1man's Avatar
    Re-register the feature to see if it improves for you. FaceID is very smooth for me. It also appears to be a tad bit quicker with the latest dev beta.
    I’ve redone mine at least 3 times now. First setup was in low light, second was decent light, third was bright light at work. Still hangs up 95% of the time when trying to unlock. I’ll swipe and boom pause it says Face ID then unlocks. Which there was a way to only have Face ID work for apps and purchases. I know I can turn it off for unlocking but then it defaults to the pin which I don’t want either when unlocking
    11-13-2017 10:19 PM
  25. robertk328's Avatar
    I’ve redone mine at least 3 times now. First setup was in low light, second was decent light, third was bright light at work. Still hangs up 95% of the time when trying to unlock. I’ll swipe and boom pause it says Face ID then unlocks. Which there was a way to only have Face ID work for apps and purchases. I know I can turn it off for unlocking but then it defaults to the pin which I don’t want either when unlocking
    That's a tough one. I've also had good experience with FaceID. In some cases it's a bit slow (i.e. when it's on my desk) but otherwise it works well. When you calibrate/register, are you holding it close or farther away? When I do mine I hold it about arms length where I'd be using it.
    Just_Me_D and mach1man like this.
    11-14-2017 07:17 AM
34 12

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