1. kingweb's Avatar
    So I got my iPhone x yesterday. So far face if works, but not very good. You have to put your phone squarely in front of the face.
    If I am sitting on my couch with my legs up and my hands holding my phone down near my waist, it seems like it is too far to read my face. I have to bring the phone closer to my face.

    In my car I have a phone mount which is to the right of the radio. It gives me a perfect view and reach for the phone. However to unlock even if I look straight at the phone, it isn’t good enough. I have to move my face close and lean toward the phone.

    So far I am not really happy with it. It has slowed down my usage and made the phone less convenient than Touch ID.

    Hopefully this is something that they can address via a software update.
    11-04-2017 02:48 PM
  2. Quis89's Avatar
    So I got my iPhone x yesterday. So far face if works, but not very good. You have to put your phone squarely in front of the face.
    If I am sitting on my couch with my legs up and my hands holding my phone down near my waist, it seems like it is too far to read my face. I have to bring the phone closer to my face.

    In my car I have a phone mount which is to the right of the radio. It gives me a perfect view and reach for the phone. However to unlock even if I look straight at the phone, it isn’t good enough. I have to move my face close and lean toward the phone.

    So far I am not really happy with it. It has slowed down my usage and made the phone less convenient than Touch ID.

    Hopefully this is something that they can address via a software update.
    I turned off the requirement to show attention. Works a lot better for me now that I don’t have to look directly at it now.
    11-04-2017 03:02 PM
  3. metllicamilitia's Avatar
    I would try registering your face again. From what I’ve seen most people are not seeing an issue like this. I personally unlock from my waist area all the time. I hope registering your face again solves this issue for you.
    ivanwi11iams likes this.
    11-04-2017 03:03 PM
  4. Alex Rodriguez Jr.'s Avatar
    Second day with the phone and I’ve had FaceID fail exactly one time on me and it was because I wasn’t looking at the phone. Even with the sun at my back, glaring straight into the camera, it didn’t fail but it did take a moment longer.
    11-04-2017 03:09 PM
  5. kingweb's Avatar
    I’ll try turning off attention.
    Also from what distance did you guys set up face Id?
    11-04-2017 03:15 PM
  6. Alex Rodriguez Jr.'s Avatar
    I’ll try turning off attention.
    Also from what distance did you guys set up face Id?
    No idea. I just got my big *** head to fit in the circle. I have short arms so it wasn’t at my knees lol. But it works at any distance for me. I can say it’s been damn near flawless these two days.
    11-04-2017 03:28 PM
  7. COMMISSIONERHBK9's Avatar
    I’m having no troubles so far thank god. I’m having a lot of fun
    Premium1 likes this.
    11-04-2017 03:41 PM
  8. metllicamilitia's Avatar
    I’ll try turning off attention.
    Also from what distance did you guys set up face Id?
    I just set it up with my face right in the middle of the circle.
    11-04-2017 03:42 PM
  9. o4liberty's Avatar
    As much as I don't care for the X the face ID works perfect for me I would try and re-register your face and see if that helps.
    11-04-2017 03:47 PM
  10. bakron1's Avatar
    I have had zero issues with the face recognition feature and it’s fast and even works in very low light. I would also try to reregister your face and see if that solves the issue.
    11-04-2017 04:16 PM
  11. aznhomieboi1689's Avatar
    I did the Face ID with my glasses on and now it won’t recognize my face without it. Should I set up without glasses being someone who always need it? I say this bc I woke up in middle of the night trying to use the phone without my glasses
    11-04-2017 04:45 PM
  12. btru82's Avatar
    So I got my iPhone x yesterday. So far face if works, but not very good. You have to put your phone squarely in front of the face.
    If I am sitting on my couch with my legs up and my hands holding my phone down near my waist, it seems like it is too far to read my face. I have to bring the phone closer to my face.

    In my car I have a phone mount which is to the right of the radio. It gives me a perfect view and reach for the phone. However to unlock even if I look straight at the phone, it isn’t good enough. I have to move my face close and lean toward the phone.

    So far I am not really happy with it. It has slowed down my usage and made the phone less convenient than Touch ID.

    Hopefully this is something that they can address via a software update.
    I haven’t experienced any of these issues and I’m about 24 hrs in now. It works in pitch black and from a few different angles that I’ve tried.

    I’d try setting up your face scan again.
    11-04-2017 04:49 PM
  13. areyes163's Avatar
    I did the Face ID with my glasses on and now it won’t recognize my face without it. Should I set up without glasses being someone who always need it? I say this bc I woke up in middle of the night trying to use the phone without my glasses
    I have tried with both my glasses on and off and so far it works just fine.
    11-04-2017 04:55 PM
  14. mattguy10's Avatar
    I did the Face ID with my glasses on and now it won’t recognize my face without it. Should I set up without glasses being someone who always need it? I say this bc I woke up in middle of the night trying to use the phone without my glasses
    As you continue to use it, it’s supposed to get smarter I guess you could say at recognizing you, but because you’ve only had the phone for a day, I would set it up again without your glasses on, then use it a few times to make sure it’s unlocking properly, then put your glasses on and test it again a few times and make sure it works. You shouldn’t have a problem. Good luck!
    11-04-2017 05:08 PM
  15. EagleFox007's Avatar
    I have not experienced this issue even with my Face attention is turned on. I suggest you scan your face again. I can always unlock my phone lower than my waist as long as I’m looking at it. I like the Face attention on for added security. So far, my experience with Face ID has been great!
    11-04-2017 05:13 PM
  16. Dukins's Avatar
    The only time it failed for me is when I had a few fingers covering my mouth, just under my nose. It’s been rock solid even from distance. I have long arms too.
    11-04-2017 05:16 PM
  17. TripleOne's Avatar
    I’ve had zero issues with Face ID.
    It’s way more convenient and effortless than Touch ID, despite Touch ID being faster.
    Premium1 likes this.
    11-04-2017 05:50 PM
  18. Cladster's Avatar
    Do one ID as normal and one lying down if you use your phone lying down.
    11-04-2017 06:11 PM
  19. Alex Rodriguez Jr.'s Avatar
    The only time it failed for me is when I had a few fingers covering my mouth, just under my nose. It’s been rock solid even from distance. I have long arms too.
    It’s even worked for me when my face is resting on my hand, squishing my cheek. It’s pretty impressive. I had low expectations and this proved me wrong.
    11-04-2017 06:38 PM
  20. TripleOne's Avatar
    One thing I do miss is the speed of Touch ID 2nd Gen.
    Hence why I’m looking forward to the future of Face ID.
    11-04-2017 07:04 PM
  21. metllicamilitia's Avatar
    I did the Face ID with my glasses on and now it won’t recognize my face without it. Should I set up without glasses being someone who always need it? I say this bc I woke up in middle of the night trying to use the phone without my glasses
    The only issue I’ve had with my glasses off is being too close to the phone when I woke up this morning. Other than that I’ve had no issues with my glasses on or off.
    11-04-2017 07:28 PM
  22. raorth's Avatar
    I set mine up without glasses and have no problem with it detecting me with or without the glasses now.
    11-04-2017 08:16 PM
  23. scorpiodsu's Avatar
    FaceID has been great for me. Unlocks the phone without issue at waist height or in the dark. The only time it hasn’t worked was when I was yawning when trying to unlock. And that is expected. It’s head and shoulders above Iris scanner on Samsung devices for anyone wondering.

    I do have an issue but no sure if it’s FaceID or not. When my son is asking permission to download an app I have to keep entering my password. With touchID I didn’t. And yes, I have all of the settings enabled correctly. So just wondering if anyone else is able to approve purchases with FaceID.
    Premium1 likes this.
    11-04-2017 09:11 PM
  24. Alex Rodriguez Jr.'s Avatar
    I just ran a test for the sake of this thread. I have my phone charging a little over arms length away from me on my sofa. I got a notification. Lights are off. I reached over, awkward angle, picked it up looking to my side, and it unlocked. All default settings are on.
    charmguru likes this.
    11-04-2017 09:13 PM
  25. itsnotmeitsyou's Avatar
    I’m having the total opposite issue. I can’t seem to look at my screen from any angle without it unlocking. I was struggling trying to show someone the hidden notifications feature.
    Premium1 likes this.
    11-04-2017 09:34 PM
38 12

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