Telus iPhone X Pre Order In Canada

[murtzjaffer]

Hi all

Telus in Canada hasn't sent any info out about the pre-order to those who have registered

Would anyone know if the pre order on the site is Friday October 27 at 3 AM EST (meaning staying up late on Thursday night?)

Thanks for any help

 

[anon(9602380)]

Telus is pretty slow when providing information. But you time of 3am EST is spot on. I'm in Alberta and it is 1am GMT for me. Just go to the Telus Account page beforehand and fill in all the info you can. I have used Telus' site to pre-order on a couple of occasions but have since stopped. I don't like the delays using Telus so now order directly from Apple.

 

[murtzjaffer]

I am interested how the Telus pre order went for others?

 

[Keenanryan]

I am interested how the Telus pre order went for others?

Mine seems to of went good but who knows telus still shows they have models for launch day delivery.....I ordered right when preorders went live

 

[murtzjaffer]

Mine seems to of went good but who knows telus still shows they have models for launch day delivery.....I ordered right when preorders went live

Last year, they said it would be here for release date but there was massive delay

 

[kev_riz]

I just spoke with Telus customer service earlier this eve, related to a request to contact them because they “needed more information” to process my iPhone X pre-order... I have confirmation emails and my credit card is showing the payment was processed, so was a bit confused...

Anywho, while speaking with a Telus agent, I double-checked that the phone would “ship on Nov 2nd and arrive within 1-5 days” as had been stated when I made my order in the wee hrs of Oct 27th... Was informed that it would actually be shipped mid-November :-(

After further review and discussion, the agent informed me that the device would ship on Nov 2nd

 

[murtzjaffer]

I just spoke with Telus customer service earlier this eve, related to a request to contact them because they “needed more information” to process my iPhone X pre-order... I have confirmation emails and my credit card is showing the payment was processed, so was a bit confused...

Anywho, while speaking with a Telus agent, I double-checked that the phone would “ship on Nov 2nd and arrive within 1-5 days” as had been stated when I made my order in the wee hrs of Oct 27th... Was informed that it would actually be shipped mid-November :-(

After further review and discussion, the agent informed me that the device would ship on Nov 2nd

They also called me for more info. It was with regard to paying off the device balance. My card hasn't been charged yet.

 

[kev_riz]

They also called me for more info. It was with regard to paying off the device balance. My card hasn't been charged yet.

Fingers crossed / Good luck . I’ll follow-up when I get a shipping notice (hopefully this Thursday)...

 

[ScubaKitties]

I ordered a Space Gray 64gb at 3:00 am (MST) Friday morning. Ship date of November 2. But I also received the "we need more information" phone call (which I missed) and an email on Saturday. I did not actually get a chance to talk to a representative until tonight (Monday) after they were technically closed, as well as after a few messages to them (their web order call centre system really bites). They do have web order reps working overtime right now to deal with all the iPhone x pre-orders so they are calling outside their regular hours. They needed to confirm my shipping address as it differed from my regular account address.

But the delay also had me second guess my original phone choice. So while I was on the phone, the rep cancelled my first order, and I reordered with him still on line guiding me through some workarounds due to the website glitching on me, a Silver 254gb. He approved right away so I would not have same issue with the address again. Shipping is still set for November 2 (all other models are now showing 1-2 weeks). Here is hoping it stays that way.

First time I have ever done a preorder and I am eager to get out of my 5s.

 

[murtzjaffer]

I ordered a Space Gray 64gb at 3:00 am (MST) Friday morning. Ship date of November 2. But I also received the "we need more information" phone call (which I missed) and an email on Saturday. I did not actually get a chance to talk to a representative until tonight (Monday) after they were technically closed, as well as after a few messages to them (their web order call centre system really bites). They do have web order reps working overtime right now to deal with all the iPhone x pre-orders so they are calling outside their regular hours. They needed to confirm my shipping address as it differed from my regular account address.

But the delay also had me second guess my original phone choice. So while I was on the phone, the rep cancelled my first order, and I reordered with him still on line guiding me through some workarounds due to the website glitching on me, a Silver 254gb. He approved right away so I would not have same issue with the address again. Shipping is still set for November 2 (all other models are now showing 1-2 weeks). Here is hoping it stays that way.

First time I have ever done a preorder and I am eager to get out of my 5s.

Ah. I guess your device balance was paid off then because that's what I am dealing with currently. Do you have to also go to the store to get the AppleCare?

 

[ScubaKitties]

Oh yes, I have had my phone paid off and been off contract as well for quite a while! Hope you get everything sorted soon.

 

[murtzjaffer]

Any updates on shipping from Telus customers?

 

[kev_riz]

Any updates on shipping from Telus customers?

No word yet - Fingers crossed it ships today

 

[murtzjaffer]

No word yet - Fingers crossed it ships today

I have refreshed a million times

 

[murtzjaffer]

Still no updates on my end

 

[Keenanryan]

Nothing...

 

[murtzjaffer]

Ugh. There is no way it is arriving tomorrow

 

[murtzjaffer]

Ugh. There is no way it is arriving tomorrow

Just got shipping info from Telus!!! Scheduled to arrive today via Canada Post

 

[murtzjaffer]

Mine just arrived!!!

 

[Reparkable]

Mine just arrived!!!

Post pics!