1. alexrat1996's Avatar
    I have this big issue

    1 how does the upgrade program apple work ,what do they ask so I get approved to preorder iPhone X?
    2 I have my old iPhone 7 12 installment in in At&t next would that be an issue ?

    3 I also have an iPhone 8 plus that’s mine that’s going to my dad but there an issue there dust under the lens I have a pic posted what will Apple do for me I been there two time at Genius Bar with my 8 plus for some software issues ?
    Attached Thumbnails iPhone X apple upgrade program and other issue-76d4e419-115a-440d-a295-fdad88ba5f84.jpeg  
    10-10-2017 09:16 PM
  2. Sherry_B's Avatar
    See if these will help you with your questions;

    https://www.apple.com/shop/iphone/ip...pgrade-program

    https://www.apple.com/shop/iphone/ip...e-program/join

    https://www.apple.com/shop/iphone/ip...rogram/upgrade

    As for #3 , not sure about that one. You'll just have to keep trying by making appointments at the Genius Bar.
    10-11-2017 05:17 AM
  3. Rob Phillips's Avatar
    1. They ask the usual questions that a lender asks when someone applies for credit (name, DOB, social security number, address, etc.). They also require an existing open and active credit card to charge the sales tax on the device as well as collect the first payment. Additional monthly payments will be taken from the account by default, or you can go online and switch it to another card or a bank account.
    2. Yes. AT&T is still going to expect payment for the old device. They will probably ask for payment in full if you try to remove it from your plan. If you’re trying to use the early upgrade feature of your AT&T installment plan then you’ll want to go through AT&T, not iPhone Upgrade Program.
    3. If there’s dust under your camera lense you should take it to an Apple Store for service. They’ll likely give you a new phone.
    10-11-2017 05:50 AM
  4. alexrat1996's Avatar
    See if these will help you with your questions;

    https://www.apple.com/shop/iphone/ip...pgrade-program

    https://www.apple.com/shop/iphone/ip...e-program/join

    https://www.apple.com/shop/iphone/ip...rogram/upgrade

    As for #3 , not sure about that one. You'll just have to keep trying by making appointments at the Genius Bar.
    I will try took me three Apple Store last year for Apple to attempt a repair on my iPhone 7 for same issue
    10-11-2017 05:42 PM

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