Originally Posted by
Hacker2 Purchased my first iPhone one week ago, and will probably be the last. Phone is OK but software sucks. I see postings going back to Oct. 2017 where people were complaining of not being able to choose ringtone notifications other than the default. I have encountered the same problem. Apple support tells me it is a software problem and that the Apple engineers are working on it. No idea when there will be a fix. Does anyone have additional information regarding this problem?
Web searches have not provided any working solutions.
You cannot choose ringtones other than the default ones unless you’ve properly installed custom or bought ringtones on the device. You will more than likely need to use iTunes to get the custom ringtones onto your iPhone. Afterwards, they’ll be selectable from within the notification settings.