12-29-2017 08:11 PM
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  1. Beca Phan's Avatar
    Beca Phan
    Hi just got a brand new iPhone SE but it isn’t charging . I’m using a normal iPhone charger . Weird thing is though it charges my mums iPhone 6 perfectly fine but not mine and I’m panicking. Help please.
    12-29-2017 03:38 PM
  2. anon(9602380)'s Avatar
    anon(9602380)
    Originally Posted by Beca Phan
    Hi just got a brand new iPhone SE but it isn’t charging . I’m using a normal iPhone charger . Weird thing is though it charges my mums iPhone 6 perfectly fine but not mine and I’m panicking. Help please.
    Welcome to iMore.

    If it's not charging you are covered under warranty. Take it to Apple Store and they can exchange it. Thanks.
    12-29-2017 04:02 PM
  3. Annie_8plus's Avatar
    Annie_8plus
    Trusted Member
    Q&A Team
    Moderator
    Hi there and welcome to iMore! I second the previous advice... take it to an Apple Store and exchange it. Good luck and report back to us and let us know how you’re doing.
    12-29-2017 04:09 PM
  4. wilber1's Avatar
    wilber1
    Trusted Member
    You could also try a different charger sometimes they are not always the same ,do not know where you purchased however seller should be able to help you .
    Annie_8plus likes this.
    12-29-2017 04:22 PM
  5. gregoron's Avatar
    gregoron
    Sometimes it’s the cord. Try swapping cords and also check if there’s anything in the charge jack.
    12-29-2017 08:11 PM
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