[Beca Phan]

Hi just got a brand new iPhone SE but it isn’t charging . I’m using a normal iPhone charger . Weird thing is though it charges my mums iPhone 6 perfectly fine but not mine and I’m panicking. Help please.

[anon(9602380)]

Hi just got a brand new iPhone SE but it isn’t charging . I’m using a normal iPhone charger . Weird thing is though it charges my mums iPhone 6 perfectly fine but not mine and I’m panicking. Help please.

Welcome to iMore.

If it's not charging you are covered under warranty. Take it to Apple Store and they can exchange it. Thanks.

[Annie_M]

Hi there and welcome to iMore! I second the previous advice... take it to an Apple Store and exchange it. Good luck and report back to us and let us know how you’re doing.

[wilber1]

You could also try a different charger sometimes they are not always the same ,do not know where you purchased however seller should be able to help you .

[gregoron]

Sometimes it’s the cord. Try swapping cords and also check if there’s anything in the charge jack.