1. Annie_M's Avatar
    It's Friday, it's raining and I have no plans for lunch. I'm sick of eating at the cafeteria at work, so I'm contemplating ordering in. There are a few eateries nearby, but I'm not in the mood for pizza or Panera. So I'm thinking about using Door Dash, and it occurred to me that it might be fun to explore other food delivery apps.

    I pretty much use Door Dash exclusively. It's a great app and really easy to use. I have great success when I use it from home, but it's not as full proof when I use it for deliveries to my office. I work at a university, so my building doesn't have its own address... and while I have provided clear instructions on how to find me, drivers don't always seem to read them. To be clear, my frustration is with the human element, and not the app itself! I will say that Door Dash's customer service is outstanding! They go above and beyond to ensure customer satisfaction, and I continue to use them because of that.

    It's nice to have options however, so I've contemplated using Uber Eats, but the delivery fee seems a little steep. Door Dash's delivery fees are more competitive, and if you order after the rush, the fees are often less.

    I've also looked at Grub Hub, and the list of restaurants isn't as appealing.

    So, I'm looking for suggestions and recommendations. Do you have experience with any of the three Apps I've mentioned? Or, other apps out there that offer the same service that you'd like to share?
    Laura Knotek likes this.
    05-17-2019 10:37 AM
  2. kataran's Avatar
    Can’t help you here

    I haven’t ordered food in years but i read the services are solid
    05-17-2019 02:00 PM
  3. Ledsteplin's Avatar
    That's about it, unless there's one more local to your area. We have one here called GrubSouth. They have an app, but are local to the North Alabama area. There was another local one called ShoalsTakeOut. They were online only, but are going out of business.
    DoorDash is nice and have a wide selection of restaurants here. I have 6 days left to get free delivery.
    Annie_M likes this.
    05-17-2019 02:03 PM
  4. Just_Me_D's Avatar
    I’ve used Grub Hub, TakeOut Central and Postmates, and they all did well for me.
    Annie_M likes this.
    05-17-2019 02:15 PM
  5. nikkisharif's Avatar
    I’ve been using Seamless in various cities for the past 10+ years. Not sure what I’d do without it LOL. I think it’s owned by Grubhub now.
    Annie_M likes this.
    05-20-2019 09:09 PM
  6. metllicamilitia's Avatar
    I use Postmates the most. They have a “party” feature, if a restaurant you want is part of the “party” the delivery is free.
    Annie_M, nikkisharif and dollface like this.
    05-20-2019 10:17 PM
  7. dollface's Avatar
    I only use Door Dash now, with great success. I’ve used both Uber Eats and Grub Hub and the delivery times were much longer and the delivery people not as pleasant. So why fool with a perfect system. And yes, Door Dash customer service is excellent.
    Laura Knotek and Annie_M like this.
    06-23-2019 01:18 PM
  8. Laura Knotek's Avatar
    I only use Door Dash now, with great success. I’ve used both Uber Eats and Grub Hub and the delivery times were much longer and the delivery people not as pleasant. So why fool with a perfect system. And yes, Door Dash customer service is excellent.
    I've had the same experience that you did, so I only use Door Dash now as well.
    Annie_M and dollface like this.
    06-24-2019 01:30 AM
  9. Annie_M's Avatar
    I’ve been using Seamless in various cities for the past 10+ years. Not sure what I’d do without it LOL. I think it’s owned by Grubhub now.
    I did check out Seamless, but it's really not available in my area... yet. I'll keep it in mind!
    06-24-2019 08:58 AM
  10. nikkisharif's Avatar
    I did check out Seamless, but it's really not available in my area... yet. I'll keep it in mind!
    That sucks! Others seem to like Door Dash. Hopefully, that’s in your area. Their service is terrible in NYC, so I don’t use them but everyone I know that uses it in other places loves it.
    06-24-2019 09:39 AM
  11. Annie_M's Avatar
    That sucks! Others seem to like Door Dash. Hopefully, that’s in your area. Their service is terrible in NYC, so I don’t use them but everyone I know that uses it in other places loves it.
    It is. Door Dash works great at home... but not so great at my office. Drivers seem to get very confused on how to find me even though I've given them step by step instructions on my order!
    06-24-2019 10:16 AM
  12. Chuck Finley69's Avatar
    DoorDash and UberEats are two primary services I’ve used. The one difference is that while UberEats seems more expensive, I believe it’s because the menu pricing is more transparent. You see the delivery cost based on regular menu pricing. With DoorDash, the menu pricing is raised on most if not all items by 15-20% and then you’re charged a service handling charge plus delivery.

    I order specific lunch items from establishment for two people and it’s about $12 to go/no drinks.

    I order the exact lunch items on DoorDash and it’s $16 + $3-$5 extra delivery before any extra tip. I’ll still use occasionally but once I found out the menu pricing differences, I felt the discounted and free delivery offers misleading..... that’s just me...
    06-24-2019 12:19 PM
  13. scruffypig's Avatar
    I have used DoorDash, and while it is okay, the last experience was horrible. Never got my delivery. DoorDash was great at refunding my transaction.
    Laura Knotek likes this.
    06-26-2019 09:47 AM
  14. Annie_M's Avatar
    I have used DoorDash, and while it is okay, the last experience was horrible. Never got my delivery. DoorDash was great at refunding my transaction.
    From a "complaint" standpoint, DoorDash customer service is awesome.
    scruffypig likes this.
    06-26-2019 09:56 AM
  15. scruffypig's Avatar
    From a "complaint" standpoint, DoorDash customer service is awesome.
    They were good, though it was a Friday evening and their live chat was impossible to get into. They do have an email option and I heard back the next day, Saturday.
    Annie_M likes this.
    06-26-2019 10:29 AM
  16. Annie_M's Avatar
    Update: I am thankful today for Door Dash! It's snowing (a very wet)!!!
    Tartarus, aximtreo and dollface like this.
    02-26-2020 11:29 AM
  17. dollface's Avatar
    I have used DoorDash, and while it is okay, the last experience was horrible. Never got my delivery. DoorDash was great at refunding my transaction.
    I use Door Dash often but one time, months ago, they were getting in the habit of giving multiple orders to one driver and my order that said 20 minutes to arrive, took one hour 45 minutes to arrive after pickup. Food was completely cold and soggy. I called customer service and they refunded entire ticket and gave me a $15 account credit
    02-27-2020 08:32 AM
  18. Annie_M's Avatar
    I haven't had that experience, but I did have a driver who got lost and was two blocks away. He insisted I come to him, but it was raining, and I was at work. So I called customer service, and they did the same thing. They will make it right. I do have better service at home than at the office, but it has improved greatly!
    dollface likes this.
    02-27-2020 08:45 AM
  19. scruffypig's Avatar
    I have used Door Dash a few times since I posted earlier and had no problems at all. I have used some of the other delivery service apps and they are good also.
    Annie_M likes this.
    02-27-2020 02:21 PM
  20. Tartarus's Avatar
    There are 3 delivery apps I can choose from and they don’t have much overlap either.
    It all comes down to what and from which restaurant I want to eat something.
    Aside from me not ordering in often, I don’t have a preferred delivery service.
    02-27-2020 03:58 PM
  21. HelloNNNewman's Avatar
    I'll never give GrubHub a penny of my money. They have been caught a number of times posting fake restaurant profiles of legitimate restaurants that trick consumers into ordering through their service instead of directly from the restaurant's own website. (Here's one article explaining it - but Google it for yourselves and you'll see a lot of complaints and stories.) Even though they've been caught doing shady crap like this a LOT, they keep doing it because they get a big percentage of the order value in revenue. It's a horribly dishonest business model and I'll never use them.
    02-27-2020 04:41 PM
  22. Al Paca's Avatar
    I’ve found UberEats, Door Dash, and GrubHub to all be equally hit or miss at times. We have another one called Caviar which is okay. Also, we have goPuff which is not exactly a food delivery service but more an anything you need service. Think, you wake up 2am and forgot to do the laundry and need detergent would love some pizza and maybe a beer or two. Well goPuff would be happy to deliver you laundry detergent, Doritos, beer, and pizza around the clock. Completely random stuff...but you never know what you’ll need or crave.
    02-27-2020 08:52 PM
  23. Annie_M's Avatar
    I'll never give GrubHub a penny of my money. They have been caught a number of times posting fake restaurant profiles of legitimate restaurants that trick consumers into ordering through their service instead of directly from the restaurant's own website. (Here's one article explaining it - but Google it for yourselves and you'll see a lot of complaints and stories.) Even though they've been caught doing shady crap like this a LOT, they keep doing it because they get a big percentage of the order value in revenue. It's a horribly dishonest business model and I'll never use them.
    That’s good to know! I’ve never used them, and won’t ever now!
    HelloNNNewman likes this.
    02-27-2020 10:27 PM
  24. Lee_Bo's Avatar
    I get up from my desk, stretch my legs and go get my lunch. The weather doesn’t matter.
    nikkisharif likes this.
    02-28-2020 05:28 AM
  25. nikkisharif's Avatar
    I’ve found UberEats, Door Dash, and GrubHub to all be equally hit or miss at times. We have another one called Caviar which is okay. Also, we have goPuff which is not exactly a food delivery service but more an anything you need service. Think, you wake up 2am and forgot to do the laundry and need detergent would love some pizza and maybe a beer or two. Well goPuff would be happy to deliver you laundry detergent, Doritos, beer, and pizza around the clock. Completely random stuff...but you never know what you’ll need or crave.
    I used Caviar for the first time last week to order Thai food & it arrived within 15min.

    I get up from my desk, stretch my legs and go get my lunch. The weather doesn’t matter.
    I don’t have dood delivered often, but I love the fact that NYC has a ton of options. Depending on my meeting schedule, standing in a long line waiting to get lunch isn’t always a good option.
    02-28-2020 06:25 AM
29 12

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