[CoZmicShReddeR]

I been trying for a week to use the Ookla Speedtest App on my iPhone 6 Plus, my mothers iPhone 5c and my daughters iPhone 5s and they all say Network communication issues..

My son is on T-Mobile using a iPhone 6 no issues...

I was wondering if anyone else is having this issue with the Ookla Speedtest app on their AT&T service?

I was thinking If it was AT&T is it because of the FCC ruling? I was on the Grandfathered plan a few months back...

I have tested other Speedtest apps and they work fine.

[Bigeric23]

I just downloaded and tested. The app works on Wi-Fi but not on AT&T cellular network. (iPhone 6 Plus)

[stepchild]

It's working fine for me on both Wi-Fi and cellular


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[Bigeric23]

It's working fine for me on both Wi-Fi and cellular


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And you have AT&T?

[stepchild]

Yes


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[helliant1]

My iPhone 5 is on the AT&T network and I get the message, "Network Communication Issues". Unfortunately I also use AT&T Uverse for home internet and get the same message when using Wi-Fi as well. My iPad Air on the other hand gets the message only when I'm on Wi-Fi, if I turn on cellular data via T-Mobile, it works. So it seems to me that AT&T is up to something and it's no good!

[Ledsteplin]

The test does use a lot of data.

[Ledsteplin]

I saw on Android Central where some of them have this issue. Do you use a proxy? VPN,? Or anything like ad block?

[phreddyl]

I have Verizon but frontier formally Att wifi and I also get a network communications issue. I wonder what's going on.


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[phreddyl]

Works fine on Verizon LTE but not frontier wifi


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[msm0511]

So it's definitely AT&T locked phones. I have AT&T, plus UVerse for cable/Internet. On my iPhone 6 (locked to AT&T) I get the network communications issue. However, when I use my unlocked HTC One M9 I bought from HTC it works perfectly fine.

[Ledsteplin]

My cuz has Verizon phone service and AT&T Uverse wifi. He's had no issues.

[msm0511]

My cuz has Verizon phone service and AT&T Uverse wifi. He's had no issues.

That makes me even more confident AT&T is blocking it on their phones. No idea why they would though.

[phreddyl]

Yeah but I have frontier and I am having issues too.


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[Ledsteplin]

Has anyone called AT&T customer service and asked about this?

[phreddyl]

I don't have AT&T. And I hate frontier customer service.


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[patrikr]

FWIW I just switched from TMO to AT&T today and brought my Verizon iPhone 6 Plus (it was the only model I could get at launch) and Speed Test doesn't work for me either. If I'm on WiFi and open the app and then disable wifi it works but if I start the app with only LTE I get the network communication error. So this is not a issue with their phones, perhaps an AP

[Silk ASMR]

ATT user here. No problems with ookla on my iphone 6

[CoZmicShReddeR]

Well I am using three Unlocked T-Mobile phones on AT&T and this sort of proves my Theory unless Ookla is somehow blocking it but I was thinking someone at AT&T was pissed as I am sure a majority of the Grandfathered plans from people complaining about their speeds used the Ookla App to monitor their throttling...

[Haalcyon]

It works fine on all 5 of my AT&T phones via both WiFi and cellular data.

[Ledsteplin]

Well I am using three Unlocked T-Mobile phones on AT&T and this sort of proves my Theory unless Ookla is somehow blocking it but I was thinking someone at AT&T was pissed as I am sure a majority of the Grandfathered plans from people complaining about their speeds used the Ookla App to monitor their throttling...

What was your theory? Reading these comments, I don't see a pattern or theory. Some work on AT&T and some don't.

[phreddyl]

it is bizarre- I am able to run the test on my macbook on wifi- app used to work fine- now its useless to me

[Ledsteplin]

it is bizarre- I am able to run the test on my macbook on wifi- app used to work fine- now its useless to me

You didn't want to call your carrier. Could you contact Ookla and see if they know anything?

[phreddyl]

the least amount of time I have to deal with Frontier the better. There are other apps out there. More curious than anything

[msm0511]

You didn't want to call your carrier. Could you contact Ookla and see if they know anything?

I went to the "provide feedback" section of the app, and there is a thread marked "known issue" in red. So Ookla knows about it.