1. AAFD's Avatar
    Hello, I bought Documents to go for my Itouch/Iphone and then followed the instructions for installation on my laptop. The devices could not be found. I disabled the firewall and still no good. Im not a computer expert or even close to one, but I want to be able to edit my work and excel documents. Any thoughts?

    KC
    02-06-2010 03:34 PM
  2. Alli's Avatar
    Is it the latop you normally sync your iTouch/iPhone to? And more importantly, is it and your device connected to the same wireless network?
    02-06-2010 04:27 PM
  3. AAFD's Avatar
    Is it the latop you normally sync your iTouch/iPhone to? And more importantly, is it and your device connected to the same wireless network?
    Yes to both questions!
    02-06-2010 06:22 PM
  4. flyingember's Avatar
    just an FYI- Documents to go provides free support on their website.
    02-06-2010 11:36 PM
  5. AAFD's Avatar
    just an FYI- Documents to go provides free support on their website.
    I did go, but they want you to kill the firewall which I did, but still it did not see either Apple device.

    KC
    02-07-2010 07:34 AM
  6. Brickman's Avatar
    A couple of quick questions:

    1.) You have D2G installed on iPhone/iTouch? You can see it? Open it and create/edit the Sample Docs on it?

    2.) You have the Desktop Version installed on your computer? This is where you drop the files you want to sync via WiFi. You can not transfer files via USB with iPhone/iTouch.

    I hate to be so simplistic.:o I am just trying to figure out where to start to help.
    02-07-2010 08:28 AM
  7. AAFD's Avatar
    A couple of quick questions:

    1.) You have D2G installed on iPhone/iTouch? You can see it? Open it and create/edit the Sample Docs on it?
    2.) You have the Desktop Version installed on your computer? This is where you drop the files you want to sync via WiFi. You can not transfer files via USB with iPhone/iTouch. *
    I hate to be so simplistic.:o I am just trying to figure out where to start to help.
    I don't know what D2G is

    I am on my home network, and I do have the desktop version installed, The desktop version can't find either Ipod or Iphone"

    No biggie, Im looking for some help!!!
    02-07-2010 09:27 AM
  8. Alli's Avatar
    D2G is the short way of saying Documents To Go.

    With both the desktop and handheld version open, have you gone to the settings page on your handheld and tapped on Add New Desktop?
    02-07-2010 09:52 AM
  9. AAFD's Avatar
    D2G is the short way of saying Documents To Go.

    With both the desktop and handheld version open, have you gone to the settings page on your handheld and tapped on Add New Desktop?
    Yes on both devices, several times.
    02-07-2010 10:01 AM
  10. Oboewan's Avatar
    Just out of curiosity, try the iTunes Remote app, or an AirPort Express (AirTunes), or an Apple TV, or Bonjour chat, or anything else that uses Bonjour. Do they work?
    If not, it may b a problem with Bonjour.
    02-07-2010 12:52 PM
  11. AAFD's Avatar
    Just out of curiosity, try the iTunes Remote app, or an AirPort Express (AirTunes), or an Apple TV, or Bonjour chat, or anything else that uses Bonjour. Do they work?
    If not, it may b a problem with Bonjour.

    That might work, I will try it. What is Bonjour?

    KC
    02-07-2010 12:53 PM
  12. Alli's Avatar
    It has nothing to do with Bonjour. I use D2G with no problems and don't have bonjour installed on my pc.

    Could be a firewall issue....
    02-07-2010 01:01 PM
  13. AAFD's Avatar
    It has nothing to do with Bonjour. I use D2G with no problems and don't have bonjour installed on my pc.

    Could be a firewall issue....
    Each time I have turned it off!
    02-07-2010 08:45 PM
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