Hi.
I am wondering just what is the turnaround time these days for approval for apps for the iPhone (and iPod Touch). My business (OK, my life) is centered around a product I sell and support called FirstClass which is used for Collaboration by Business and Education clients around the globe.
The developers (Open Text) have developed a nice piece of client software for FirstClass for the iPhone/iPodTouch and it was submitted and approved back at the end of March 2009 -- yet it has *still* not appeared on the iTunes App Store. That is now approaching 60 days!
It is not an issue of encryption -- the application uses an encrypted data stream -- but the developers jumped through the hoop of getting the required Export Certificate back in April. It is not an issue of OS 3.0 compatibility -- the developers have it running fine on the latest Beta 3.0 release. It is not a matter of conflict with Apple's built-in functionality -- it uses the built-in ActiveSync to synchronize your Calendar and Contacts with the FirstClass Calendar, and the display of other Group Calendars and Group Contact Databases has been suppressed so as not to conflict with the built-in Calendaring and Collaboration.
There is a huge user base out there (there are millions of FirstClass "seats" in use around the world), and Apple has only issued two updates stating something to the effect of "approval is taking longer than expected at this time, please be patient".
What kind of approval times are other developers seeing?
Curious minds want to know!
I am wondering just what is the turnaround time these days for approval for apps for the iPhone (and iPod Touch). My business (OK, my life) is centered around a product I sell and support called FirstClass which is used for Collaboration by Business and Education clients around the globe.
The developers (Open Text) have developed a nice piece of client software for FirstClass for the iPhone/iPodTouch and it was submitted and approved back at the end of March 2009 -- yet it has *still* not appeared on the iTunes App Store. That is now approaching 60 days!
It is not an issue of encryption -- the application uses an encrypted data stream -- but the developers jumped through the hoop of getting the required Export Certificate back in April. It is not an issue of OS 3.0 compatibility -- the developers have it running fine on the latest Beta 3.0 release. It is not a matter of conflict with Apple's built-in functionality -- it uses the built-in ActiveSync to synchronize your Calendar and Contacts with the FirstClass Calendar, and the display of other Group Calendars and Group Contact Databases has been suppressed so as not to conflict with the built-in Calendaring and Collaboration.
There is a huge user base out there (there are millions of FirstClass "seats" in use around the world), and Apple has only issued two updates stating something to the effect of "approval is taking longer than expected at this time, please be patient".
What kind of approval times are other developers seeing?
Curious minds want to know!
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