Originally Posted by
SmittyD Thanks for the helpful comments, but let me clarify. This situation occurs with incoming, not outgoing, calls. Specifically, when my Mother tries to call me from her room's landline phone at her retirement home. I have the number saved as a contact and a favorite.
Any other thoughts?
Is the Do Not Disturb feature enabled during the time she is calling?
Make sure her phone number isn’t listed among your blocked numbers.
Check with your wireless provider to make sure it is not detecting her number as SPAM.