1. Michael Di Giulio's Avatar
    Hi All, I'm relatively new to iPhone and I'm having an issue with Instagram notifications. I receive the notifications but there is no sound. I checked my iPhone settings along with my Instagram settings and they seem correct. I looked a post from 2015 that says Instagram does not support notification sounds however, I feel that post may be outdated. I'm using iPhone 8 on iOS 11.2.2. Can someone please help?!?
    Last edited by Michael Di Giulio; 01-15-2018 at 08:12 PM.
    01-15-2018 07:59 PM
  2. TripleOne's Avatar
    Hey Michael, welcome to iMore!
    Try performing a hard reset, if that doesn’t solve the issue, then delete and reinstall Instagram.
    01-15-2018 08:03 PM
  3. Michael Di Giulio's Avatar
    I've already tried to uninstall/reinstall the app. I'm trying a hard reset as we speak.
    01-15-2018 08:11 PM
  4. Michael Di Giulio's Avatar
    @TripleOne the Hard Reset did not do the trick. Any other ideas? Is sound notification for instagram supposed to work?
    01-15-2018 08:13 PM
  5. TripleOne's Avatar
    Ohh! It seems like they really don’t support audible notification. Sorry! ☹️
    01-15-2018 08:16 PM
  6. Michael Di Giulio's Avatar
    @TripleOne Is there anything besides the fact that it's not working which confirms this? I find it really hard to believe now, maybe way back when, but now seems odd.
    01-15-2018 08:25 PM
  7. Tartarus's Avatar
    I wasn’t quite sure about it, so I had to check my notifications settings for Instagram.
    Apparently it does work with sound, or I wouldn’t have disabled it otherwise.



    Your only recourse is to go to the Instagram app, go to notifications in Settings under your profile and select which notifications you like to get.
    01-15-2018 08:37 PM
  8. Michael Di Giulio's Avatar
    @Tartarus I've looked at the push notification settings from the Instagram app to make sure their on, as with iPhone settings > instagram notifications.

    Could you test something for me? Can you turn your sound ON for Instagram notifications and receive a test notification to actually see if it works? If you ping me your handle i'll add you/like a photo or something.
    01-15-2018 08:48 PM
  9. Tartarus's Avatar
    @Tartarus I've looked at the push notification settings from the Instagram app to make sure their on, as with iPhone settings > instagram notifications.

    Could you test something for me? Can you turn your sound ON for Instagram notifications and receive a test notification to actually see if it works? If you ping me your handle i'll add you/like a photo or something.
    My Instagram handle is theborderlesstraveler
    01-15-2018 09:18 PM
  10. Tartarus's Avatar
    @Tartarus I've looked at the push notification settings from the Instagram app to make sure their on, as with iPhone settings > instagram notifications.

    Could you test something for me? Can you turn your sound ON for Instagram notifications and receive a test notification to actually see if it works? If you ping me your handle i'll add you/like a photo or something.
    Well, tovelo just posted a photo and I got a notification with sound. For me, I get a sound with Instagram notifications.
    01-15-2018 09:23 PM
  11. Michael Di Giulio's Avatar
    @Tartarus Thanks for trying that! What version of iOS?
    01-15-2018 09:32 PM
  12. Tartarus's Avatar
    I am on iOS 11.2.5 beta 5
    01-15-2018 09:36 PM
  13. Michael Di Giulio's Avatar
    @Tartarus Is there a way I can update to that version?
    01-15-2018 09:59 PM
  14. Tartarus's Avatar
    You could enroll to the beta program for iOS here
    https://beta.apple.com/sp/betaprogram/
    01-15-2018 10:08 PM
  15. TripleOne's Avatar
    @Tartarus Is there a way I can update to that version?
    Or you can simply wait for the official version.
    Once you’re in the beta program, you’ll have to remove it in the future if you want to get out of beta.
    01-16-2018 05:15 AM
  16. Keith Morris's Avatar
    I don’t get notification sounds for Instagram or YouTube. Been like that for every version of iOS 11.
    01-16-2018 01:26 PM
  17. Michael Di Giulio's Avatar
    @Keith Morris weird considering that @TripleOne has notification sounds for Instagram. Maybe is something that's fixed in the beta version he's testing. I hope so at least. It's something that bugs me because it doesn't work but if it did work I probably would turn the sound off lol
    01-16-2018 06:07 PM
  18. Michael Di Giulio's Avatar
    I get notification sounds for direct messages! but nothing else... I was testing a bunch of things and a direct message appears to be the only thing that plays a notification sound.
    01-16-2018 08:21 PM
  19. razza1987's Avatar
    My phone doesn’t sound for Instagram notifications. It never has
    01-16-2018 11:37 PM
  20. Sherry_B's Avatar
    This is an old and well known bug with Instagram. Sometimes the sound option is there, and sometimes it's not. The bug doesn't appear to be related to anything specific (definitely not related to any iOS version), other than an Instagram app update. Meaning, sometimes when the app updates the sound option will either be there, or it won't.
    01-17-2018 10:02 AM

Similar Threads

  1. Replies: 0
    Last Post: 01-15-2018, 06:33 PM
  2. Photo albums gone no matter what I try
    By tikchowdhurry in forum iPhone X
    Replies: 0
    Last Post: 01-13-2018, 12:12 PM
  3. Instagram photos not being added to album
    By sawilcox28 in forum Instagram
    Replies: 5
    Last Post: 01-12-2018, 10:17 AM
  4. iMessage, no sound for reply (with app open)
    By StaticFX in forum iPhone 6
    Replies: 8
    Last Post: 01-11-2018, 09:43 PM
  5. Checked everything for the no sound bug
    By Darren Elliott in forum Ask a Question
    Replies: 2
    Last Post: 01-09-2018, 11:23 PM
LINK TO POST COPIED TO CLIPBOARD