1. sticbow's Avatar
    I have been so happy with my 8+ until tonight....now left very frustrated...

    Earlier tonight I was trying to take a picture of my son outside it was 35 degrees out. And the flash would not function on my 8+ I could turn the flashlight on but the flash on the camera was a no go. So I had to use his SE in order to take a picture. My phone is updated to the newest 11.2 and after bringing it back into the house a half hour later the flash was working fine.

    While we were outside I thought perhaps I was missing something so I searched on the internet and saw quite a few people complaining about the same issue.. does anyone know if apple is doing anything to rectify this ? I remember the update before last said they were fixing the X but it must not have been taking care of the 8.. winter is just now bearing down on us and I am guessing there is going to be a large backlash concerning this.

    I find it upsetting to have a 900.00 phone in my hand that cannot take a picture because it is cold..but yet I can grab my sons SE and take as many as I wish..
    12-08-2017 01:40 AM
  2. TripleOne's Avatar
    Hi there,
    I’m sorry that this happened to your 8 Plus.
    Hopefully, Apple will soon release a software update to fix the issue.
    aximtreo likes this.
    12-08-2017 02:03 AM
  3. Jude526's Avatar
    That’s weird. Never had a phone act that way
    12-08-2017 09:40 PM
  4. Raptor007's Avatar
    Could be a bug similar to the X touch screen issue. I would stop into the Apple Store if you have one near you and ask and possibly check the Apple Support forums for any threads on this issue to see if it's potentially isolated issue or a defect in your 8 Plus.
    12-10-2017 09:26 AM
  5. Just_Me_D's Avatar
    I don’t have an iPhone 8 Plus, but like others, I’ve never had an iPhone to react in the same manner as described by the OP. With my iPhone 7 Plus, I’ve been in temperatures in the teens and it worked without a problem.
    12-10-2017 10:01 AM
  6. calebt's Avatar
    I have the 8 plus and I'll leave phone in the freezer for awhile then check it out in a dark room to see if I can recreate the issue. I don't take a lot of pictures and phone is usually in my pocket so it's warm.
    12-10-2017 11:22 AM
  7. Tartarus's Avatar
    I have the 8 plus and I'll leave phone in the freezer for awhile then check it out in a dark room to see if I can recreate the issue. I don't take a lot of pictures and phone is usually in my pocket so it's warm.
    I really hope you’re joking!! Right??

    Leaving the phone in the freezer does more damage than leaving a phone out in the cold at the same temperature. Just saying.
    12-10-2017 12:36 PM
  8. anon(5630457)'s Avatar
    The S8 Active works out in cold weather.

    Just an FYI.
    12-10-2017 12:39 PM
  9. calebt's Avatar
    Well left 8 plus in freezer for over an hour, flash does not work on a cold 8 plus waiting for it to warm up now.
    BreakingKayfabe likes this.
    12-10-2017 12:40 PM
  10. anon(5630457)'s Avatar
    I really hope you’re joking!! Right??

    Leaving the phone in the freezer does more damage than leaving a phone out in the cold at the same temperature. Just saying.
    Not really. The average freezer is about 20-30 degrees F. It's colder outside right now than the temperature in my freezer.
    12-10-2017 12:40 PM
  11. calebt's Avatar
    I really hope you’re joking!! Right??

    Leaving the phone in the freezer does more damage than leaving a phone out in the cold at the same temperature. Just saying.
    Not Joking, Ive left my phones in the car all night in the past in teens degrees never had a problem with them.
    12-10-2017 12:42 PM
  12. Tartarus's Avatar
    Not Joking, Ive left my phones in the car all night in the past in teens degrees never had a problem with them.
    Like a said, a freezer works a little bit different than Mother Nature when it comes to cold.
    12-10-2017 12:43 PM
  13. calebt's Avatar
    I'm sure they sit in a frozen truck somewhere before we get them.
    12-10-2017 12:47 PM
  14. calebt's Avatar
    Flash is working again now, so it took about ten min from the freezer until now.
    12-10-2017 12:52 PM
  15. Ledsteplin's Avatar
    Not really. The average freezer is about 20-30 degrees F. It's colder outside right now than the temperature in my freezer.
    I would never subject my iPhone to extreme temps, whether outside, inside, in an oven, or in a freezer.
    TwitchyPuppy likes this.
    12-10-2017 01:18 PM
  16. calebt's Avatar
    I would , the only thing I've seen kill an iPhone besides water damage was heat. My daughter left an iPhone 4 in the sun on the beach and it never recovered.
    12-12-2017 08:19 AM

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