1. olliegrl's Avatar
    My phone is doing this super cool thing where the screen stops responding but the buttons still work.

    I've had to reset it twice today due to this. Anyone else experiencing this? I'm hoping it's due to the fact that I haven't been turning my phone off regularly.
    09-24-2017 09:41 PM
  2. Just_Me_D's Avatar
    I have not experienced behavior like that with my iPhone 8. With that in mind, you may want to reset all settings or restore as new if you restore your iPhone 8 Plus from a backup.
    olliegrl likes this.
    09-24-2017 09:47 PM
  3. olliegrl's Avatar
    i have not experienced behavior like that with my iphone 8. With that in mind, you may want to reset all settings or restore as new if you restore your iphone 8 plus from a backup.
    no i refuse

    /runs away
    Spencerdl likes this.
    09-24-2017 10:11 PM
  4. MooMooPrincess's Avatar
    Sounds like a glitch, if it doesn't get better after an update from Apple then contact support and get a replacement
    09-24-2017 11:22 PM
  5. ianeb's Avatar
    My phone is doing this super cool thing where the screen stops responding but the buttons still work.

    I've had to reset it twice today due to this. Anyone else experiencing this? I'm hoping it's due to the fact that I haven't been turning my phone off regularly.
    Had this yesterday, could swipe up and down for the control Center and notifications, but that’s it, tapping on apps did nothing. The power button would power the phone off, just turn the screen on and off. I contacted support who told me about the new reset combination which booted the phone up and it worked again. Glad I’m not the only one as he tried to blame it on my restore.
    Annie_8plus likes this.
    09-25-2017 04:15 AM
  6. Just_Me_D's Avatar
    I restored too so restarting could be a fix but still. I never had any issues on my 7 like this and that's what I restored from.
    I understand, but it was recently discovered that the Skype app crashes at the start with the iPhone 8 even though it worked perfectly with iOS 11 on my iPhone 7 Plus. There *could* be a previous setting that doesn’t play well with your new device.
    olliegrl likes this.
    09-25-2017 08:13 AM
  7. Tarah Sorber's Avatar
    Same happened to me yesterday froze and couldnt do anything, but it recognized my touches just wouldnt move..... i had to restart the phone then it worked again.
    09-25-2017 09:53 AM
  8. MizWylie's Avatar
    My 7 Plus has done this a few times, so far nothing on my 8 Plus.
    09-25-2017 11:52 AM
  9. Craig's Avatar
    I understand, but it was recently discovered that the Skype app crashes at the start with the iPhone 8 even though it worked perfectly with iOS 11 on my iPhone 7 Plus. There *could* be a previous setting that doesn’t play well with your new device.
    Skype is not working on 8 / 8+ devices. It's not a software issue, but clearly a Hardware one, since it works on all prior devices running iOS 11.
    09-25-2017 01:08 PM
  10. Just_Me_D's Avatar
    Skype is not working on 8 / 8+ devices. It's not a software issue, but clearly a Hardware one, since it works on all prior devices running iOS 11.
    Yes, I know.
    09-25-2017 01:08 PM
  11. Ledsteplin's Avatar
    Skype is not working on 8 / 8+ devices. It's not a software issue, but clearly a Hardware one, since it works on all prior devices running iOS 11.
    I can picture Billy having words with Timmy about this! LOL
    firstborn80 likes this.
    09-25-2017 02:04 PM
  12. Ledsteplin's Avatar
    Skype is not working on 8 / 8+ devices. It's not a software issue, but clearly a Hardware one, since it works on all prior devices running iOS 11.
    Just_Me_D likes this.
    09-25-2017 08:13 PM
  13. clouds0222's Avatar
    Yes I have noticed this as well....it happened on my iPhone 7 Plus after downloading iOS 11, and now it happens on my iPhone 8 Plus....the only time it happens, (so far) is when I go into Messages to send a video or pic to someone....when I go to select the contact, it will freeze...I can see the button responding to touch, but nothing happens....I wait for a good 5-10 seconds maybe and then it starts up like normal.....it doesn't do it every time, but probably once or twice a day....so far only happens in Messages.
    09-26-2017 11:47 AM
  14. Sherry_B's Avatar
    Skype was updated yesterday, supposedly to fix the issue on the 8/Plus.... is it working for you guys now?
    Annie_8plus likes this.
    09-27-2017 09:05 AM
  15. Hussein Najee's Avatar
    Ambassador Sherry_B: I get frozen in applications like WhatsApp and even Doc files. I open the files but when I press the back button (arrow) it doesn't respond and I get frozen in the application. I have to reboot to go back
    10-01-2018 07:56 AM
  16. Spencerdl's Avatar
    Ambassador Sherry_B: I get frozen in applications like WhatsApp and even Doc files. I open the files but when I press the back button (arrow) it doesn't respond and I get frozen in the application. I have to reboot to go back
    I would think a wipe and restore as new might be in order.
    10-01-2018 08:48 AM
  17. Ledsteplin's Avatar
    Ambassador Sherry_B: I get frozen in applications like WhatsApp and even Doc files. I open the files but when I press the back button (arrow) it doesn't respond and I get frozen in the application. I have to reboot to go back
    Which iPhone and are you on iOS 12?
    10-01-2018 08:49 AM
  18. Spencerdl's Avatar
    Which iPhone and are you on iOS 12?
    He has the iPhone 7 on iOS12. He posted in another thread.
    Ledsteplin likes this.
    10-01-2018 08:53 AM
  19. Ledsteplin's Avatar
    Before you try restoring, you might try Reset All Settings. This cures a lot of issues.

    Go to Settings >General >Reset >Reset All Settings. This resets to default everything in Settings, including notifications, alerts, brightness, and clock settings like wake up alarms.
    Spencerdl likes this.
    10-01-2018 10:21 AM
  20. Jude526's Avatar
    Mine has been freezing up too. This update has been problematic. I am not happy with it and I don’t want to reset the phone but I might have to
    10-02-2018 11:35 PM

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