1. Sherry_B's Avatar
    Sometimes if your phone is acting up, or if an app is giving you a hard time you can hard reset your phone to help things begin running smoothly again. This does not delete or remove anything from the phone, it merely reboots it.

    Quickly press and let go of the Volume Up button
    Quickly press and let go of the Volume Down button
    Hold down the Power button for 10 seconds or until you see the Apple logo.
    Allow the phone to reboot. You'll be greeted with the screen to input your 6 digit code.

    This can be tricky, and sometimes you might see the slide to power off button on the screen. When this happens I've found it easier to try the hard reset from the lock screen.
    Annie_8plus likes this.
    09-23-2017 04:25 PM
  2. FaisDogg's Avatar
    I tried the old iPhone 7 Plus way yesterday, it called 911, they called me right back. :/
    09-23-2017 04:27 PM
  3. TripleOne's Avatar
    09-23-2017 08:17 PM
  4. nikkisharif's Avatar
    We should add this to the How-to sections for both the 8 & 8 Plus. Thanks Sherry!
    09-23-2017 10:45 PM
  5. MizWylie's Avatar
    I tried the old iPhone 7 Plus way yesterday, it called 911, they called me right back. :/
    Same! Set up my phone, got all my apps etc downloaded and went to restart and called 911 instead. Surprise!
    09-23-2017 10:58 PM
  6. piranhadonna's Avatar
    Same thing happened to my husband before I saw this post. Wonder how many 911 calls have happened by accident since Friday?
    09-24-2017 11:55 AM
  7. clouds0222's Avatar
    LOL same here! It made a loud siren noise and I saw it was connecting to 911! I said well that way doesn't work anymore! I had to google it to find the new way to reboot.
    09-25-2017 11:07 AM
  8. Sherry_B's Avatar
    We should add this to the How-to sections for both the 8 & 8 Plus. Thanks Sherry!
    Do you reset the 8 the same as the 8 Plus? If so, I'll go create a new post over in the 8 forum.
    nikkisharif likes this.
    09-25-2017 06:31 PM
  9. Just_Me_D's Avatar
    Do you reset the 8 the same as the 8 Plus? If so, I'll go create a new post over in the 8 forum.
    Yes, but I’ve already created a thread containing the instructions.
    nikkisharif and Sherry_B like this.
    09-25-2017 06:59 PM
  10. kam2958's Avatar
    Sometimes if your phone is acting up, or if an app is giving you a hard time you can hard reset your phone to help things begin running smoothly again. This does not delete or remove anything from the phone, it merely reboots it.

    Quickly press and let go of the Volume Up button
    Quickly press and let go of the Volume Down button
    Hold down the Power button for 10 seconds or until you see the Apple logo.
    Allow the phone to reboot. You'll be greeted with the screen to input your 6 digit code.

    This can be tricky, and sometimes you might see the slide to power off button on the screen. When this happens I've found it easier to try the hard reset from the lock screen.
    I just got the 8+ (had 6s) last week. Have tried this hard reset several times. I always end up with the “swipe off” button.

    Also what is the 6 digit code?

    Don’t know what I’m doing wrong. Sorry all.
    12-10-2017 04:46 PM
  11. Westiemom's Avatar
    I just got the 8+ (had 6s) last week. Have tried this hard reset several times. I always end up with the “swipe off” button.

    Also what is the 6 digit code?

    Don’t know what I’m doing wrong. Sorry all.
    The 6 digit code is your Apple ID pin #.
    It’s the code you put in when your fingerprint doesn’t work or after a reset or update. There are other times it is asked for as well. Such as going in to make changes to your security settings or iCloud etc.
    kam2958 and SR45 like this.
    12-10-2017 06:51 PM
  12. Annie_8plus's Avatar
    I was wondering about this! Thanks Sherry!
    Sherry_B likes this.
    12-10-2017 07:18 PM
  13. Sherry_B's Avatar
    I just got the 8+ (had 6s) last week. Have tried this hard reset several times. I always end up with the “swipe off” button.

    Keep the button depressed, it'll bypass the swipe button and it will reboot. Apologies for not answering sooner, was on vacation.

    Didn't answer your other question since it was already answered by @Westiemom. (Thank you!)
    Westiemom, kam2958 and Annie_8plus like this.
    12-24-2017 12:58 PM

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