1. nr2d's Avatar
    My son-in-law has my wife's old iPhone 7. He (I) doesn't update his phone that often. Well I update the iOS this weekend because he can't get his phone to support a hotspot. Every time he and I would try to enable a hotspot we would receive an error telling us to go to the Verizon web site to activate the personal hotspot. There are 3 phones on the account and my wife's iPhone X and my daughter's iPhone 7 have no problems activating the hotspot.

    I have not compared the revision level of the modem firmware so I'm just guessing that this is the problem. So is there a way to trigger a carrier/modem firmware update? The iPhone firmware is at the latest revision.
    09-12-2019 09:57 AM
  2. Tartarus's Avatar
    My son-in-law has my wife's old iPhone 7. He (I) doesn't update his phone that often. Well I update the iOS this weekend because he can't get his phone to support a hotspot. Every time he and I would try to enable a hotspot we would receive an error telling us to go to the Verizon web site to activate the personal hotspot. There are 3 phones on the account and my wife's iPhone X and my daughter's iPhone 7 have no problems activating the hotspot.

    I have not compared the revision level of the modem firmware so I'm just guessing that this is the problem. So is there a way to trigger a carrier/modem firmware update? The iPhone firmware is at the latest revision.
    If there is a carrier update, you will be prompted to update when you go to Settings > General > About.
    09-12-2019 10:02 AM

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