1. pantlesspenguin's Avatar
    Hi guys! I'm writing on behalf of my mom. A few days ago her text tone stopped sounding. I had her try rebooting, changing her text tone to something else, making sure the phone wasn't muted and the volume was up, and finally doing a settings reset. All of her other alert tones work. Does anyone have any ideas what else she could try or will she need to do a factory reset?
    06-22-2018 10:57 AM
  2. pkcable's Avatar
    Hey you! Did you check the Text Tone setting? Go to Settings, Sounds & Haptics, Text Tone, try changing it to something else then back. Next would be a factory reset, as you are thinking.
    06-22-2018 11:20 AM
  3. pantlesspenguin's Avatar
    Hey you! Did you check the Text Tone setting? Go to Settings, Sounds & Haptics, Text Tone, try changing it to something else then back. Next would be a factory reset, as you are thinking.
    Howdy! Yes I had her try that. Also just for funsies I had her go into my contact and set a different text alert just for me to see if that would sound and it didn't. So weird.
    06-25-2018 12:32 PM
  4. Annie_8plus's Avatar
    Could she by any chance have her Do Not Disturb toggled on? I was reading in another thread here on iMore that this was the issue for several folks and they didn't even realize it!
    pkcable likes this.
    06-25-2018 02:14 PM

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